Oilfast Reviews

Name: Oilfast
Address: Nethan Street, , Motherwell, Nethan Street, , Motherwell, North Lanarkshire
Rating: 4.85

4.9 Rating 1,182 Reviews

96 %

of reviewers recommend Oilfast

Company Reviews

Metrics

Info

4.9

Based on 1,182 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Oilfast:

Oilfast delivers fuel oils across Scotland and in Wales, supplying Kerosene Heating Oil, Gas Oil and Road Diesel to homes and businesses all year round.

We are the fastest growing fuel company in Scotland with a growing base in Wales. The owners and management team have a wealth of experience within the industry.

We believe excellent service is paramount to our success, combine this with first-class local knowledge and competitive prices and that is what makes Oilfast the automatic choice for domestic and commercial fuel oil and lubrication needs.

No oil delivery is too large or too small as we have an extensive range of fuel tankers to suit you. Whether that is a full 36,500 litre delivery on an articulated tanker right down to 500 litres.

We’re Committed To Providing A Quality Service
We don’t have large call centres, just a friendly voice with local knowledge at the end of the phone. And, with our friendly and experienced drivers we are able to offer an oil delivery service that is second to none and that goes that extra mile.

Visit Website

Phone:

01698 537 152

Email:

lorraine.stewart@oilfast.co.uk

Location:

Nethan Street, , Motherwell,
Nethan Street, , Motherwell
North Lanarkshire
ML1 3TF

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237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been using oil fast for years. It always had good moral, recently staff seem apathetic and rude. Tommy would do anything to help you out, since he left it's gone dramatically down hill.”

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Posted 4 months ago

“Have been using Oilfast for the last two years and the service has declined immeasurably, even after purchasing £40,000 of kerosene.”

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Posted 1 year ago

We are very disappointed that you didn’t have a positive experience with the team here at Oilfast. Our aim is to always provide the highest level of customer service. Please contact us at complaints@oilfast.co.uk so we can try and resolve the situation for you.

Posted 1 year ago

“Signed up for the 'premium' service with remote monitoring. Have had to have a heating engineer out on 3 occasions to bleed air from fuel line and recommission the boiler because Oilfast let the tank run empty.”

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Posted 1 year ago

“Sorry I have never bought oil from oi fast/ only gas”

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Posted 1 year ago

Apolgies, our mistake

Posted 1 year ago

“Customer service is rubbish waiting over 2 weeks for gas then to be told sold out”

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Posted 1 year ago

Sorry to hear about your negative experience. FloGas works on a one in one out contract we only had 4 empties so could only purchase 4 which sold out in a day. We don’t accept orders on these items, people call in daily for these so first come first serve. We hope you have a better experience next time.

Posted 1 year ago

“Your office staff and delivery drivers are excellent, but your oil prices are not nearly the keenest.”

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Posted 1 year ago

“Always been pleased with service previously but more than 2 weeks to deliver from order date, have been loyal to Oil fast but enquired about Kerosine price elsewhere and looks as though I was paying more than 10p per litre premium over other suppliers. Disappointing and will tender from now despite not doing this in the past for tractor diesel and kerosine”

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Posted 1 year ago

“Delivered and unloaded into wrong tank”

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Posted 1 year ago

“3 week wait for oil only told after I paid for it”

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Posted 1 year ago

“Order oil was told I would receive a delivery either Tuesday, Wednesday, or Thursday, I called Thursday afternoon as no delivery only to be told it would now be delivered Friday, I am Farr from happy perhaps someone could tel them we are in the twenty first century and this type of customer service is no lounger acceptable”

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Posted 2 years ago

Morning Kenny, I was so sorry to read your review, and concerned as we pride ourselves on the high level of customer service that we provide our customers, If you could please contact me at steve.clarke@fleetmaxxsolutions.co.uk I will make sure that the issues you have experienced are looked into.

Posted 2 years ago

“I am not a customer of Oilfast. Despite informing Oilfast by email I continue to receive emails and invoices. Andrew Cunningham Chicago, Il, USA.”

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Posted 3 years ago

Oilfast is rated 4.9 based on 1,182 reviews