Pachamama Ltd Reviews

Name: Pachamama Ltd
Address: 137 Greenwich High Road, Greenwich, London, London
Rating: 4.76

4.8 Rating 1,588 Reviews

93 %

of reviewers recommend Pachamama Ltd

4.8

Based on 1,588 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Pachamama Ltd 5 star review on 6th March 2025

Anonymous

Anonymous // 01/01/2019

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English

“Excellent service and excellent quality.”

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Posted 1 month ago

“Love all pachamama products I have and customer service very helpful if you have a question”

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Posted 1 month ago

“A lovely tea cost delivered promptly”

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Posted 1 month ago

“Great service. Better to buy direct than via Amazon.”

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Posted 2 months ago

“excellent service as uisal Products are great sustained fair trade relationships- excellent”

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Posted 2 months ago

“The delivery was quick and as promised. Beautiful hat, great colours and very warm. Lovely idea to have the lining onto forehead as otherwise it can be uncomfortable and itchy. I am always looking for a hat that doesn't rise up when I wear it and sadly this one does as well. All the hats look good so maybe I'll have to try another style as well.”

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Posted 2 months ago

“Thank You for your easy, and speedy service. I love my beanie hat! 😄 Lovely quality. I will be back! 🙏”

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Posted 2 months ago

“Beautiful jumpers, excellent quality arrived on time with every penny”

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Posted 2 months ago

“Absolutely love the new knitwear I recently purchased. Warm and cosy for winter weather. Stylish and trendy into the bargain. I love the story behind the company. Helping people in Nepal through promoting enterprise ventures such as this❤️❤️❤️”

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Posted 2 months ago

“Good quality, fast delivery”

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Posted 2 months ago

“Very good quality and great fit. Quick delivery - had been looking at this purchase for a while and very happy with it!”

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Posted 2 months ago

“Ordered the headband and matching hand warmers as a Christmas gift. Beautifully made and arrived on time. I’m sure the recipient will love these.”

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Posted 2 months ago

“Excellent quality cardigan. Thick and heavy real wool. Warm and cosy. Nothing to do with pale copies you find on Chinese websites, made of polyester. It may be a little expensive, but it really worths each pennies. Thank you for the quality of your ptoduct. As I live in France, the Post office asked me to pay them + 20 °/. of the total value of the pack as custom charge. It was explained why on their specific link connected to the custom office. So, I do not regret at all my purchase, although I had to pay some extra charges. (VAT)”

Pachamama Ltd 5 star review on 23rd October 2025

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Posted 2 months ago

“Headband was not deep enough but I didn't realise until id washed it so couldn't return it I've given it to a charity shop”

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Posted 2 months ago

“Delivery and customer serivce was great - I was disappointed with the products themselves as the hats were both too small and I had to return them. One had the liniing misaligned which also meant it didn't sit properly.”

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Posted 2 months ago

“I ordered to two jumpers and cannot wait for the cold weather so I can wear them. They are warm and beautiful and well made. I've also bought some headbands and a robin bobble beanie, all very good quality and wouldn't hesitate to buy from Pachamama again.”

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Posted 2 months ago

“Good company to deal with. Item arrived on time”

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Posted 2 months ago

“A gorgeous felt cushion that's been made exquisitely. I love it.”

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Posted 2 months ago

“I love every piece I've bought from Pachamama! So well made and comfy”

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Posted 2 months ago

“Items look lovely and it’s easy to order. Quick delivery.”

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Posted 2 months ago

Pachamama Ltd is rated 4.8 based on 1,588 reviews