Mountain Dog Reviews

Name: Mountain Dog
Address: 17 Endeavour Park, Nelson Park West, Cramlington, Northumberland
Rating: 4.92

4.9 Rating 6,220 Reviews

99 %

of reviewers recommend Mountain Dog

4.9

Based on 6,220 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Mountain Dog:

Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.

Today we have now served well over 150,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.

We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kurgo, Kong, Non-stop dogwear, K9 Sport Sack, Rukka, ChuckIt!, Kong, EzyDog and many more.

These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.

Based in beautiful Northumberland our business sells on-line and at major dog events throughout the country such as Crufts.

Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do. We dont get it right all the time but this is always our objective.

Be assured we genuinely care, we are a small but experienced team and love to help.

Our Goal: Happy Customers with Delighted Dogs

Visit Website

Phone:

01670343010

Email:

bark@mountaindog.uk

Location:

17 Endeavour Park,
Nelson Park West,
Cramlington
Northumberland
NE23 1XA

Mountain Dog 5 star review on 15th July 2025

1971

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item as described. Arrived promptly. Excellent communication throughout. Great job 👏”

Helpful Report

Posted 10 months ago

Always lovely to hear Mary! Thank you so much for your kind review and for choosing Mountain Dog!

Posted 10 months ago

“The leads are a good quality.”

Helpful Report

Posted 10 months ago

Thank you so much for your review Margaret!

Posted 10 months ago

“Great website, I enjoyed researching and browsing all the products. Picked up a lead and collar that was on offer and really happy with them. Interested in a lot more products but out of stock in the sizes I required. This was due to last seasons colours or discontinued products but will keep my eye on other items and try and grab the sizes sooner when they are on offer again.”

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Posted 11 months ago

Thank you so much for your kind review Mark! We look forward to seeing you again online soon!

Posted 10 months ago

“I bought this type of lead for my husband for our dod as I prefere a slip lead as our lab is a big strong lad. He has only just had it a week or so but l loves the short length and the clip he said it feels very strong and sturdy !”

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Posted 11 months ago

Lovely to hear the DNA Accent Lead works so well for you! Thank you so much for your review and choosing Mountain Dog!

Posted 10 months ago

“Excellect experience, items came really quickly and items are brilliant thank you”

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Posted 11 months ago

Brilliant to hear Jay! Thank you so much for your review and for choosing Mountain Dog!

Posted 10 months ago

“I like purchasing things from Mountain Dog as service is so efficient and reliable. Goods are as described on the website. I also had to return an item and this was equally efficiently handled. I would recommend them.”

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Posted 11 months ago

So wonderful to hear Nicola! Thank you so much for your review and for choosing Mountain Dog!

Posted 10 months ago

“Great quality product. Fits really comfy for my dog.”

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Posted 11 months ago

So pleased to here the Comfort Walk Pro works so well for your dog Nick! Thank you so much for your review and for choosing Mountain Dog

Posted 11 months ago

“Great lead - great price”

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Posted 11 months ago

Lovely to hear Amanda. So pleased the DNA Grip Longline works so well for you!

Posted 11 months ago

“Always good quality products and arrived quickly”

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Posted 11 months ago

Always lovely to hear hear Mandy! Thank you so much for your review and for choosing Mountain Dog

Posted 11 months ago

“Great harness”

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Posted 11 months ago

Lovely to hear the Non-Stop Line Harness works so well for you! Thank you so much for your review and for choosing Mountain Dog!

Posted 11 months ago

“I ordered the DNA longline and I am so impressed with everything, from the product to delivery. The long line is very high quality and is great for my reactive german shepherd. The gripping material is great and haven’t had any issues with the lead slipping out of my hands or anything like this, and so far has withstood lots of force from him lunging or pulling occasionally. Very happy with my item and would definitely purchase from here again”

Helpful Report

Posted 11 months ago

So lovely to hear you're so pleased with the DNA Longline and that it works so well for you and your German shepherd! Thank you so much for your kind review and for choosing Mountain Dog!

Posted 11 months ago

“Really speedy delivery and purchase so far so good”

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Posted 11 months ago

Thank you so much Jason! Enjoy your new gear!

Posted 11 months ago

“Have used this company twice now. No problems at all”

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Posted 11 months ago

Wonderful to hear Jason! Thank you so much for your kind words and for choosing Mountain Dog!

Posted 11 months ago

“Great service and fast delivery. This has changed my dog Frankie and I’s life. He was born without his front paw so sometimes he has to miss out on bigger walks on the hills etc due to the terrain not being suitable for him but this weekend we climbed a hill and he got to join all the way to the top on my back ! Absolutely brilliant thank you!”

Mountain Dog 5 star review on 12th August 2024

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Posted 11 months ago

So lovely to hear the K9 Sports Sack has worked so well for you and Frankie! Thank you so much for sharing your lovely photos and your wonderful review

Posted 11 months ago

“Arrived quickly and both the collar and flamingo toy have been gratefully received by our Italian Spinone. Really good choice of collars.”

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Posted 11 months ago

“Excellent service and product”

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Posted 11 months ago

Wonderful Roy! Thank you so much for your review and for choosing Mountain Dog!

Posted 11 months ago

“Lovely harness, really well made”

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Posted 11 months ago

Lovely to hear you're so pleased with the Comfort Walk Air harness Helen! Thank you so much for your kind review

Posted 11 months ago

“Such a speedy service. Our purchase was here within a couple of days of ordering! Great quality and value for money.”

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Posted 11 months ago

Always wonderful to hear Kirstie! Thank you so much for your order and for choosing Mountain Dog

Posted 11 months ago

“This is always reliable online shop for quality dog accessories. The well made & designed dog collar fits beautifully & our lovable Labrador approves. Thank you 🙏😊”

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Posted 11 months ago

So wonderful to hear! It's a real pleasure to pass on your kind words to our hard working team! Thank you so much for your lovely review and for choosing Mountain Dog!

Posted 11 months ago

“Ordered 2 harnesses for huskies. Quick delivery, the harnesses are of really great quality strong and reliable. A bit smaller than we expected, XL for an adult husky suits better. Totally recommend the shop.”

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Posted 11 months ago

Lovely to hear you're so pleased with the Dog Copenhagen Harnesses and that they arrived quickly for you. Thank you so much for your review and for choosing Mountain Dog!

Posted 11 months ago

Mountain Dog is rated 4.9 based on 6,220 reviews