Stanhope Insurance Reviews

Name: Stanhope Insurance
Address: Cedar Court, 5 College Street, Petersfield, Hampshire
Rating: 4.84

4.8 Rating 2,591 Reviews

97 %

of reviewers recommend Stanhope Insurance

Company Reviews

Metrics

Info

4.8

Based on 2,591 reviews

Shipping & Delivery
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Stanhope Insurance:

Stanhope is a leading provider of niche and specialist insurance to the UK home insurance market. We focus on providing solutions that fit outside the standard UK home insurance norms. This could be an expensive item of jewellery, a property that is thatched or a home that is undergoing renovation works.

If you can’t find the solution through standard insurance platforms, then you will most likely have come to us as your next port of call.

Stanhope provides customers with highly personalised insurance products that their specific and specialist circumstances require. We will insure valuable items of jewellery whilst you are living away from home because your house, which has subsidence (which we are also insuring), is undergoing renovation works!

We are dedicated to providing exceptional levels of customer service and want all our customers to know that they have the right insurance policy in place at the right price, for their specific set of circumstances.

Stanhope is based in Hampshire with a nationwide set of customers. If your insurance needs are far from standard then we can help you.

Visit Website

Phone:

01730777600

Email:

mashton@stanhopeinsurance.co.uk

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Stanhope Insurance 5 star review on 10th December 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prior to our moving house time was short and we needed help to navigate the task of getting the right buildings nad contents insurance. Stanhope were recommended and did an excellent job. And their customer service and sheer humanity shone through. Thanks Kirsty!”

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Posted 1 year ago

Hello James, a glowing review thank you. We're so pleased to find the right solution for you so quickly. Welcome to the Stanhope community and a huge congratulations on your new home. Stanhope

Posted 1 year ago

“responsive professional service provided”

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Posted 1 year ago

Thank you for taking the time to leave a 5 star review.

Posted 1 year ago

“It was a pleasure dealing with Jonathan and his team on the building insurance renewal. Even though the initial process was slow and I was concerned with the prospect of a prompt renewal, the follow up was efficient and I was satisfied with the overall service.”

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Posted 1 year ago

Thank you Jonathan for taking the time to leave a review, your feedback is greatly appreciated. It's important to us to provide an efficient service, not a rushed one. Our client's best interests are our top priority, so taking the time to carefully find the right cover is a no brainer. Welcome again to the Stanhope community!

Posted 1 year ago

“Good service in finding a home contents insurance policy at short notice”

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Posted 1 year ago

Brilliant 5 star review, thank you Jonathan for sharing your experience for others to see.

Posted 1 year ago

“Always efficient and helpful - cant fault their service :)”

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Posted 1 year ago

We love seeing happy feedback on a Monday morning! Thank you Brittany for taking the time to leave your review

Posted 1 year ago

“Excellent communication and overall 5* service.”

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Posted 1 year ago

Fantastic 5 star review thank you, even if a star is missing on the official rating, we still really appreciate your feedback.

Posted 1 year ago

“Ricky was excellent, helpful, knowledgeable and gave us great customer service. Thank you.”

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Posted 1 year ago

Thank you for sparing a moment to write us this review. Just for reference, it’s Vicky. We saw the funny side and you brought some cheer to the office. Vicky has a new office nickname!

Posted 1 year ago

“excellent service. Easy to understand.. very impressed.”

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Posted 1 year ago

Thank you, Derek. We appreciate you taking a moment to write a 5-star review.

Posted 1 year ago

“Great service, understood the complex needs of insuring a listed building. Very professional staff.”

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Posted 1 year ago

Incredibly encouraging Peter. We appreciate your kind words. Thank you.

Posted 1 year ago

“I received excellent service from Stanhope as usual. I am able to speak to someone on the phone unlike the majority of other insurance companies. They always try to find the best rates possible.”

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Posted 1 year ago

Incredibly encouraging. We appreciate your kind words. Thank you.

Posted 1 year ago

“Whoever I spoke to on different occasions, everyone tried to help in a friendly yet professional way. The result - a renewal of my insurance through Stanhope”

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Posted 1 year ago

Excellent to read that your experience was consistent despite speaking to different members of the team. This is pleasing to read. Thank you Malcom and welcome again to the Stanhope community

Posted 1 year ago

“Really helpful personable team. Looked after my insurance needs exactly as I wanted them. Very happy”

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Posted 1 year ago

Mark, thank you for taking a moment to reflect on your trustworthy experience with Stanhope. This is what it’s all about for us.

Posted 1 year ago

“Interaction was good but very disappointing that my premium has increased so much. I did not renew my building cover as I was quoted £1300 and I found RSA at £695. I paid just over £500 last year. I am looking for alternatives next year as my contents cover went up by 20 percent, plus. I have not claimed since 2006”

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Posted 1 year ago

David, thank you for the review. Looking into the file, we should have done a lot more to educate you about the market, explaining what is happening and why. That said, we can see from the file that we put in a shift to help in every way possible, including emails at 11:00 p.m. You'll notice from The Times today (26.03.2024) a really helpful article by George Nixon titled 'Rocketing insurance premiums give Treasury a tax windfall'. The article communicates the increases in insurance costs. Even established companies like Direct Line are feeling the effect with a reported £189 mil loss due to increased claims cost. Thanks for the feedback, David.

Posted 1 year ago

“Great service by all....”

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Posted 1 year ago

Thank you, Simon. We appreciate you taking a moment to write a review.

Posted 1 year ago

“Superb customer service, excellent depth of knowledge about the products. About to embark on a big building/home renovation project and didn’t know where to start, so grateful someone recommended Stanhope to me. Will absolutely use them again in future and recommend without hesitation. 5 stars.”

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Posted 1 year ago

A wonderful read, thank you for taking the time to share your experience. We are delighted that the team found a solution that gives you peace of mind ahead of your project. Welcome to the Stanhope community.

Posted 1 year ago

“Helpful and easy to work with. I definitely recommend for any slightly different insurance needs.”

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Posted 1 year ago

Thank you, Adrian. We appreciate your business and taking the time to leave a 5 star review.

Posted 1 year ago

“Very knowledgeable advisor, excellent service overall.”

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Posted 1 year ago

Hello Maria Thank you for your 5 star review. We’re really pleased you’ve had such a great experience with us. Stanhope

Posted 1 year ago

“Friendly & comprehensive service.”

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Posted 1 year ago

Thank you for your review, we're pleased you had a wonderful experience with us Stanhope

Posted 1 year ago

“Very efficient service.”

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Posted 1 year ago

Thank you Nigel, thank you for your 5 star review! Stanhope

Posted 1 year ago

“Always helpful. Much Appreciated”

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Posted 1 year ago

Lovely review, thank you Caroline. If there is anything else we can help with don't hesitate to get back in touch. Stanhope

Posted 1 year ago

Stanhope Insurance is rated 4.8 based on 2,591 reviews