Mountain Dog Reviews

Name: Mountain Dog
Address: 17 Endeavour Park, Nelson Park West, Cramlington, Northumberland
Rating: 4.92

4.9 Rating 6,363 Reviews

99 %

of reviewers recommend Mountain Dog

4.9

Based on 6,363 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Mountain Dog:

Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.

Today we have now served well over 150,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.

We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kurgo, Kong, Non-stop dogwear, K9 Sport Sack, Rukka, ChuckIt!, Kong, EzyDog and many more.

These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.

Based in beautiful Northumberland our business sells on-line and at major dog events throughout the country such as Crufts.

Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do. We dont get it right all the time but this is always our objective.

Be assured we genuinely care, we are a small but experienced team and love to help.

Our Goal: Happy Customers with Delighted Dogs

Visit Website

Phone:

01670343010

Email:

bark@mountaindog.uk

Location:

17 Endeavour Park,
Nelson Park West,
Cramlington
Northumberland
NE23 1XA

Mountain Dog 5 star review on 5th November 2025

2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received delivery of a lovely new lead for Bo . and at a great price.This lead is shorter and the hand strap is much more gentle on my hands. Sometime he pulls on the lead which does not help arthritic hands & fingers. I am very pleased with the new lead and it's a good length. Delivery was very quick.”

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Posted 1 month ago

Lovely to hear you're so pleased with the DNA lead Wendy - thank you so much

Posted 3 weeks ago

“Super happy with our recent purchase. Shipping was insanely quick and, as it was a dog coat, I loved the option of being able to return for a new size if needed!”

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Posted 1 month ago

Thank you so much Shannon!

Posted 3 weeks ago

“Easy company to deal with, good quality products”

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Posted 1 month ago

Thank you so much Leslie - Enjoy your new gear!

Posted 3 weeks ago

“Placed my order and received the item in the time scale promised. No issues.”

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Posted 1 month ago

Always lovely to hear Gill - Thank you so much

Posted 3 weeks ago

“Brilliant service, ordered on Friday night, arrived Sunday afternoon 😁 Very well made product.”

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Posted 1 month ago

Brilliant to hear - Thank you so much Glad!

Posted 3 weeks ago

“Gr8 service order came quickly & was informed thru out the whole process”

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Posted 1 month ago

Always great to hear - thank you so much Jackie!

Posted 3 weeks ago

“Purchased 2 jackets for my Goldendoodles and am extremely impressed with the quality and would highly recommend purchasing your dog needs from here.”

Mountain Dog 5 star review on 8th October 2025

Helpful Report

Posted 1 month ago

Lovely to hear you're so pleased with the Fjord Jackets - Thank you so much for sharing your lovely photo too!

Posted 3 weeks ago

“Great experience ordering online. Product received by mail quickly and efficiently. Very happy with the service and would recommend.”

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Posted 1 month ago

Always wonderful to hear - Thank you so much

Posted 1 month ago

“Ordering the coat was very easy to understand with measurements the arrival of the coat was exactly was on time and I was very pleased”

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Posted 1 month ago

Lovely to hear you're so pleased with the Fjord Jacket and our service - Thank you

Posted 1 month ago

“Purchased some treats, as well as an extreme kong and bone from Mountain Dog and really impressed with the service. Items are great, they arrived quickly and our dogs love them! Highly recommend Mountain Dog.”

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Posted 1 month ago

Thank you so much for your lovely review Kari!

Posted 1 month ago

“Great leads and good calue”

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Posted 1 month ago

Thank you so much Lisa!

Posted 1 month ago

“Amazing selection of good quality and mountain ready dog equipment. Nice site that is easy to use and the order process was straightforward. Delivery was very quick. Thanks very much. Will definitely be back to purchase more items 😁”

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Posted 1 month ago

Thank you so much for your lovely words!

Posted 1 month ago

“Arrived quickly, waterproof jacket fits brilliantly and lead is great will return when other items needed.”

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Posted 1 month ago

Lovely to hear you're so pleased with your new gear - Thank you so much!

Posted 1 month ago

“Very quick delivery 😄 A fantastic coat it as been put too the test both our dogs came home totally dry would definitely recommend”

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Posted 1 month ago

Lovely to hear the Fjord coat is working so well for your dogs Dawn - Thank you so much!

Posted 1 month ago

“Graet service from a small business selling a good range of quality products”

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Posted 1 month ago

Wonderful Geoff - Thank you so much!

Posted 1 month ago

“I don't normally write reviews but dealing with Mountain Dog is so easy and uncomplicated! Superb quality dog clothing and accessories. And with very fast delivery there isn't any need to look elsewhere. Thank you.”

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Posted 1 month ago

Thank you so much for your lovely review!

Posted 1 month ago

“Order arrived quickly and the coats are a good fit”

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Posted 1 month ago

Great to hear Feicity - thank you so much!

Posted 1 month ago

“Really pleased with the quality of my Fjord waterproof coat for my German Shorthaired Pointer. Probably the best waterproof coat for a GSP on the market.”

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Posted 1 month ago

Wonderful to hear David!

Posted 1 month ago

“First time ordering from mountain dog and I wasn't disappointed,I ordered a non slip two point lead and it's better than described perfect for my head strong spaniel,came very quickly wouldn't hesitate to order from this company again.”

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Posted 1 month ago

Wonderful to hear - Thank you so much for your lovely review!

Posted 1 month ago

“Mountain Dog are an excellent retailer. I usually prefer to order directly from the manufacturer of goods but the exception is MD due to their quick delivery and consistently excellent customer service. I have previously had their advice figuring out the fit of a harness and even spoken on the phone with a team member who was very helpful. My returns have only ever been due to the fit not being correct and have been processed quickly and without issue. I think it's great that they allow you to try the harnesses at home - despite my best efforts I can never quite attach them to the packaging the same pristine way, so I'm sure it's extra time and work for them to have this policy and get items to be shelf-ready again. The fact they allow this shows how much they care about owners being entirely satisfied and dogs being comfortable. You can tell that they're passionate about what they do. I recommend them highly.”

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Posted 1 month ago

Thank you so much for your wonder review Keilidh - Thank you for supporting our small business

Posted 1 month ago

Mountain Dog is rated 4.9 based on 6,363 reviews