Stanhope Insurance Reviews

Name: Stanhope Insurance
Address: Cedar Court, 5 College Street, Petersfield, Hampshire
Rating: 4.84

4.8 Rating 2,336 Reviews

97 %

of reviewers recommend Stanhope Insurance

Company Reviews

Metrics

Info

4.8

Based on 2,336 reviews

Shipping & Delivery
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Stanhope Insurance:

Stanhope is a leading provider of niche and specialist insurance to the UK home insurance market. We focus on providing solutions that fit outside the standard UK home insurance norms. This could be an expensive item of jewellery, a property that is thatched or a home that is undergoing renovation works.

If you can’t find the solution through standard insurance platforms, then you will most likely have come to us as your next port of call.

Stanhope provides customers with highly personalised insurance products that their specific and specialist circumstances require. We will insure valuable items of jewellery whilst you are living away from home because your house, which has subsidence (which we are also insuring), is undergoing renovation works!

We are dedicated to providing exceptional levels of customer service and want all our customers to know that they have the right insurance policy in place at the right price, for their specific set of circumstances.

Stanhope is based in Hampshire with a nationwide set of customers. If your insurance needs are far from standard then we can help you.

Visit Website

Phone:

01730777600

Email:

mashton@stanhopeinsurance.co.uk

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Stanhope Insurance 5 star review on 12th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Promptly delivered my insurance over the phone”

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Posted 4 months ago

Welcome to the Stanhope community, Mark.

Posted 3 months ago

“Professional, knowledgeable, fast and efficient. Offered a much improved and significantly cheaper policy compared to my previous one. Highly recommend Stanhope.”

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Posted 4 months ago

Thank you for your wonderful review, Philip! We're thrilled to hear that you found a better policy with us and your recommendation means a lot! 🌟

Posted 3 months ago

“Very straightforward easy to understand”

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Posted 4 months ago

Thank you Charles and welcome to the Stanhope community.

Posted 3 months ago

“I enquired online form but sadly it failed and charged me twice. However, after a few days I enquired with the team directly, Emily & Holly were super helpful and I received a quote much more reasonable. Quick and clear replies too. Many thanks!”

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Posted 4 months ago

Thank you, Sarah, for being honest. Some bugs with the comparison site are being ironed daily, since its launch in February. We're pleased the team picked this up with you and offered a first-class service on the phone.

Posted 3 months ago

“We needed same day building cover, which Matt and Steph sorted out extremely efficiently”

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Posted 4 months ago

Thanks, James.

Posted 3 months ago

“The website was very straightforward and if they need more details, you can go ring the number straight. Emily was so helpful all throughout. Happy with service provided.”

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Posted 4 months ago

Thank you for the positive feedback regarding our newly launched online comparison site for luxury watches and jewellery.

Posted 3 months ago

“Very professional service, helpful with any queries and information received is also accurate. 10 out of 10 for customer service”

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Posted 4 months ago

Uplifting review of Emily and her work. Thank you, Alison.

Posted 3 months ago

“Excellent quote. Very good communication. Patience when it was requested. I will call Stanhope first in future.”

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Posted 5 months ago

Thank you for your kind words, Charles! We're delighted to hear you had a great experience with our communication and support. We look forward to assisting you again in the future! 🙌

Posted 3 months ago

“Vicky was exceleent in calling me following my initial quote request via the web. She was very helpful and always called me back whenever promised. I just hope that going forward that level of support continues shoud i need support and when it moves from new business to renewals. With other agencies the service level often drops after they have got the new businees.”

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Posted 5 months ago

Garry, we uniquely assign a dedicated account manager to each client as part of being welcomed to the Stanhope community. This person would have been introduced to you as part of receiving the new business. We'll ensure they reach out to you again for extra reassurance.

Posted 3 months ago

“Stacey, worked really hard to meet our rather unusual needs.She demonstated excellent market knowledge and energetically and successfully engaged with the underwriting market to find a very close fit for our specific needs at a very reasonable price. Great customer commitment and service. Thank you, Stacey”

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Posted 5 months ago

It's always encouraging to receive positive feedback. Knowing that Stacey was able to meet your unique needs with her expertise and dedication is great. We're glad to have you as part of the Stanhope community. 🌟

Posted 3 months ago

“John and team were great - extremely responsive and very helpful.”

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Posted 5 months ago

We appreciate you taking a moment to write this 5-star review. Thank you.

Posted 3 months ago

“From the first call Ryan was very helpful and explained everthing clearly and also came back with a great price .”

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Posted 5 months ago

Splendid review of Ryan and his work. Thank you.

Posted 3 months ago

“Beth dealt with all my queries promptly and perfectly. Even small issues she sorted while always being approachable and honest.”

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Posted 5 months ago

Thank you so much for your kind words, Tania! We're thrilled to hear that Beth addressed all your queries effectively and we appreciate your recommendation. 😊

Posted 3 months ago

“Extremely helpful”

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Posted 5 months ago

Stuart Knight handled your enquiry and he is, by nature, helpful indeed. Thank you.

Posted 3 months ago

“I dealt with Mathew Aston & he was excellent. Explained everything in very simple terms & the one thing I felt was that he was not pressuring me into taking on the Insurance. He was very professional & very helpful.”

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Posted 5 months ago

Thank you for your wonderful review, Lorraine! We're thrilled to hear that Matthew provided you with clear and pressure-free assistance. We look forward to helping you again in the future! 🌟

Posted 3 months ago

“Very helpful and competent!”

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Posted 5 months ago

We're glad to hear you found our team helpful and competent. 🙌

Posted 3 months ago

“Efficient, organised and easy to deal with. Thanks”

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Posted 5 months ago

If only this could be said of all relationships... thank you Mr & Mrs Davies. 🙌

Posted 3 months ago

“Excellent service”

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Posted 5 months ago

Thank you 🙏

Posted 3 months ago

“Straight forward”

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Posted 5 months ago

Yes!🌟

Posted 3 months ago

“I was looking to get my cover right with reinstatement value of building . I usually rely on word of mouth and personal recommendations from friend , preferring this method than just choking from the internet . I had to choose from the internet as renewal was getting f nearer and I was not entirely happy with with my brokers who were good but somehow did not make the breakthrough that Stanhope made for me . I was really well served by Ryan Ottaway who first picked up my phone call . I would be looking to switch most of my insurances to this company as long as they offer me better cover for the outlay in premiums. They also offer home visits which is great for very busy working professionals .”

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Posted 5 months ago

Thank you, Subash, for your wonderful feedback! 🌟 We're thrilled to hear that Ryan was able to provide the support you needed and that you're considering switching all your insurance to Ryan / Stanhope. We aim to offer the best coverage possible, and our home visits are indeed tailored for busy professionals like yourself. Welcome to the Stanhope community.

Posted 3 months ago

Stanhope Insurance is rated 4.8 based on 2,336 reviews