Having ordered knitwear from your online site, I was sad to find it was way too big. When I wanted to return it I discovered I needed to print out a return form. I do not have a printer so had to bother someone with this task for me. Most other online companies use QR codes to enable partaking outlets to print off return labels. Furthermore, I also discover I have to pay for the return! You are an online company, consequently there is no means for me to return goods to a store without incurring my own expense. Your goods are not cheap so to put the financial burden of returning unsuitable goods on your customers is, to put it in the vernacular, 'taking the Mickey'. Every other online retail company I have dealt with has a free returns policy. Why not you? The cost of returning my goods has had the effect of: 1. Preventing me ordering a replacement for fear that will not fit either, thus incurring further unnecessary cost. 2. Stop me buying from you again. You really do need to address your returns policy