Stanhope Insurance Reviews

Name: Stanhope Insurance
Address: Cedar Court, 5 College Street, Petersfield, Hampshire
Rating: 4.84

4.8 Rating 2,614 Reviews

97 %

of reviewers recommend Stanhope Insurance

Company Reviews

Metrics

Info

4.8

Based on 2,614 reviews

Shipping & Delivery
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Stanhope Insurance:

Stanhope is a leading provider of niche and specialist insurance to the UK home insurance market. We focus on providing solutions that fit outside the standard UK home insurance norms. This could be an expensive item of jewellery, a property that is thatched or a home that is undergoing renovation works.

If you can’t find the solution through standard insurance platforms, then you will most likely have come to us as your next port of call.

Stanhope provides customers with highly personalised insurance products that their specific and specialist circumstances require. We will insure valuable items of jewellery whilst you are living away from home because your house, which has subsidence (which we are also insuring), is undergoing renovation works!

We are dedicated to providing exceptional levels of customer service and want all our customers to know that they have the right insurance policy in place at the right price, for their specific set of circumstances.

Stanhope is based in Hampshire with a nationwide set of customers. If your insurance needs are far from standard then we can help you.

Visit Website

Phone:

01730777600

Email:

mashton@stanhopeinsurance.co.uk

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Stanhope Insurance 5 star review on 10th December 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super quick efficient service from Donna.”

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Posted 4 years ago

Thank you. We will let Donna know that you wrote her a 5 star review. Much appreciated.

Posted 4 years ago

“Quick response to our enquiry and policy all arranged within 24 hours. Thanks.”

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Posted 4 years ago

Yikes... all within 24 hours! You must have been paired with one of our most experienced advisors. Great result and welcome to the Stanhope family.

Posted 4 years ago

“Emily has been great, with communication and endeavouring to find the right fit for us. Looking forward to working with Stanhope further.”

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Posted 4 years ago

Thank you Oliver for remarking on Emily's excellence. We look forward to helping you in the future with all your insurance needs.

Posted 4 years ago

“Excellent - phone answered very quickly and all info taken over the phone in a very pleasant manner. Very pleased there was very little on-line info gathering! Thank you”

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Posted 4 years ago

Thank you David. Your review is greatly appreciated.

Posted 4 years ago

“I felt that I was looked after very well. The insurance that we settled on was tailored to my needs and it was a very competitive quote. Well done Stanhope.”

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Posted 4 years ago

Rosemary, very kind of you to write such uplifting comments. Thank you.

Posted 4 years ago

“Very professional and personalised service, clear explanation. Very satisfied.”

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Posted 4 years ago

Excellent to read Petty. We're glad you're satisfied.

Posted 4 years ago

“Excellent service, literally the only company who I spoke to who actually understood what I needed for our situation. Moving out and needing building cover whilst house being renovated. Having such a helpful member of staff on hand with a direct number to call gave me great confidence in using and recommending Stanhope Insurance.”

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Posted 4 years ago

Very kind of you Nicola. We take pride in being 'old school' in the sense of: (1) listen to what your client requires, (2) never assume and ask questions, then (3) recommend solution(s) whilst sitting on the same side of the table. It seems simple yet so many people neglect the basics. Thank you for choosing Stanhope.

Posted 4 years ago

“The service provided is adequate”

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Posted 4 years ago

Thank you for taking a moment to write the review. Naturally we're disappointed your experience with us was merely adequate. Please let us know what can be done to improve in the future.

Posted 4 years ago

“Phone operator was very polite and got back to me so was very easy to ensure my contents”

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Posted 4 years ago

Thank you Foulla.

Posted 4 years ago

“Second time dealing with Stanhope dealing with the lovely Donna this time around. Great service just like last time. Super efficient and a pleasure to deal with.”

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Posted 4 years ago

The consistent service received amongst different private client advisors is most pleasing to read Thank you Mr and Mrs Eadie for taking a moment to write the review.

Posted 4 years ago

“Nice friendly reminder that my renewal was due, followed up with a courtesy call where my questions were clearly answered. I trust that as a broker that have chosen the best policy given my circumstances, but the proof of the pudding will be if I ever need to claim. In summary "so far so good". Highly recommended.”

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Posted 4 years ago

Thank you Gregory.

Posted 4 years ago

“Very helpful, efficient, quick & courteous”

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Posted 4 years ago

Thank you Mrs and Mr Greig. We're thankful for your kind words.

Posted 4 years ago

“This is the third time I've used Stanhope. Yet again the agents I dealt with (Sophie and Millie) were friendly yet extremely professional and efficient. Response times to my calls were speedy at a time when long wait times are the normal. The quote for insurance was competitive.”

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Posted 4 years ago

Three strikes and still not out! Thank you Mr Wright.

Posted 4 years ago

“Straightforward renewal. all went very smoothly”

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Posted 4 years ago

Excellent Colin. Thank you for the feedback. We will pass this on to Danniella.

Posted 4 years ago

“Was Told someone would contact me about taking Payment - Nothing - Had to call and pay - Was told someone would call me Back after taking payment - Nothing - Personal Service not looking too good at the moment”

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Posted 4 years ago

Gary, thanks for taking my call just now. Your review is spot on as we did not deliver on our usually high standards with your onboarding into the Stanhope family. Thank you for this feedback. Whilst we could offer a host of excuses as to why, we wont. We'll take it on the chin, discuss it as a team and ensure to improve as a result.

Posted 4 years ago

“Brilliant. Helpful. Understanding. I would definitely recommend Stanhope to family and friends. I was so impressed. Thank you”

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Posted 4 years ago

Such a refreshing review Helen. Thank you for the recommendation to friends and family too.

Posted 4 years ago

“Very efficient service. Friendly and polite. Sorted a policy that met my needs and was cheaper than my existing policy. Excellent service.”

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Posted 4 years ago

Thank you Sarah. A whole range of positives to celebrate! We're glad you're with us.

Posted 4 years ago

“Excellent personal service from Millie”

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Posted 4 years ago

Thank you James. We will let Millie know you've left the review.

Posted 4 years ago

“My first contact through Sophie was brilliant. She really knew her stuff (very different from experiences from other providers), which made me feel confident you could help me. It was very smooth from then onwards, quoting and buying. Thanks”

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Posted 4 years ago

Thank you Giles. You wouldn't think Sophie was a hairdressor only two years ago!

Posted 4 years ago

“Great service - listened to what I wanted and found me a very good deal for my home insurance.”

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Posted 4 years ago

Thanks Irene. Being listened too is really important.

Posted 4 years ago

Stanhope Insurance is rated 4.8 based on 2,614 reviews