Origin Suregreen Ltd Reviews

Name: Origin Suregreen Ltd
Address: 1-3 Freeman Court, Jarman Way, Orchard Road, Royston, Hertfordshire
Rating: 4.61

4.6 Rating 7,894 Reviews

91 %

of reviewers recommend Origin Suregreen Ltd

4.6

Based on 7,894 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Origin Suregreen Ltd:

Suregreen offers a wide range of Landscaping and Timber products for both trade and DIY applications.
We aim to become the UK specialists in ground reinforcement solutions, wire products, fencing supplies, timber posts, timber sleepers, tree shelters and garden supplies.

Visit Website

Write Your review

Tell us how Origin Suregreen Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Origin Suregreen Ltd 5 star review on 10th October 2025

380

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“great products and very quick delivery”

Helpful Report

Posted 4 years ago

“I was very impressed with all aspects of the service and the product from Suregreen. I ordered 18x3m hardwood sleepers for a community project in a public park in Islington. As we are dependent on volunteers, many quite elderly, we we're unable to receive the wood from the usual courier delivery which requires s-customer offloading. Once the situation was explained the Suregreen team arranged for the delivery with one of their grabber trucks. The delivery driver manoeuvred the wood into a position close to its final site in the park. We now have a large community herb bed and are planning a second. We will certainly be back to Suregreen for the wood again. Thank you for your excellent and thoughtful service.”

Origin Suregreen Ltd 5 star review on 20th October 2021

Helpful Report

Posted 4 years ago

“Great service. Easy to order online and prompt arrival. Thanks”

Helpful Report

Posted 4 years ago

“Arrangements for ordering & delivery were good and simple to organise. Just disappointed with sizing of the sleepers . Their thickness for 100mm x 200mm sleepers ranged from 93 to 98mm . This make alignment on mitres problematic and requires additional time for re-cutting etc. Please can Suregreen look into requlating these sizes better going forward.”

Helpful Report

Posted 4 years ago

“I have had 4 deliveries from Suregreen of sleepers.... over 12 months...The service is excellent....all delivered inside a week of ordering each time..and I live in Wales....Top Service...”

Helpful Report

Posted 4 years ago

“Perfect for covering an ugly metal fence. Easy to install with cable ties”

Helpful Report

Posted 4 years ago

“A good product at a competitive price, Delivered on time hassle free”

Helpful Report

Posted 4 years ago

“Very helpful giving good advice over the phone and an easy company to deal with.”

Helpful Report

Posted 4 years ago

“First and last custom - Ordered 6 large green sleepers and received 5 green and 1 brown old and unusable as badly cracked. Hardly a mistake. Just binned and repurchased elsewhere. Money and time waste.”

Helpful Report

Posted 4 years ago

Good Morning Luca, Thank you for your review! We are very sorry that you haven't received our normal level of service. We are a small, family-run business that is continually improving our products and services. We would really appreciate a call or email so we can discuss the issues you may have had so that we can ensure that they are addressed and corrected. Kind regards, Katie @ Suregreen Ltd

Posted 4 years ago

“Delivery was cost effective & speedy . The product was better quality than cheaper shorter versions it turned out perfect to edge the decking & matched our tiki themed hot tub structure . Even the offcuts will come in useful .”

Helpful Report

Posted 4 years ago

“Quick delivery a d about to order more”

Helpful Report

Posted 4 years ago

“Excellent service received all round from Suregreen”

Helpful Report

Posted 4 years ago

“I ordered 25 bags of pine chips for the garden. The detail of updates of my order at every stage was excellent and their delivery company made the whole process run smoothly. I definitely recommend buying from Suregreen Ltd.”

Helpful Report

Posted 4 years ago

“Hi Sure Green! I’m usually sceptical when it comes to reviews, but l do try to support family run businesses. I have also received two requests for feedback & so l decided to reply. Your e mails thank me for making a purchase, however, all was not well! My order for 3 wire mesh panels arrived, but was a lighter gauge than l requested. A replacement set was duly sent, but unfortunately it was the same gauge as the first set! After some fairly frustrating conversations, l was informed my order could not be met & my suggested alternative was also not available. The outcome was both sets were collected & a full refund was made. The main person l dealt with a lady named “Jo” who was polite, friendly & helpful, so no problem there. There were also some admin. probs with the delivery/collection teams, For your info:- I sourced a company, who cut mesh to exact size, had the heavier gauges in stock & supplied the panels wrapped in strong cling film. The down side?, they were more expensive!”

Helpful Report

Posted 4 years ago

“Great company for efficiency and spot on with delivery, great prices too.”

Helpful Report

Posted 4 years ago

“Good website and very efficient, friendly customer service from placing my order to receiving it. Plus everything is of good quality. Very pleased 😀”

Helpful Report

Posted 4 years ago

“Excellent product and service. Very fast delivery. Arrived next day.”

Helpful Report

Posted 4 years ago

“Quality delivery of a quality product, kept informed at ever stage, brilliant,would definitely use again.”

Helpful Report

Posted 4 years ago

“Great product, prompt delivery. Would recommend”

Helpful Report

Posted 4 years ago

“Great product at a great price and good advice over the phone. Very impressed with product quality.”

Helpful Report

Posted 4 years ago

Origin Suregreen Ltd is rated 4.6 based on 7,894 reviews