Oilfast Reviews

Name: Oilfast
Address: Nethan Street, , Motherwell, Nethan Street, , Motherwell, North Lanarkshire
Rating: 4.85

4.9 Rating 2,230 Reviews

97 %

of reviewers recommend Oilfast

Company Reviews

Metrics

Info

4.9

Based on 2,230 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Oilfast:

Oilfast delivers Kerosene Heating Oil, Gas Oil, and Road Diesel to homes and businesses all year round - operating as Oilfast in Scotland and OilMaxx in England.

We’re proud to be the fastest-growing fuel company in Scotland, backed by an experienced, knowledgeable team who support every step of our journey.

Exceptional service is at the heart of what we do. Combine that with first-class local knowledge and competitive prices, and it’s easy to see why Oilfast is the automatic choice for both domestic and commercial fuel oil and lubricants.

No delivery is too big or too small. Our extensive fleet includes everything from compact tankers for tight access, right up to articulated vehicles capable of delivering 36,500 litres - giving you complete flexibility for your fuel needs.

Committed to quality, every time.
We don’t use large call centres. Instead, you’ll speak to a friendly, local team who understands your area. And with our reliable, experienced drivers, we’re proud to offer a delivery service that goes the extra mile - literally.

Visit Website

Phone:

01698 537 152

Email:

lorraine.stewart@oilfast.co.uk

Location:

Nethan Street, , Motherwell,
Nethan Street, , Motherwell
North Lanarkshire
ML1 3TF

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237

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have been using Oilfast for the last two years and the service has declined immeasurably, even after purchasing £40,000 of kerosene.”

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Posted 3 years ago

We are very disappointed that you didn’t have a positive experience with the team here at Oilfast. Our aim is to always provide the highest level of customer service. Please contact us at complaints@oilfast.co.uk so we can try and resolve the situation for you.

Posted 3 years ago

“Always very helpful in office. Delivery comes quickly and on time. very happy with service”

Oilfast 5 star review on 29th April 2023

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Posted 3 years ago

Thank you, Mrs Reynolds, for your kind 5-star rating of Oilfast! We appreciate your loyalty and the positive feedback. We are so happy to hear that you always have a helpful experience in our office and that the delivery is always timely. We look forward to continuing to serve you!

Posted 3 years ago

“I think it's shocking what the oil giants are getting away with and the government should be stepping in to stop them doing what their doing the government could put a heavy tax on the oil company's when their price exceeds an exceptable amount but I don't have any complaints with oilfast just the oil company's oilfast arre a good company to deal with and they always deliver on the day they say they will deliver”

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Posted 3 years ago

"Thank you for your review; it is very much appreciated by the whole team here at Oilfast, as we all work really hard to provide the highest levels of customer service to all our valued clients. If you need any further assistance from the team, please contact your local depot: https://www.oilfast.co.uk/contact-us/ . Thanks again for your review and your custom."

Posted 3 years ago

“Signed up for the 'premium' service with remote monitoring. Have had to have a heating engineer out on 3 occasions to bleed air from fuel line and recommission the boiler because Oilfast let the tank run empty.”

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Posted 3 years ago

“Timely delivery and competitive price.”

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Posted 3 years ago

Dear Mr Paolo Linzi, Thank you for your review; it is very much appreciated by the whole team here at Oilfast, as we all work really hard to provide the highest levels of customer service to all our valued clients. If you need any further assistance from the team, please contact your local depot: https://www.oilfast.co.uk/contact-us/ . Thanks again for your review and your custom.

Posted 3 years ago

Thank you Mr. Linzi for the 5 star rating of Oilfast! We are glad to know that you appreciate our timely delivery and competitive prices. We also really appreciate you being a returning customer!

Posted 3 years ago

“Very pleasant staff, good delivery service and cheap prices.”

Oilfast 5 star review on 28th April 2023

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Posted 3 years ago

Thank you so much Mr Fay for your 5 star rating of Oilfast! We deeply appreciate your kind words on Very pleasant staff, good delivery service and cheap prices. We are so glad that you have been a returning customer and we hope to see you again soon!

Posted 3 years ago

“The driver was so helpful and all went as expected. Insch depot”

Helpful Report

Posted 3 years ago

Thank you Mrs.Barker for your 5 star rating of Oilfast. We are happy that the service we delivered was to your satisfaction and glad to have a repeating customer like you! We appreciate your feedback about the driver who was so helpful and we are glad that all went as expected at Insch Depot. Thank you for choosing Oilfast again!

Posted 3 years ago

“First time in my life that I ever ordered central heating oil! Contacted Oilfast directly and was promised a call back which never came. Eventually ordered oil via the Gairloch group. Delivery arrived unbeknown to us until we found paperwork in our porch. No problem with that. Whole operation appears very efficient. Will order through the group next time we require c.h.o.”

Helpful Report

Posted 3 years ago

Thank you so much for your 5 star rating of Oilfast! We're glad that the whole operation appears to be very efficient and we're sorry to hear that you never received a call-back from us. We want to make sure that our customers always feel heard, so we appreciate you taking the time to let us know about your experience. We hope you will consider ordering through us next time you need central heating oil!

Posted 3 years ago

“Excellent service”

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Posted 3 years ago

Thank you so much for your 5 star rating of Oilfast and for being a returning customer. We truly appreciate your feedback and are delighted to hear that you experienced our excellent service. Again, thank you for your support and we look forward to serving you in the future.

Posted 3 years ago

“Very satisfied with all the service we have received from Oil Fast staff and delivery drivers from the Forfar office they always go above and beyond.”

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Posted 3 years ago

Thanks a lot, Mr Scully, for your 5 star rating of Oil Fast. We really appreciate it! We are very satisfied with the service we have received from Oil Fast staff and delivery drivers from the Forfar office. They always go above and beyond for us.

Posted 3 years ago

“Sorry I have never bought oil from oi fast/ only gas”

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Posted 3 years ago

Apolgies, our mistake

Posted 3 years ago

“Good service”

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Posted 3 years ago

Thank you so much for giving our Oilfast product a 5 star rating! We are delighted to know that our product is well received and that we have been able to provide you with good service. We really appreciate it and value your loyalty as a returning customer. Thank you!

Posted 3 years ago

“Great local support and service.”

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Posted 3 years ago

Thank you so much for your five star rating of Oilfast, Mr! We are so glad to know that you are continuing to find great local support and service with us. We appreciate your ongoing loyalty and can't thank you enough for your business.

Posted 3 years ago

“I deal with the Oilfast company in Insch, where I live, and have invariably found them courteous, helpful and prompt in deliveries. I cannot think of a better company to deal with. Ross Napier”

Helpful Report

Posted 3 years ago

Thank you so much for your amazing 5 star rating of Oilfast, Mr Napier! It is wonderful to hear such a positive review from a local customer! We are delighted that you always find us courteous, helpful, and prompt in our deliveries. We strive to provide the best service to all of our customers, so it is highly appreciated knowing that we have successfully met your expectations. Thank you again for choosing Oilfast!

Posted 3 years ago

“Fast efficient service, delivery arrived earlier than expected”

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Posted 3 years ago

Thank you so much, Mr Barbour, for giving us a 5 star rating! We're glad to hear that you had a positive experience with our fast efficient service and that the delivery arrived earlier than expected. We appreciate your loyalty as a returning customer!

Posted 3 years ago

“Great service provided by friendly staff at the Crieff depot.”

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Posted 3 years ago

Thank you so much for your 5 star rating of Oilfast, Mrs Stewart.! We are always thrilled to know that you had a positive experience - great service is always provided by our friendly staff at the Crieff depot. We also appreciate your loyalty as a returning customer - thank you once again!

Posted 3 years ago

“I don’t think I would use again”

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Posted 3 years ago

“Very good and prompt service also good customer relations with competitive prices”

Helpful Report

Posted 3 years ago

Thank you so much for your 5 star rating of Oilfast! We're so glad you found our Very good and prompt service and good customer relations with competitive prices to your satisfaction. We also appreciate your loyalty as a repeat customer and enjoy being able to serve you again and again. Thank you!

Posted 3 years ago

“Extremely pleased with the service from Dumfries! Unfortunately I had ran out of oil and they very kindly had it delivered to me the following day and the price was the cheapest I could find after phoning around too. Definitely be using again”

Helpful Report

Posted 3 years ago

Thank you so much Ms Graham for your kind words and 5 star rating of Oilfast. We are extremely pleased and grateful to hear that we were able to provide you with the best service and price possible in your time of need. We are absolutely delighted that you plan to use us again, and look forward to continuing to provide you with top-notch service and unbeatable prices. Thank you for being a valued and loyal customer!

Posted 3 years ago

“Met representative whilst Oilfast seeking new business. Found Oilfast (Argyll) to be responsive and helpful in this. Delivery was arranged promptly and came on time. Cost was competitive.”

Helpful Report

Posted 3 years ago

Thank you so much for your 5 star rating of Oilfast, Mr Arnold! We are truly grateful for your loyalty and for your support of our services. We are glad to hear that you found our team to be responsive and helpful when you visited us in Argyll. Moreover, we appreciate your kind words about our timely delivery and competitive costs. We are delighted that you chose us again, and we thank you again for your repeat business. Thank you!

Posted 3 years ago

Oilfast is rated 4.9 based on 2,230 reviews