Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,623 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,623 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rugs not to the sizes as ordered. Not happy”

Helpful Report

Posted 3 years ago

“i dont have a problem with the rug as such but the colour is so much darker than the picture on the internet. This is impotant because a rug needs to go with the decor. The one in the picture looks to be the same colour as a natural hessian mat and would have been the same colour as the oak floor. In reality it is much darker and stands out too much.”

Helpful Report

Posted 3 years ago

Hi Martine, We are sorry to hear that your item doesn't match our images. We try our best to ensure all our images are the most accurate representation of the product possible. However, factors such as the lighting in our studio compared to lighting in your home and different screen resolutions can impact this. We understand that the product may not meet expectations or taste when received, and we therefore offer free returns for exchange or full refund with 30 days. Please reach out to us at help@runrug.com where our Customer Support team will be glad to assist. Thanks, Runrug

Posted 3 years ago

“They simply forgot to despatch my order. Only when we telephoned twice, did they suddenly have it collected by the courier. So, it was finally collected by the courier on the actual day we were expecting to receive it - and so it finally arrived with us several days later.”

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Posted 9 years ago

“The quality of the Rug is fine, however it does not stay in position on the Carpet it’s intended to protect. Basically it moves greatly as you walk on it.”

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Posted 3 years ago

“The wrong color stair rods were sent to me. Ordered jubilee antique, received what looked to be jubilee pewter. Run rug insisted they were the right ones, so not the case. They didn’t want to admit the wrong color was pulled from inventory. I had to pay for return shipping. Many emails were sent back and forth as there was no phone number to speak to a live person. I will never order from this site again.”

Helpful Report

Posted 6 years ago

“I have had much better quality carpet runners from other suppliers in the past. . The runner that I have recently purchased from you has a kink going from one side to the other. It does not lay completely flat and could, therefore, cause someone to trip.”

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Posted 9 years ago

“I decided to order two stair runners from carpet runners as I had used them before and on that occasion I was impressed. They had sent me a voucher for 15% off my next order which they did not honour, even though they had o ly sent it to me the day before. The size I ordered was not in stock so I settled for a different one, they said they would refund the difference they did but £10 short.”

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Posted 10 years ago

“Bought runner & was supposed To non slip & the quality was not Good for the money.”

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Posted 6 years ago

“Obviously communication problems at your end .you sent me a msg to tell me my purchase was not in stock .the next day you sent me a msg to say it was on its way a d with the Currier .still havnt received it Pleas tell me what is going on”

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Posted 7 years ago

“I received at text saying my runner would arrive by end of day on Thursday. 11th. I took day off work and stayed in all day frequently checking tracking. At 20.46 there was a message on tracking saying delivery could not be attempted. There was no reason given. I had to also take Friday off work and in morning I got a message saying delivery would be between 11.59 and 1.59. When my runner arrived the delivery man knew nothing about it being out for delivery the day before. It was also very difficult to find correct department to contact DHL. Website kept saying the tracking by.ber I sent was not correct. There was no telephone contact my.ber either. Unfortunately the runner was not worth all this hassle.”

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Posted 4 years ago

“Both Jordan and Joe in the UK were very good but all else was not good at all. The replacement product finally arrived and I have not checked it yet. Carlos Raposo”

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Posted 4 years ago

“The ordering was easy, the order was promised to ship and arrive in a few days. It was delayed and I did get an email about that, but just the one. No updates on expected delivery or any means to track the shipment. That end of the business needs to be worked on.”

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Posted 4 years ago

“J‘ai reçu très rapidement (en quelques jours) des tapis commandés auprès de runrug.com (France), et je suis satisfait de ce qui a été livré. Cependant, il est bien spécifié sur le site runrug.com que la livraison est gratuite. De plus, pour une facture se montant à 253.50 €, une TVA de 42.25 € a été payée lors de la commande. Or, lors de la réception de la marchandise, j’ai dû verser 98.50 € par chèque au livreur DHL, ce qui n’était absolument pas prévu. Cette somme représente : a) 20 € de droits de douane. Ceci n’était pas mentionné lors de l’achat. b) 61€ de TVA sur marchandise. Pourquoi, puisque la TVA a déjà été payée lors de la commande? c) 17.50 € de TVA pour paiement anticipé par DHL. Pourquoi, puisqu’il était indiqué que la livraison était gratuite? J’ai envoyé par deux fois un courrier au site runrug.com (FR) pour demander des explications. A ce jour je n’ai reçu aucune réponse.”

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Posted 4 years ago

“Ordered item. Item was in stock and a payment was taken from my bank No delivery received and then received an email stating no stock”

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Posted 6 years ago

“Pleased with the carpet runners when they arrived. Unfortunately the day after we placed an order there was a 10% discount introduced. We had not even had delivery when this happened. I emailed Carpet Runners UK immediately about this, but they could not be bothered to reply to my email. This left me feeling very disappointed.”

Helpful Report

Posted 9 years ago

Runrug is rated 4.7 based on 7,623 reviews