Origin Suregreen Ltd Reviews

Name: Origin Suregreen Ltd
Address: 1-3 Freeman Court, Jarman Way, Orchard Road, Royston, Hertfordshire
Rating: 4.61

4.6 Rating 7,902 Reviews

91 %

of reviewers recommend Origin Suregreen Ltd

4.6

Based on 7,902 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Origin Suregreen Ltd:

Suregreen offers a wide range of Landscaping and Timber products for both trade and DIY applications.
We aim to become the UK specialists in ground reinforcement solutions, wire products, fencing supplies, timber posts, timber sleepers, tree shelters and garden supplies.

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Origin Suregreen Ltd 5 star review on 10th October 2025

380

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ordering and the customer service has been very good, but the delivery has been poor. I ordered 4 railway sleepers, 2 delivered ,then 1 delivered and I’m still waiting for one that has gone missing.The ones that were delivered without any knock on the door or a message.”

Helpful Report

Posted 9 months ago

Hi James, Thank you for sharing your experience with us. We’re glad to hear that you had a positive interaction with our customer service team. However, we sincerely apologise for the issues you've encountered with your delivery. It's not the standard we aim to uphold, and we appreciate you bringing this to our attention. We will certainly investigate the missing sleeper and delivery notification to ensure a better experience in the future. Please contact us on customercare@sure-green.com so we can investigate this further for you. Best regards, Vick Origin Suregreen Ltd

Posted 9 months ago

“Made in China??”

Helpful Report

Posted 9 months ago

Hi James, Thank you for reaching out. We understand that the origin of our products can be a point of interest, and we appreciate your feedback. At Origin Suregreen Ltd, we strive to ensure that our products meet rigorous quality standards, regardless of where they are made. If you have any other questions or need more information, please feel free to get in touch. We're here to help! Best regards, Vick Origin Suregreen Ltd

Posted 9 months ago

“Still have not received order”

Helpful Report

Posted 9 months ago

Hi Andrew, Thank you for your feedback. We’re sorry to hear that you haven't received your order yet; we know how frustrating that can be. When we spoke over email I explained with the UK bank holiday this is not counted in the 2-5 working days however please rest assured that we're looking into this matter and will do our best to resolve it as quickly as possible. If you have any further questions or need assistance, please feel free to reach out to us. Best wishes, Katie Origin Suregreen Ltd

Posted 9 months ago

“Yet to receive the item should've been delivered by the end of the week”

Helpful Report

Posted 10 months ago

Hi David, Thank you for your review. We apologise for the delay in receiving your item. We understand how frustrating it can be when deliveries do not arrive as expected. Your feedback is very important to us, and we'll do our best to ensure that this situation is addressed. Please pop us a message at customercare@sure-green.com If you have any further questions or need assistance, please don’t hesitate to get in touch with us. Best regards, Vick Origin Suregreen Ltd

Posted 10 months ago

“Good product, but postage costs were incredibly high for just two items at £16.00!!”

Helpful Report

Posted 10 months ago

Hi Philip, Thank you for your feedback. We're pleased to hear you found our product to be good, but we understand your concerns regarding the postage costs. We strive to offer competitive prices, and shipping can sometimes be a challenge, especially for smaller orders. Your comments are invaluable as we are always looking for ways to improve our service. If there’s anything else we can assist with or if you have further feedback, please feel free to reach out. Best regards, Vick Origin Suregreen Ltd

Posted 10 months ago

“The package arrived with a huge amount of unnecessary packaging that was very difficult to remove and afforded no protection as the wire mesh arrived battered and bent with the plastic coating scuffed off in a lot of places. There was cling film over both ends, then Nylon wraps to hold it together, then a polythene tube bag secured with nylon cable ties and under that another layer of cling film and then wire ties on every segment, removing them damaged the plastic coating even more. Considering how little protection that amount of packaging gave just the nylon wraps would have been sufficient and saved about 20 minutes unwrapping each roll.”

Helpful Report

Posted 10 months ago

Hi Jonathan, Thank you for your feedback. We're truly sorry to hear about the excessive packaging and the condition in which your wire mesh arrived. Your comments regarding our packaging process will be taken into serious consideration as we continuously strive to improve. We appreciate your patience with the unwrapping process and regret that it took so much time. If there's anything we can assist you with or if you'd like to discuss this further, please don't hesitate to reach out to us. Best regards, Vick Origin Suregreen Ltd

Posted 10 months ago

“Customer service staff helpful, however goods didnt arrive as promissed.”

Helpful Report

Posted 10 months ago

Good afternoon, Thank you for your review. We're glad to hear our customer service team was helpful, but we're sorry to learn that your goods didn't arrive as promised. Please pop us over an email to customercare@sure-green.com if there is anything further we can help with. Please don’t hesitate to get in touch with us if you need further assistance or have any concerns. Kind regards, Vick, Origin Suregreen Ltd

Posted 10 months ago

“Disappointed that I received no email to say my order was ready. I rang up after a few days and was told it was ready but when I got there the order hadn't been picked. Definitely seems to be good quality timber though.”

Helpful Report

Posted 11 months ago

Good Morning, Thank you for your feedback. We're sorry to hear about the miscommunication regarding your order collection. We appreciate your patience and are glad to hear you're happy with the quality of the timber. We'll review our notification process to improve the experience for future orders. If there's anything else we can do to assist, please let us know. Kind regards Katie Origin Suregreen Limited

Posted 11 months ago

“The products are excellent, cannot fault. But when you pay for the 1-3 day delivery, and arrives 5 days later, not good, especially as tried to use all the tricks in the book as in must be the carrier. This is not true, tickets had been printed, but no goods sent for 2 days, this was found out after phoning each day and getting different response. Lastly was told one pallet had not been picked up on 3rd day, so had part refund on postage. They need to sort and not try and save money on postage, as then would not upset customers”

Helpful Report

Posted 11 months ago

Good Morning, Thank you for your honest feedback. We're pleased to hear you're happy with the products but truly sorry for the delivery delays and any confusion caused. We appreciate your patience and will take your comments on board to improve our service. If there's anything further we can do, please don’t hesitate to reach out. Kind regards Katie Origin Suregreen Limited

Posted 11 months ago

“I had trouble putting together as the screw rods would not stay in place every time I would pick them up they would fall out I had to tie them in with cotton also need more metal braces to keep the integrity of the cage.”

Helpful Report

Posted 11 months ago

Good Morning, Thank you for your feedback. We're sorry to hear you experienced difficulties assembling the cage. If there's anything we can do to assist, please don't hesitate to reach out! Kind regards Katie Origin Suregreen Limited

Posted 11 months ago

“Service was very good, unfortunately the delivery driver was poor driving over our front garden to deliver the parcel....”

Helpful Report

Posted 11 months ago

Good Morning, Thank you for your feedback. We're glad to hear you were happy with the service but we're really sorry to learn about the issue with the delivery. This is not the experience we want for our customers. We will pass this on to the courier to ensure it doesn’t happen again. Please feel free to reach out to us if we can assist further. Kind regards Katie Origin Suregreen Limited

Posted 11 months ago

“Bit disappointed by Sleepers ordered I ordered 4 x 2.4 and 4 x 1.2 both described as stock items, the 1.2s look like they have just cut a 2.4 in half, this is fine but I would have liked and expected them to be cut square!”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for your feedback, and we’re sorry to hear about the issue with the sleepers. Just to clarify, the 1.2m sleepers come pre-cut from our supplier, so they are not cut on-site. If you need any further assistance or would like to discuss this further, please don’t hesitate to reach out. Kind regards Katie Origin Suregreen Limited

Posted 1 year ago

“It was hard work. Placed an order on Saturday morning and got a notification on Monday that it was 'out for delivery' without any prior communication to inform me. Needless to say, I was at work. Then rang and agreed delivery with Katie for Wednesday the next week only for Wednesday to arrive and no delivery despatch link. I had taken the day off! Now they say they'd moved the delivery to Thursday. Again, no prior communication. Then Katie again arranged delivery for Friday, only for me to get a call to say the delivery truck was faulty and they wouldn't be able to deliver. I was just going to cancel but Paul arranged an external courier. It was not a great experience. You would have had 1 star if not for the great customer service from your team.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for sharing your feedback. I am genuinely sorry that your experience did not meet your expectations. This was an unusual occurrence, and we are committed to doing better in the future. I see that we had to unfortunately delay your delivery due to a breakdown on one of our vehicles however we called you and rescheduled this for you as soon as we could for delivery on the pallet network and we appriciate your patience whilst we resolved this for you. Once again, I apologise for any disappointment and inconvenience caused. Kind regards Katie Origin Suregreen Limited

Posted 1 year ago

“Ive reserved proper judgement as Evri have lost my parcel. Still not arrived.”

Helpful Report

Posted 1 year ago

Good morning, Thank you for this 3 star review. We’re sorry to hear that you haven’t received your order yet. This is the first time we've been made aware of the issue, so we apologise for any inconvenience. Based on the tracking information, it seems the courier has unfortunately lost the parcel in transit. Please contact us directly at customercare@sure-green.com to arrange either a refund or a resend. Kind regards, Katie Origin Suregreen Limited

Posted 1 year ago

“Product fine, a shame the delivery company put a couple of dents in mesh panel.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for taking the time to leave us a review. Your feedback helps us to improve service for everyone! We are sorry to hear that the delivery didn't go as smoothly as we had hoped. We hope these panels will still be good for your project - however any problems please let us know! Thank you for bringing this to our attention. Kind regards Katie Origin Suregreen Ltd

Posted 1 year ago

“I suggest your problem for me was your delivery company, after being several days late, I was informed they had possibly lost the material, I have experience the same problem with the company bu other suppliers. I had to reorder later than I should have done with Amazon.”

Helpful Report

Posted 1 year ago

Dear Paul, Thank you so much for taking the time to leave us a 3-star review. I am sorry to hear you had issues with our delivery company, occasionally some items may go missing and it sounds like this was the unfortunatly the issue with your delayed order. We always try and address these itssues ina timely manner, and apologise for any inconvnience caused. If you need any further assistance from us regarding this, please pop pop us a message via your Amazon order. Kind regards, Vick Senior Customer Service Associate Origin Suregreen Limited

Posted 1 year ago

“Product Prices is ok. Just disappointed with delivery, have to pay extra £120 for delivery because of my street, my area is always busy and they can’t do delivery by crane because can’t park close to my house and offload the items. So was option to pay extra and deliver by van. Costumer service is good. Also some items was damaged.”

Helpful Report

Posted 1 year ago

Dear Laimonas, Thank you so much for taking the time to write your 3-star review. I am sorry to hear you are disappointed in some aspect of the service's process. We are always looking to improve and thank you for raising these issues. Regarding your damaged products, please do pop us an email to: customercare@sure-green.com and we will look into the issue further for you. Kind regards, Vick Senior Customer Service Associate Origin Suregreen Limited

Posted 1 year ago

“Happy with most of the sleepers but the last load turned up with quite a few split and unusable. That means we have spent £100 on dud sleepers we can’t use. Would like this reimbursed or credit for the next load.”

Helpful Report

Posted 1 year ago

Good morning, Thank you for this 3 star review. We are looking to assist you further with your enquiry, however this is the only communication we have had from yourself, please contact us directly at customercare@sure-green.com and we will look to rectify this for you. Kind regards, Katie Origin Suregreen Limited

Posted 1 year ago

“Unfotunatley 2 of the 4 fence beams were unacceptable as fence beams. One of beams was totatly unaceptable as it had three areaa of splits. I strnly believe that you should refund the cost of this item. John Dring 07905 993413 s e e b ean m”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for your review. I'm sorry to hear you're not satisfied with the rails. After reviewing our records, I couldn't find any prior communication from you about this issue. We genuinely want to rectify the situation, so could you please send images of the damaged beams to our customer care team at customercare@sure-green.com? We'll make it a priority to resolve this for you as quickly as possible. Kind regards Katie Origin Suregreen Limited

Posted 1 year ago

“I still haven't received my parcel. The initial delivery date by Evri was set for the 24th and it's kept being pushed back with the usual "Sorry, we couldn't deliver your Suregreen parcel today ", now the tracking information is saying there is an issue and they don't have a delivery date anymore. I can't open a case with them because everytime I enter the delivery post code, it's saying the information is incorrect. Please stop using Evri...”

Helpful Report

Posted 1 year ago

Hi Chidung Tran Thank you for the 3-star review! Let me see how we can improve that for you. I am sorry to hear you are having issues with the delivery of your order. I've personally looked into this for you and there appears to be some miscommunication with the courier, and they are due to return the goods back to our warehouse. I am very sorry about this. However, we are able to look into a resend of these products! Please pop us an email to: customercare@sure-green.com highlighting what went wrong with the order, and one of our friendly team members will be back in touch to look into what further action we can take. We look forward to hearing from you again soon, Kind regards, Vick, Senior Customer Service Advisor, Origin Suregreen Limited

Posted 1 year ago

Origin Suregreen Ltd is rated 4.6 based on 7,902 reviews