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Sealskinz Ltd Reviews

4.5 Rating 3,704 Reviews

86 %

of reviewers recommend Sealskinz Ltd

Company Reviews

Product Reviews

4.5

Based on 3,704 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Sealskinz Ltd:

Welcome to Sealskinz. Our passion (some might say obsession actually) is to craft the finest waterproof accessories in the world. And while waterproof will always be our #1, we also want to keep you protected from snow, sand, mud, dirt and anything else that can get in the way of doing your thing in the outdoors.

Because to so many, accessories are an afterthought. But to us at Sealskinz, they’re everything.

Sealskinz Ltd 5 star review on 7th May 2024

Sealskinz Ltd 5 star review on 5th May 2024

Sealskinz Ltd 5 star review on 10th April 2024

Sealskinz Ltd 5 star review on 9th April 2024

Sealskinz Ltd 5 star review on 2nd April 2024

Sealskinz Ltd 5 star review on 2nd April 2024

Sealskinz Ltd 5 star review on 2nd April 2024

48

Anonymous

Anonymous // 01/01/2019

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“Item size are far too small.”

Posted 4 months ago

“Nice gloves. If you have very long fingers”

Posted 5 months ago

“la talla es demasiado grande y sobra mucha tela”

Posted 5 months ago

“De maten kloppen niet”

Posted 5 months ago

“Magnets in wrong place. Useless. Still not had a refund.”

Posted 5 months ago

Hi Thomas, Thank you for your honest review. We are very sorry you received a faulty glove and can assure you we have received your return. This should be processed within the next couple of days. You will receive an email update when this has been completed. Please be aware some of our emails may go to a junk or spam folder. We are very sorry for any inconvenience or disappointment caused by the faulty product. Please do not hesitate to contact our Support Team (help@sealskinz.com) if you have any other queries or concerns in the meantime. Kind regards, Sealskinz Team

Posted 5 months ago

“I need a bigger size, large is too tight”

Posted 5 months ago

“de maat tabel van de handschoenen op de website is niet correct. Ik heb de opmeting gedaan conform instructie en daarmee een XL maat besteld. Deze bleek duidelijk de klein en moest een XXL zijn. Dat is jammer dat het niet in een keer goed ging, want daardoor extra kosten vanwege terugsturen naar de UK.”

Posted 5 months ago

“Good delivery service. Only completed one MTB ride so far but my feet felt cold. Will stick with it but slightly underwhelmed at present.”

Posted 5 months ago

“I've returned the gloves. They were too small. Are you crediting the money or sending me the next size up?”

Posted 5 months ago

“Not great on product or customer service. Sizing was well out and had to play email tennis with customer services to get my refund. Won’t consider their products going forward based on this. I got the impression they didn’t believe me and was asked to submit a number of photographs as evidence.”

Posted 5 months ago

“I am very frustrated to learn that I am being asked to pay customs fees on my order in order which i was not informed about at the time of purchase. I purchased from the website ending in '.ca', expected free shipping and delivery per website advertising. There is nothing on the website about customs fees and I did not know that my order was being shipped from abroad until after I placed it. I would not have made the order if I was aware of the additional customs fees I would be required to pay. I have put in a written complaint but have not heard a response yet. I will not be making any future purchases from this company. I am very disappointed as I have been satisfied with ordering from them in the past when I was not required to pay any extra fees on delivery.”

Posted 5 months ago

“Took a lot longer to be delivered.. still need to pick up from courier.. thought I got a great deal with Black Friday sale 35% off.. total bill $137.. But Just got a $42 charge for duty and taxes . 30% … brutal… wish I was advised before purchase… hope the gloves work well”

Posted 6 months ago

Hi Brian, We're really sorry this happened. Please check your junk or spam folders as our email sent earlier today regarding the mistaken charges may have become lost there. We hope to assist you soon. Kind regards, Sealskinz Team

Posted 5 months ago

“I ordered 13 days ago and I still haven't received my order. I've received an email regarding the delay so I'll just have to wait it out.”

Posted 6 months ago

“Bought two pairs of socks, one appeared new and one clearly was not. The packaging was all torn up and the socks looked faded, like they'd been washed. Unfortunately, that second pair also leaks. Sealskinz requires you to go through a difficult process to prove their product is defective before they'll accept a return (pressure tests, photos and videos, etc.). I chose to order another pair instead. It's been weeks and that pair still hasn't arrived. I depart tomorrow and will not have the socks for the intended trip. Meanwhile, Sealskinz has repeatedly asked me for a review so here it is. Once you finally get it, the product is good if it's new and waterproof. If not, get ready for some pain.”

Posted 6 months ago

Thank you for taking the time to share your experience. We are very sorry to hear this happened. If we had heard from you again last November regarding the burden the request for a leak test or Claim Form placed on you, we would have been willing to work with you on an alternate process and solution as we do with all our customers. We will reach out directly to discuss this and your recent order in more detail. Kind regards, Sealskinz Team

Posted 6 months ago

“Your products are very good but i had an old pair of socks that had a leak Filled in the on line form and that was the last i herd 3 week's ago”

Posted 6 months ago

Hi Paul, Thank you for writing a review. We are very sorry you have not received our replies. We have replied to your Claim Form on 9/10, 10/10, 13/10, 17/10, and 20/10. Chances are our emails have gone into a junk or spam folder. Please can you check to see if you have received any of our emails? We will call you again on Monday as discussed earlier on the phone. We look forward to assisting you. Kind regards, Sealskinz Team

Posted 6 months ago

“Wanted those cool heated gloves (Upwell?) and ordered them with the Welcome discount! But for some reason DHL doesn't ship batteries in airplanes in the 21st century and my package was stopped in the UK even though DHL said it was delivered after 2 days. Yeah, not fun. I thought it was lost for a day or two of customer service interaction (with DHL and Sealskinz). The Sealskinz customer service got back to me after a day or two of emailing via the contact us page on the website, but for some reason the response went to my Gmail spam filter. I only noticed it on day 3 of my glove search. Sealskinz customer service said they would work to get it shipped but then just refunded the order. They sent an email later explaining the situation and offering a nice discount code (+1 ⭐). They also informed me about the battery shipping issue and that those gloves can't be shipped on planes and were now removed from the American store webpage. Big bummer. It's getting cold in Boston and I still like biking in winter and I thought these gloves might help keep my fingers from going numb. I found the same pair on Amazon and ordered them. I'm not sure if the XL will fit my sausage fingers but we shall put your size chart to the test! (my palm is 9" circumference) If not, I will curse loudly, return to Amazon and wish yet again I were a smaller person rather than a 6'4" giant who can't have nice things because these cool warming gloves do not come in XXL... On a side note, I dislike ordering clothing online and found your company when shopping at REI co-op. It would be great to have more gloves sold there to try out.”

Posted 6 months ago

Hi Michael, Thank you for your honest review. We really do appreciate this.We are very sorry that you have experienced this. Our team have been in contact with you in regards to this issue. Many thanks again. Kind Regards, SealSkinz Team.

Posted 6 months ago

“I love the product but having to pay an additional $23 to receive my parcel from Canada Post? Well, it sucks. Had I known, I would have used our USA address. I shopped the SealSkinz Canada site expecting it was geared towards Canadians.”

Posted 6 months ago

Hi Kristie, Thank you for your honest review. We are very sorry about this issue. We have emailed you in regards to resolving this issue. Again, we sincerely apologise for any inconvenience caused. Kind Regards, SealSkinz Team.

Posted 6 months ago

“Ordered the socks on the 17 of October and tomorrow it will be Halloween and still no sign of my socks. I just hope they live up to their claims … here’s hoping.”

Posted 6 months ago

Hi Alan, Thank you for your honest review. We are very sorry about this issue. Our team have emailed you updates in regards to your order. We sincerely apologise for any inconvenience caused. Kind Regards, SealSkinz Team.

Posted 6 months ago

“I only managed to test these once now for a rainy run, but oddly my toes got wet - not sure if socks leaked, or was my feet sweating so much that they get wet. I need to test more, but at a moment a bit disappointed.”

Posted 6 months ago

Hi Riitta, Thank you for your honest review. Our team will be in contact with you shortly in regards to your socks. Many thanks again. Kind Regards, SealSkinz Team.

Posted 6 months ago

“Offering a two day express supply when you pay extra, while your logistic partner happily says they will bring it in 10 -12 days.”

Posted 6 months ago

Hi Jeroen, Thank you for your honest review. We are very sorry that you have experienced this issue. We have refunded your shipping costs to you. Again, we are very sorry for any inconvenienced caused. Kind Regards, SealSkinz Team.

Posted 6 months ago

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Sealskinz Ltd is rated 4.5 based on 3,704 reviews