Origin Suregreen Ltd Reviews

Name: Origin Suregreen Ltd
Address: 1-3 Freeman Court, Jarman Way, Orchard Road, Royston, Hertfordshire
Rating: 4.61

4.6 Rating 7,889 Reviews

91 %

of reviewers recommend Origin Suregreen Ltd

4.6

Based on 7,889 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Origin Suregreen Ltd:

Suregreen offers a wide range of Landscaping and Timber products for both trade and DIY applications.
We aim to become the UK specialists in ground reinforcement solutions, wire products, fencing supplies, timber posts, timber sleepers, tree shelters and garden supplies.

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Origin Suregreen Ltd 5 star review on 10th October 2025

380

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Product looks really great - delivery was v slow but likely courier issues. Thanks Suregreen.”

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Posted 3 years ago

“Second time using their services, very satisfied with the quality of the soil! Can't fault anything, would definitely recommend Suregreen!”

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Posted 3 years ago

“Very reliable, simple transaction and good communication and customer service.”

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Posted 3 years ago

“I wanted some mesh for a craft project but not an enormous sheet of it. Suregreen had just the right size. Delivery was really speedy and the mesh was well packaged. Would recommend.”

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Posted 3 years ago

“A fantastic experience from start to finish. Great price and excellent communication re delivery. Delivery on time and goods as stated. Will use again”

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Posted 3 years ago

“I could not fault any part of the service from the initial visit of the web site, ordering and delivery”

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Posted 3 years ago

“Web site easy to use. Description of item detailed, you know what you are getting. Ordering efficient. Delivery quick.”

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Posted 3 years ago

“My 1st pot arrived damaged but was replaced with no fuss! The pot looks great!”

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Posted 3 years ago

“Very good product and excellent delivery service.”

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Posted 3 years ago

“100% satisfied, I doubt any company could better the service I received, from pacing the order to the delivery company placing the package exactly where I wanted it.”

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Posted 3 years ago

“Delivery took a little bit longer then I had expected, apparently 2-3weeks on average. But when the panels were delivered I’d happily wait again. Really nice quality panels, will definitely use this company again in future. I also ordered some round posts and livestock fencing which I’d also recommend for the quality!”

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Posted 3 years ago

“Prices highly competitive although by the time you factor in delivery the margin is no so attractive (but still better buying from here). They contract out the delivery and Palletline appear no the brightest having sideloaded 2.4m sleepers into a truck with 2.3m width exit and unable to offload with a trolley cart they bring. At point of order no mention of need for two people at home to help driver. This information appears after payment. Then Palletline agree afternoon then turn up at 11am! The goods are fine. Just logistics need improvement and they'd be outstanding.”

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Posted 3 years ago

Good Morning Mark, Thank you for your review and for your positive feedback on our competitive pricing. We add into our listings for all the sleepers that 2 people are required for the offload as the courier is unable to unload this from the tail lift due to the size of the sleepers. We would really appreciate a call or email if you would like to discuss this further. Kind regards Katie Suregreen Ltd

Posted 3 years ago

“Product was as expected and delivery was on time by a very polite and friendly drive. I would certainly use SureGreen in the future.”

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Posted 3 years ago

“Excellent quality excellent service excellent price would definitely recommend”

Origin Suregreen Ltd 5 star review on 24th October 2022

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Posted 3 years ago

“Unfortunately the first solar powered energizer I bought from Suregreen stopped working after only a week. I emailed Suregreen to tell them this and they sent me a replacement within a week. Just hoping this one works for longer but impressed by their customer service and prompt response.”

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Posted 3 years ago

“Well all I can say is I went online found a product good price brown sleepers softwood 20 for 389 or something . placed order couldn’t work out when the delivery would be went on the chat box on the website got told my delivery should be next Monday.Monday came no delivery on the Wednesday. I went back on the chat box and got told your order was 3 to 7 days it’s not seven days yet I don’t know who told you it would be Monday so okay I waited Friday. Come no order. that with a seven day. Went back on the chat box your order should be delivered Sunday that makes it nine days so much for a 3 to 7 day order. Sunday comes delivery driver very nice man deliver them with Care and apologised when I told him this was a nine day delivery, so don’t ever think of getting rid of your delivery driver because he couldn’t say enough for the company.so I unpacked my 20 sleepers and found one had a massive chainsaw cut the 19th of them were good enough for what I wanted so pay for 20 usable sleepers and only be able to use 19 for A grade sleepers, so I would say I certainly wouldn’t use this company again one I didn’t get the correct delivery date 3to7 days .2, I didn’t get the correct number of usable items.so thank you for giving me the time and the facility to Air my views. To all your foreseeable customers.”

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Posted 3 years ago

“I ordered a dozen sleepers for a garden project which were good quality and very competitively priced. Slight delay on the delivery, I guess due to demand, but when I spoke to Suregreen they resolved it immediately for me which was much appreciated. Thanks”

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Posted 3 years ago

“Delivery was slightly longer than 7 days, but in all was good.”

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Posted 3 years ago

“Excellent customer service. Prompt delivery and helpful delivery driver.”

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Posted 3 years ago

“Excellent service. Working alone the delivery man was brilliant, helpful and friendly.”

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Posted 3 years ago

Origin Suregreen Ltd is rated 4.6 based on 7,889 reviews