Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,623 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,623 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The rug delivered was nothing like image in marketing material and was of mediocre quality.”

Helpful Report

Posted 2 years ago

Thank you so much, Robert, for your feedback regarding Runrug. We really appreciate you taking the time to tell us about your experience. We deeply apologise for any confusion, images can appear differently depending on each screen, settings and personal view as we all naturally can see colour differently. If you haven't already, please contact our Customer Service Team at help@runrug.com for any further assistance. Once again, we apologise for any inconvenience caused.

Posted 2 years ago

“Disappointed with my purchase, plus delivery date given and arrived nearly a week later”

Helpful Report

Posted 2 years ago

Thank you for your feedback regarding your purchase of Runrug. We appreciate you taking the time to let us know about your experience. We are sorry that your delivery date was delayed by almost a week, and we regret any inconvenience this has caused. We would love to hear more of your feedback and how we can make things better. If you haven't already, please contact our Customer Service Team at help@runrug.com for further assistance with this matter.

Posted 2 years ago

“Bought Zoe runners and rug and I know they were not super expensive but disappointed with quality. Very thin, very creased and ends continue to stick up despite reverse rolling and weighting down making them a trip hazard. It's such a shame as colour and pattern just what I wanted.”

Helpful Report

Posted 2 years ago

Hi Deborah, We are sorry to hear you weren't satisfied with your order and we deeply apologise for any inconvenience caused. If you haven't already, please contact our Customer Service Team at help@runrug.com for further assistance with this. Thank you for your honest feedback :)

Posted 2 years ago

“I'd love to review my experience with Runrug but cannot as our rug is yet to appear! The rug was due for delivery a week ago but is still not here. The delivery firm Runrug use say they do not have a vehicle large enough to deliver it. Mmmm??”

Helpful Report

Posted 2 years ago

Hi, We are sorry to hear that you have had issues receiving your order. If you haven't already, please contact our 'Customer Service Team' at help@runrug.com and we will assist you further. Thank you for making us aware of this issue!

Posted 2 years ago

“I am trying to return the rug and are having difficulties returning it. I need help!”

Helpful Report

Posted 2 years ago

Hi Ursula, Sorry to hear you having difficulties returning your rug. If you haven't already, please contact us (help@runrug.com) and we can help you with this :)

Posted 2 years ago

“I unrolled and laid the runner as advised however I cannot get the runner to stay flat despite several attempts. I have tried reversing the direction in the hall but the runner keeps rumpling and is a trip hazard. I have attached a photograph of the problem.”

Helpful Report

Posted 2 years ago

Hi Alexander, Again I'm sorry to hear this, but I'm over the moon I could assist you in returning this :) Kind regards, Josh

Posted 2 years ago

“Poor quality and much darker in colour than the image online . Lots of lines and marks and a noticeable crooked edge to the mat and should have returned immediately but my son had already disposed of the packaging and put the rugs out for me ,so I will keep on this occasion but woukd not order again as they really are of a very poor standard.”

Helpful Report

Posted 2 years ago

Hi Andrea, I'm very sorry to hear you weren't satisfied with your order. The appearance of the runner online can differ from what you may see in person as each person can naturally see colour differently and it can also appear slightly different on different screens and screen settings. The lines and marks are also common and completely natural, this can be due to the way the pile of the carpet is facing. Of course if you do want any further assistance or detail about the returns process please contact us directly (help@runrug.com)

Posted 2 years ago

“We got our runner rugs quickly, and when we opened the package, we know why. The rugs are not bad quality but look nothing like the pictures. The ends were simply cut and no seam. They look cheap like something you go and get at Lowes and they just cut it off to length and send to you. We will not be ordering from your company again at that price point. Bruce English”

Helpful Report

Posted 2 years ago

Hi Bruce, We are sorry to hear you weren't satisfied with your order. Unfortunately, depending on your screen and screen settings products can sometimes differ from what you may see in person. Another factor is that, as individuals we can all see colour slightly differently, so because of this we understand why your order may have looked different upon receiving. In regards to the seaming, Inca is a range that doesn't fray so it doesn't actually require binding on the edges. We do apologise for any inconvenience and if you haven't already, make sure to reach out to us (help@runrug.com) for any further assistance.

Posted 2 years ago

“Item is lovely, but would have been nice to receive a time window when it would have been delivered, as it was it turned up a day earlier lucky l happened to be in.”

Helpful Report

Posted 2 years ago

Hi John, I do apologise for this. Unfortunately, our courier must have delivered it earlier than expected and not updated us, so I am sorry if this was any inconvenience for you. However, I'm happy you received it well and that you're happy with the product!

Posted 2 years ago

“I received two different-width runners. I have tried reaching out, but have not heard anything back. One runner was marked 2ft 4" but it is only 2ft. I need someone to help me.”

Helpful Report

Posted 2 years ago

Hi Maureen, I can see that we have sorted this for you and hope you are now satisfied with the replacement. We always strive for a stress-free experience, so I deeply apologize for the inconvenience, unfortunately, accidents can happen. Thank you for your custom and I'm happy that we could sort this for you :)

Posted 2 years ago

“Trying to reach customer service for 4 days and still no response”

Helpful Report

Posted 2 years ago

“Ordered my runner late July received delivery date of 7th September contacted you directly questioning the long delivery time within 1 day I had my runner I returned my purchase because the quality wasn't what I expected in relation to the purchase price I am awaiting my refund customer service very good returns easy”

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Posted 2 years ago

“The amount charged for this rug was far too much. It was a glorified door mat.”

Helpful Report

Posted 2 years ago

Hi Angela, Thank you for your review. I am very sorry to hear you are unhappy with the product you've purchased. Please could you reach out to us directly to discuss this further and we will be more than happy to arrange a return for exchange or refund. help@runrug.com Thank you.

Posted 2 years ago

“Was it a sample? Very disappointed as I thought it was a runner. I'll have to use it as a rug,??”

Helpful Report

Posted 2 years ago

Hi Patsy, Thank you for your review. Looking at your order I can see that you have just purchased one of our '30cm' samples. There are two boxes available on the product listing, where you have to click to select the 'length' and 'width' that you require. We offer 'Any Length' carpet runners. You have to tell us what size you need. We are very sorry if you feel that this information isn't clear enough. If you would like to discuss this further, please contact us directly. help@runrug.com Thank you, Runrug.

Posted 2 years ago

“Sent the wrong size, twice. Customer service was helpful, but those that actually fill the orders are not paying attention.”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to review our service! Although we're very sorry to hear this happened, we're happy to see you had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we hope you'll visit us again soon! Runrug

Posted 2 years ago

“The runner started fraying since the first day, sadly”

Helpful Report

Posted 2 years ago

Hi Marco, Thank you for taking the time to leave us a review. This particular stair carpet is made using 100% sisal. Sisal is one of, if not the toughest natural fibers that exist in carpets. Sisal is very popular with interior designers for its sculptured basketweave-like texture. The 'Morocco' range is manufactured using a 'flatweave' technique, which ensures that the rug will not fray over time. As a result, a finished or bound edge is not necessary for this particular rug. Occasionally when this product is prepared and cut in the warehouse, there can be some excess threads of sisal left along the cut edge. (This is generally just what has been cut off). I can safely assure you, that this is in no way fraying or pulling. However, if you'd like to contact us directly to provide us with an image, we can certainly look at it for you. We'll look forward to hearing from you. Thank you, Runrug.com help@runrug.com.

Posted 2 years ago

“Stair carpet had a fault that was visible after I laid the carpet. after They sent me a piece to replace that bit. So carpet will have a join. I have a bad heart so it’s an effort to relay. Not really happy as the carpet should’ve been checked before it was sent”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave us a review. We appreciate your feedback. We take great care in ensuring that all of our products are thoroughly checked before leaving the warehouse. However, occasionally, things can be missed, and we apologise for any inconvenience this may have caused you. As you mentioned in your review, we were able to provide you with an additional piece of carpet to replace the section that had a line fault, free of charge. We are sorry but we cannot accept returns on products that have already been installed. We hope you understand this. We would like to reassure you that 9 times out of 10, stair carpets are installed in smaller sections, and when installed correctly, you cannot see any joins in the carpet, due to the creases in the stairs. Where the back of the tread and the start of the following riser begins. If you would like to discuss this further, please contact us directly at: help@runrug.com. Thank you.

Posted 2 years ago

Hi There, Thank you for leaving us a review. Please accept our sincerest apologies for any inconvenience this may have caused. While our products undergo thorough quality checks before being dispatched, sometimes defects may go unnoticed. We are glad to hear that we were able to provide you with an additional piece free of charge, to replace the affected area. Please note that we take pride in ensuring that our customers receive the best quality products and services. However, please understand that we cannot accept any products back, that have already been installed. Regarding the installation of carpets on staircases, it is common for them to be installed in small sections, which means that you will not see any joins. We want to assure you that our team of experts are always on hand to provide guidance and advice regarding the installation of our products. Please do not hesitate to contact us directly if you have any further concerns or questions. Help@runrug.com. Thank you.

Posted 2 years ago

“Not impressed always looks scruffy and dirty”

Helpful Report

Posted 2 years ago

Hi Collette, Thank you for your review. We're sorry to hear that you're not impressed with your runner. We understand that our customers need to ensure they're getting the right product for their homes, and we, therefore, offer free returns within 30 days if it's not suitable once you've opened it. We've reached out to you to try and get this sorted for you! Runrug

Posted 2 years ago

“Over priced and thickness not what I expected. Not pleased with product .”

Helpful Report

Posted 2 years ago

Hi Janet, Thank you for taking the time to review our company. We are sorry that you were not happy with the runner you received. We would love to have the opportunity to rectify this for you. I have sent an email to see if there is any way we can help. Many thanks, Runrug

Posted 2 years ago

“I know a black carpet can be difficult to keep clean, but this 7ft x 2ft rug at £72.is made of cheap materiel, where every speck of anything sticks to it...very disappointing for the price....”

Helpful Report

Posted 2 years ago

Hi Jean, Thank you for taking the time to review our company! We're sorry to hear you're unhappy with the quality of the runner you ordered from us. It is such a shame as black carpet runners do look very modern and stylish, but they do take quite a lot of aftercare as naturally, they will show more specks of fibres which occur naturally within the home. We're always more than happy to offer an exchange or refund within 30 days if when it arrives, it doesn't quite meet expectations. Runrug

Posted 2 years ago

Runrug is rated 4.7 based on 7,623 reviews