Mountain Dog Reviews

Name: Mountain Dog
Address: 17 Endeavour Park, Nelson Park West, Cramlington, Northumberland
Rating: 4.92

4.9 Rating 6,471 Reviews

99 %

of reviewers recommend Mountain Dog

4.9

Based on 6,471 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Mountain Dog:

Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.

Today we have now served well over 150,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.

We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kurgo, Kong, Non-stop dogwear, K9 Sport Sack, Rukka, ChuckIt!, Kong, EzyDog and many more.

These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.

Based in beautiful Northumberland our business sells on-line and at major dog events throughout the country such as Crufts.

Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do. We dont get it right all the time but this is always our objective.

Be assured we genuinely care, we are a small but experienced team and love to help.

Our Goal: Happy Customers with Delighted Dogs

Visit Website

Phone:

01670343010

Email:

bark@mountaindog.uk

Location:

17 Endeavour Park,
Nelson Park West,
Cramlington
Northumberland
NE23 1XA

Mountain Dog 5 star review on 8th February 2026

2094

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a new waterproof dog suit for my boy on Friday morning, paid the little extra for faster delivery and received the item the next day. In December too, when the post is notoriously slower. Well packed, and the product was cheaper than buying direct from the company too.”

Helpful Report

Posted 1 month ago

Thank you so much for your review Jenna

Posted 1 month ago

“The coat fits pefectly to my surprise and is excellent quality and very light in weight, used on two occasions in wet weather and keeps my dog dry it is well worth the cost having tried other waterproof coats in the past. Fast delivery and good service overall and Royal Mail was the courier therefore regular notifications.”

Helpful Report

Posted 1 month ago

Great to hear Craig - Thank you so much

Posted 1 month ago

“By far the best multi colour light my Miniature Schnauzer has had..you can see him coming for miles..well you know what I mean!.. as my dog is black..I also need to see him in the dark.. quite a few people ask about the light..always happy to give them info if nog a demo..”

Mountain Dog 5 star review on 18th December 2025

Helpful Report

Posted 1 month ago

Thank you so much for your lovely review and photos Julie

Posted 1 month ago

“great service, items sent super quick, thanks”

Helpful Report

Posted 1 month ago

Thank you so much Camilla

Posted 1 month ago

“Great products and great service!”

Helpful Report

Posted 1 month ago

Wonderful! Thank you Alasdair

Posted 1 month ago

“I bought a pair of boots for my neighbour whose dog had sore paws and they were just the job! I have ordered many of these boots before I lost my own dog and found them to be of a good quality and well made. Fantastic company to order from with a fast delivery and a great service.”

Helpful Report

Posted 1 month ago

Thank you so much Janet

Posted 1 month ago

“Brilliant service. Delivered very quickly. Good competitive price for a top named collar. Couldn’t fault Mountain dog.”

Helpful Report

Posted 1 month ago

Wonderful! Thank you so much

Posted 1 month ago

“Absolutely outstanding bit of kit, so lightweight yet extremely grippy and strong 💪. We have a few Mountain Dog long leads but this is the best one yet for my staffy. Love the design, will be buying more!”

Helpful Report

Posted 2 months ago

Thank you so much Lucy

Posted 1 month ago

“Lovely coat really pleased and a great fit and price”

Helpful Report

Posted 2 months ago

So lovely to hear - Thank you so much Kim

Posted 1 month ago

“Very good lead....doesn't tangle(much)..sturdy clip....doesn't slip through your hand and burn....will definitely buy another if this wears out”

Helpful Report

Posted 2 months ago

“A very clear and accessible website with plenty of details about the product. It arrived very quickly and carefully packaged. I'm so glad Mountain Dog used Royal Mail and not the bargain basement carriers.”

Helpful Report

Posted 2 months ago

“Provider of quality products, I always choose Mountain Dog to supply harnesses for my dog, they are price competitive and provide a reliable service.”

Helpful Report

Posted 2 months ago

Thank you so much Janice

Posted 1 month ago

“Fantastic service as always from mountain dog and always the best prices. Great quality non stop dog wear coats , 2 dry spinone and 1 dry working cocker.”

Helpful Report

Posted 2 months ago

Wonderful - Thank you so much Elizabeth

Posted 1 month ago

“DNA - Road Trip Shock Seatbelt Tether was easy to find and order via the web portal. Communication with regards to order and delivery very good. Quick delivery via the Post Office. A very good product for helping to keep your four legged friend secure in your vehicle.”

Helpful Report

Posted 2 months ago

Thank you so much for your kind review

Posted 1 month ago

“What an amazing product. Very well made and i like that they have not made the rear elastic [for the legs] too tight, as previous ones have rubbed on my dogs legs and caused irritations. I will be buying from them again.”

Helpful Report

Posted 2 months ago

Great to hear you're so pleased with the Fjord Jacket Trevor - Thank you

Posted 1 month ago

“I have not used this site before. The item i purchased was dispatched promptly and communication was good. I will certainly consider using Mountain Dog again.”

Helpful Report

Posted 2 months ago

Always lovely to hear - Thank you so much Sarah

Posted 1 month ago

“Firstly love that this is designed & manufactured in Britain!! Secondly, beautifully made, strong & definitely up to the job. Easy to fit, easy to adjust length. Both items are all round high quality products. Would recommend to anyone!”

Helpful Report

Posted 2 months ago

Lovely to hear you're so pleased with the DNA range Rebecca - Thank you so much

Posted 2 months ago

“Great dog coat and jumper at exceptionally good value for money, have already re-ordered other products”

Helpful Report

Posted 2 months ago

Thank you so much for your review Janice

Posted 2 months ago

“It looks extremely serviceable and is hopefully a good fit. I haven't tried it on my dog yet, because it is a Christmas present.”

Helpful Report

Posted 2 months ago

Thank you so much for supporting our small business

Posted 2 months ago

“Excellent dog coat at a great Black Friday price”

Helpful Report

Posted 2 months ago

Thank you so much Keith

Posted 2 months ago

Mountain Dog is rated 4.9 based on 6,471 reviews