Slate House Reviews

Name: Slate House
Address: Unit 16, SA1 Business Park, Swansea, United Kingdom
Rating: 4.86

4.9 Rating 1,042 Reviews

100 %

of reviewers recommend Slate House

4.9

Based on 1,042 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Slate House:

For over a decade, Valley Mill has been built on the vision of manufacturing and supplying 100% Welsh and British products of true quality and authenticity.

Our team of designers and craftsmen make our products from the finest materials and ingredients, so you don’t have to compromise.

Having supplied products to some of the most demanding and influential customers in the world, such as Red Bull, NATO, NFU Mutual, Bafta Cymru, RBS, The Welsh FA and even Her Majesty the Queen, Valley Mill has the confidence and drive to keep putting Wales on the map.

Visit Website

Email:

sales@slate-house.co.uk

Location:

Unit 16,
SA1 Business Park,
Swansea
United Kingdom
SA1 8DB

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Slate House 5 star review on 25th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was really easy to order online and when I phoned the company there were helpful and quick to respond to my email. The item was as described and we were very happy with the quality and writing on the item. Highly recommend.”

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A pleasure to be able to help, Carolyn

“Exactly what I ordered and great service”

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“Unique product ,packed well ,and quick delivery,”

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“Bought personalised coasters. Excellent quality. Very pleased.”

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“Kevin and wife very helpfull and paticent lovely product excellent quality very pleased”

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“Absolutely beautiful so well made. Very heavy so will be secure when in place. Thank you for making this truly beautiful plaque.”

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“Experience wasn’t great as my email/order slipped through the net so had to wait a while longer for it to be made. Also had to chase for a delivery date as the initial one had passed. That said, the end product is fantastic and I’m really pleased with it. I would order from them again”

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“I bought two slate trophies which are attractive and obviously different from a normal trophy, they also represent good value.”

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“Superb quality, delivered on time, easy to design!”

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“I can't praise this company enough. The process was so easy. The vase arrived before time and is perfect. And it was half the price of the local funeral directors'.”

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“Lovely sign. Suggest sellotaping the screws to the sign. There were too many white bobbles hiding them.”

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“Thank you, we are delighted with the grave plaque received recently,it is superb.”

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“Service was not good awful package damaged item Items fell out and damaged my foot Very sorry”

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“We've used Valley Mill (slate house) to make our riders annual awards (port talbot wheelers cycling club) for several years now. Excellent quality and quick turn around. Willing to try different things too.”

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“Lovely slate coasters. Thrilled to bits!”

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“I placed my order on the 13.09.2024 and was given an expected delivery date of 14.10.2024. As I was going to be away on that date I changed the delivery address to that of my daughter and asked if someone could be available to take delivery. There were no updates to confirm when the item may have been dispatched and when we may expect delivery. On my return home on the 25.10.2024. there had been no communication or delivery. I emailed the company on the 28.10.2024 attaching the original order and invoice and proposed delivery date. I received a reply very promptly (I suspect the item must have been overlooked, either not completed or just not posted) and then received notifications of dispatch and delivery details. I am very pleased with the stone that arrived, I'm just glad there wasn't a memorial service pre arranged for the weekend after I arrived home on the 25.10.24.”

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“We were very pleased with the memorial, a small problem was quickly rectified to our satisfaction.”

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“Very helpful Fiona guided me through the process. I am glad I choose Slate house for my sister's memorial plaque as she was a potter and it resonates with her. My whole family thank you for the services and advise given. Greatly appreciated with thanks Shirin Ahmad”

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“Really easy website to use even for an oldie! Very clear and item came quickly. Thank you”

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“Brilliant customer service and fantastic product!”

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“Ffion and the rest of the team did an amazing job on my custom order! They were quick to respond and clear in communication, and the end product was beyond my expectation! Really appreciate it thank you and highly recommended!”

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Slate House is rated 4.9 based on 1,042 reviews