Mountain Dog Reviews

Name: Mountain Dog
Address: 17 Endeavour Park, Nelson Park West, Cramlington, Northumberland
Rating: 4.92

4.9 Rating 6,207 Reviews

99 %

of reviewers recommend Mountain Dog

4.9

Based on 6,207 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Mountain Dog:

Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.

Today we have now served well over 150,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.

We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kurgo, Kong, Non-stop dogwear, K9 Sport Sack, Rukka, ChuckIt!, Kong, EzyDog and many more.

These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.

Based in beautiful Northumberland our business sells on-line and at major dog events throughout the country such as Crufts.

Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do. We dont get it right all the time but this is always our objective.

Be assured we genuinely care, we are a small but experienced team and love to help.

Our Goal: Happy Customers with Delighted Dogs

Visit Website

Phone:

01670343010

Email:

bark@mountaindog.uk

Location:

17 Endeavour Park,
Nelson Park West,
Cramlington
Northumberland
NE23 1XA

Mountain Dog 5 star review on 5th July 2025

Carol O

Mountain Dog 5 star review on 3rd July 2025

Dona N

Mountain Dog 5 star review on 16th June 2025

Paula P

Mountain Dog 5 star review on 12th June 2025

Julie P

Mountain Dog 5 star review on 10th June 2025

MR R J

1967

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Their staff are always helpful and kind. The goods were delivered quickly and we're in good condition on arrival. The goods were of very good quality and as described. Always a good company to buy from.”

Helpful Report

Posted 5 months ago

Thank you so much for your lovely review Sarah!

Posted 5 months ago

“Excellent prompt service. Coat just as described and fits perfectly.”

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Posted 5 months ago

Thank you so much Serena!

Posted 5 months ago

“Excellent speedy service as ever from the Team at Mountain Dog !”

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Posted 5 months ago

Always wonderful to hear Steve! Thank you so much!

Posted 5 months ago

“Very fast delivery on my first purchase. I would definitely buy from this company again.”

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Posted 5 months ago

So lovely to hear! Thank you so much!

Posted 5 months ago

“A great site with an excellent range of products, always reasonably priced & hassle free purchases. I’d totally recommend using Mountain Dog”

Helpful Report

Posted 5 months ago

Thank you so much for your review, Craig! We're thrilled to hear that you’re enjoying our products and having a hassle-free shopping experience. Your recommendation means a lot to us!

Posted 5 months ago

“I purchased two due to the reasonable price that it was. It is a great product; it comes with two types of strap attachedments, one as a clip and the other is a rubber strap. Both can be separated from the light itself so the attachedment can remain on the dogs collar. The light itself is rechargeable and comes with a small length cable that is USB-C connection. The light itself has multiple codes constantly on mode of either; blue, green, red, white, light blue, yellow, purple or a flashing mode of all colours.”

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Posted 5 months ago

Wonderful! Thank you so much Gareth!

Posted 5 months ago

“The light for my dog’s collar is amazing, easy to use and Tilly isn’t bothered by it at all. Received very quickly and he age passed on your details to friends and family. Thanks for your 1st Class Service.”

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Posted 5 months ago

So lovely to hear Elsie! Thank you so much for your kind review!

Posted 5 months ago

“Excellent in every way, thank you!”

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Posted 5 months ago

Wonderful Simon! Thank you so much!

Posted 5 months ago

“The treats ball and other toys were brilliant. Our lab has great fun with them. You always get great service well worth a try . Good value you know getting good items A*****”

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Posted 5 months ago

Thank you so much for your fantastic review, Carol! It's lovely to hear that your lab is having so much fun with the toys and that you’re satisfied with our service. Thank you!

Posted 5 months ago

“Road trip anti shock anchor tether not used in car crate yet. Only in back car . Am very pleased with quality and strength. Can't wait to go in long trip. Would recommend to everyone”

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Posted 5 months ago

Thank you so much Christine!

Posted 5 months ago

“Very pleased with service, very prompt delivery and excellent communication.”

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Posted 5 months ago

Thank you so much for your review, Richard! We're thrilled to hear you were pleased with our service and communication!

Posted 5 months ago

“Super quality and great delivery , will use again everytime”

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Posted 5 months ago

Thank you so much for your review, Ian! We're delighted to hear you're pleased with the quality and delivery!

Posted 5 months ago

“Excellent quality products. All the ones I bought were British made which is a bonus too. Had to return some items and the return and refund was smooth and efficient. I will use them again and recommend them highly.”

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Posted 5 months ago

Thank you for your wonderful review, Terence! We're thrilled to hear you appreciate the quality of the DNA British-made products. We're glad the return process was hassle-free for you. Looking forward to serving you again!

Posted 5 months ago

“really helpful”

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Posted 5 months ago

Thank you so much for your positive feedback! Thank you for choosing Mountain Dog!

Posted 5 months ago

“Prompt service and excellent product which I'd recommend to anyone.”

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Posted 5 months ago

Thank you for your fantastic review, P! We appreciate your recommendation!

Posted 5 months ago

“Great item as described, quick delivery!”

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Posted 5 months ago

Thank you so much Mark!

Posted 5 months ago

“Very easy process and kept updated.”

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Posted 5 months ago

Thank you for your kind words, Amanda! Thanks for choosing Mountain Dog!

Posted 5 months ago

“Good communication quick delivery given ordered on a weekend.”

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Posted 5 months ago

Thank you so much! Our team aim to give the best experience we can. Thank you for choosing Mountain Dog!

Posted 5 months ago

“Very happy with the dog lead for my dog”

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Posted 5 months ago

Thank you for your lovely review, Tracey! It's wonderful to hear you like the DNA lead so much!

Posted 5 months ago

“I've purchased a few harnesses and partner has purchased other things like running belts etc from mountain Dog over the years. Everything is great value for money and hard wearing. These ruffwear hiking harnesses are indestructible. I have 3 now that we can rortate and the oldest is 5 years old and was worn every day for about 3 and apart form a colour fade its indestructible! Service is always good Couldnt get her to pose properly, but here she is in her latest outfit”

Mountain Dog 5 star review on 23rd January 2025

Helpful Report

Posted 5 months ago

Thank you for your lovely review, Claire! We're so glad to hear that you're enjoying the Ruffwear harnesses and that they've stood the test of time. It’s great to know our products are providing you and your partner with the quality and durability you need. We appreciate your support and hope to keep you and your pup outfitted for many more adventures! P.S. We love the photos!

Posted 5 months ago

Mountain Dog is rated 4.9 based on 6,207 reviews