Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

“Great service by runrug. Ordered my rug from an extensive online selection and had it delivered next day with no fuss or problems. The order process was simple and straightforward as was the payment and delivery process. The rug was delivered securely by courier and arrived in perfect condition. Unfortunately the rug slipped badly on my wood floor so I rang rung rug to ask about their anti slip product and spoke to a customer Service representative who informed me about the anti slip backing available and explained that he had the same backing on his rug to stop it sliding and said it worked perfectly. The anti slip backing was ordered and delivered exactly the same as before and I decided to lightly spray glue the backing to the back of the carpet especially along the edges. I had to trim it slightly to make it fit. The rug was transformed when I placed it back down in the room what had been a dangerous experience walking on the rug before with it shooting out from beneath your feet with little notice was now as solid as if it were nailed to the floor. I can fully recommend runrug to anyone in need of a quality rug for their home and with a massive selection of rugs of all sizes and designs there will be something for everyone. Highly recommend”

Helpful Report

Posted 3 years ago

Hi Adrian, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug.

Posted 3 years ago

“The rug looks great in mums hallway. Very good quality. She's delighted.”

Helpful Report

Posted 3 years ago

Hi Pamela, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 3 years ago

“Hugely pleased with this rug, great quality and fast delivery. I had not heard of Runrug and the variety they offer felt too good to be true so had my doubts but could not find the length I needed anywhere, so glad I took the leap of faith as the rug is fantastic and I will be telling everyone about the rugs/company.”

Helpful Report

Posted 3 years ago

Hi Zowie, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We are delighted to hear that you received your order quickly and efficiently. We look forward to seeing you again soon! Runrug

Posted 3 years ago

“I ordered a runner for my hallway. The quality is great and when I rolled it out, there were no indentations. The runner looks great on my floor. I will order again in the future.”

Helpful Report

Posted 3 years ago

Hi Emanda, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! At Runrug, we understand that our success depends on your satisfaction, and we always strive to exceed your expectations. We look forward to seeing you again soon! Runrug

Posted 3 years ago

“Beautiful rug, good quality. Does not shed. Does not slide on vinyl flooring. Very happy with it.”

Helpful Report

Posted 3 years ago

Hi Andre, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 3 years ago

“We could not be happier with our purchase. It is actually better a quality than expected. We will definitely be getting others as we continue to decorate our new home.”

Helpful Report

Posted 3 years ago

Hi Alton, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 3 years ago

“Nice looking rug arrived so fast, great service!”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience shopping with us - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 3 years ago

“Very beautiful”

Helpful Report

Posted 3 years ago

Hi Agnes, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 3 years ago

“Good quality rug for price and good selection of options. Underlay was good to and stopped rug moving on vinyl flooring. Delivery was prompt.”

Helpful Report

Posted 3 years ago

Hi Shirley, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience shopping with us - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 3 years ago

“Not impressed always looks scruffy and dirty”

Helpful Report

Posted 3 years ago

Hi Collette, Thank you for your review. We're sorry to hear that you're not impressed with your runner. We understand that our customers need to ensure they're getting the right product for their homes, and we, therefore, offer free returns within 30 days if it's not suitable once you've opened it. We've reached out to you to try and get this sorted for you! Runrug

Posted 3 years ago

“Simple & easy website, arrived even earlier than expected with regular shipping updates. Very good quality runner”

Helpful Report

Posted 3 years ago

Hi Laura, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience shopping with us - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 3 years ago

“Excellent service....ordered our rug on a Monday and was delivered on Wednesday..Good clear website...Good quality and worth the money..very happy all round.. I would definitely recommend runrug.”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience shopping with us - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 3 years ago

“Very good”

Helpful Report

Posted 3 years ago

Hi Jasonya, Thank you for your positive review and we're happy to see you're happy with your order. We hope to see you again soon! Thanks again, Runrug

Posted 3 years ago

“Very satisfied looks beautiful in our hallway love this runner”

Helpful Report

Posted 3 years ago

Hi Robert, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. It looks wonderful in your home! We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 3 years ago

“The runner looked exactly as pictured. Fit perfectly! Very pleased”

Helpful Report

Posted 3 years ago

Hi Elizabeth, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 3 years ago

“Pleased with the service could not fault anything”

Helpful Report

Posted 3 years ago

Hi Gloria, Thank you for your positive review and we're happy to see you're happy with your order. We hope to see you again soon! Thanks again, Runrug

Posted 3 years ago

“Great turnaround time and lovely product”

Helpful Report

Posted 3 years ago

Hi Ilyse, Thank you for your positive review and we're happy to see you're happy with your order. We hope to see you again soon! Thanks again, Runrug

Posted 3 years ago

“I have bought from Runrug before but was unable to get the very same rug but wider to match my runner. I have been looking and then I saw it, over the moon. The quality is very good and the colours are perfect. I would certainly buy from you again. Service was spot on, thank you very much.”

Helpful Report

Posted 3 years ago

Hi Margaret, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. It looks fantastic in your home! We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 3 years ago

“I needed a rug for my small one bedroom flat where every room comes off the hall which takes heavy "traffic" It looks great and I have had several compliments”

Helpful Report

Posted 3 years ago

Hi Dee, Thank you for your positive review and we're happy to see you're happy with your order. It looks perfect in your home! We hope to see you again soon! Thanks again, Runrug

Posted 3 years ago

“Very quick delivery and good quality products.”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug Reviews