Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,385 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,385 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Both Jordan and Joe in the UK were very good but all else was not good at all. The replacement product finally arrived and I have not checked it yet. Carlos Raposo”

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Posted 4 years ago

“The ordering was easy, the order was promised to ship and arrive in a few days. It was delayed and I did get an email about that, but just the one. No updates on expected delivery or any means to track the shipment. That end of the business needs to be worked on.”

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Posted 5 years ago

“J‘ai reçu très rapidement (en quelques jours) des tapis commandés auprès de runrug.com (France), et je suis satisfait de ce qui a été livré. Cependant, il est bien spécifié sur le site runrug.com que la livraison est gratuite. De plus, pour une facture se montant à 253.50 €, une TVA de 42.25 € a été payée lors de la commande. Or, lors de la réception de la marchandise, j’ai dû verser 98.50 € par chèque au livreur DHL, ce qui n’était absolument pas prévu. Cette somme représente : a) 20 € de droits de douane. Ceci n’était pas mentionné lors de l’achat. b) 61€ de TVA sur marchandise. Pourquoi, puisque la TVA a déjà été payée lors de la commande? c) 17.50 € de TVA pour paiement anticipé par DHL. Pourquoi, puisqu’il était indiqué que la livraison était gratuite? J’ai envoyé par deux fois un courrier au site runrug.com (FR) pour demander des explications. A ce jour je n’ai reçu aucune réponse.”

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Posted 5 years ago

“Ordered item. Item was in stock and a payment was taken from my bank No delivery received and then received an email stating no stock”

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Posted 7 years ago

“Pleased with the carpet runners when they arrived. Unfortunately the day after we placed an order there was a 10% discount introduced. We had not even had delivery when this happened. I emailed Carpet Runners UK immediately about this, but they could not be bothered to reply to my email. This left me feeling very disappointed.”

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Posted 10 years ago

Runrug is rated 4.7 based on 8,385 reviews