Slate House Reviews

Name: Slate House
Address: Unit 16, SA1 Business Park, Swansea, United Kingdom
Rating: 4.83

4.8 Rating 1,188 Reviews

100 %

of reviewers recommend Slate House

4.8

Based on 1,188 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Slate House:

For over a decade, Valley Mill has been built on the vision of manufacturing and supplying 100% Welsh and British products of true quality and authenticity.

Our team of designers and craftsmen make our products from the finest materials and ingredients, so you don’t have to compromise.

Having supplied products to some of the most demanding and influential customers in the world, such as Red Bull, NATO, NFU Mutual, Bafta Cymru, RBS, The Welsh FA and even Her Majesty the Queen, Valley Mill has the confidence and drive to keep putting Wales on the map.

Visit Website

Email:

sales@slate-house.co.uk

Location:

Unit 16,
SA1 Business Park,
Swansea
United Kingdom
SA1 8DB

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Slate House 5 star review on 21st December 2025

116

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived promptly and well packed to avoid damage. Thank you!”

Helpful Report

“I emailed first, and then placed an order. The service I received was very polite, professional and prompt, and the product itself is beautiful. It was hard to find the right company to make a high quality, simple memorial and I struggled with cheaper-looking suppliers before finding Slate House. I would definitely recommend them.”

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“Good and speedy”

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“Lovely quality and great customer service”

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“Very prompt delivery I wanted it personalised and they were very helpful in getting it out quickly for a present”

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“Lovely product, exactly what we were looking for. Highly recommend”

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“Exactly what I ordered and great service”

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“Unique product ,packed well ,and quick delivery,”

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“Bought personalised coasters. Excellent quality. Very pleased.”

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“Kevin and wife very helpfull and paticent lovely product excellent quality very pleased”

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“Absolutely beautiful so well made. Very heavy so will be secure when in place. Thank you for making this truly beautiful plaque.”

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“Experience wasn’t great as my email/order slipped through the net so had to wait a while longer for it to be made. Also had to chase for a delivery date as the initial one had passed. That said, the end product is fantastic and I’m really pleased with it. I would order from them again”

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“I bought two slate trophies which are attractive and obviously different from a normal trophy, they also represent good value.”

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“Superb quality, delivered on time, easy to design!”

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“I can't praise this company enough. The process was so easy. The vase arrived before time and is perfect. And it was half the price of the local funeral directors'.”

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“Lovely sign. Suggest sellotaping the screws to the sign. There were too many white bobbles hiding them.”

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“Thank you, we are delighted with the grave plaque received recently,it is superb.”

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“Service was not good awful package damaged item Items fell out and damaged my foot Very sorry”

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“We've used Valley Mill (slate house) to make our riders annual awards (port talbot wheelers cycling club) for several years now. Excellent quality and quick turn around. Willing to try different things too.”

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“Lovely slate coasters. Thrilled to bits!”

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Slate House is rated 4.8 based on 1,188 reviews