Love Brewing Limited Reviews

4.9 Rating 3,468 Reviews
97 %
of reviewers recommend Love Brewing Limited
4.9
Based on 3,468 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Love Brewing Limited Reviews

About Love Brewing Limited:

Whether you are making, wine, beer, cider, or spirits & liqueurs, we have everything you need to get the best possible results. From our top-rated Wineworks, Beerworks and Ciderworks Kits, to the full range of Still Spirits flavourings, yeasts and equipment, we have the right kits and equipment for you, whatever your interest and experience.

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Love Brewing Limited 1 star review on 16th March 2021
Mark
Love Brewing Limited 5 star review on 24th December 2020
David H
Love Brewing Limited 5 star review on 20th December 2020
David H
Love Brewing Limited 5 star review on 19th December 2020
Andrew K
Love Brewing Limited 5 star review on 19th December 2020
Andrew K
Love Brewing Limited 5 star review on 19th December 2020
Neil R
Love Brewing Limited 5 star review on 18th November 2020
Kier F
6
Anonymous
Anonymous  // 01/01/2019
My order was sent wrong and as you can only contact in email there is no way to chase this, no one seems to want to reply to email either
Helpful Report
Posted 7 months ago
Hello, We're sorry for your frustration and any delay in responding to your query. The business was being relocated when you made your purchase and our customer response times were slower that we would like due to the huge volume. We can see that you were initially sent an incorrect item, and that we did respond, send the correct item at no additional cost to you along with the tracking details, and as a courtesy suggested you can also keep the incorrect item at no cost to you. If there's anything else we can help with, please do email us again via the website. Best wishes, Love Brewing.
Posted 3 months ago
Delivery was good, but I sent three emails wanting to return an item and I didn't get a single reply.
Helpful Report
Posted 2 years ago
Hi Graham Sorry to hear this, what email address have you sent the request to? I have searched our Customer service database for the Name of Graham but I cant see anything over the last month that is anything to do with returns. Can you supply the order number and what you would like to return and we can get this sorted asap for you
Posted 2 years ago
Online p&p are horrendous!! Brew2Bottle are half the price shipping and cheaper for same beer kits!!! Sort it out LoveBrewing. £7.95 delivery for a kit takes the p***. They offer £3.95 standard or 5.95 next day.. still cheaper than your standard £8 They got my order this time around.
Helpful Report
Posted 2 years ago
Hi Thanks for the information regarding on how other home brew shops ship and the prices of the Kits. We do not make any money on our shipments, £3.95 is the same as what you have quoted and £5.95 is a very cheap loss making price that I am afraid we couldn't lower to. Regarding the beer prices, whilst most competitors like to slash prices, we like to feel that our prices are reflective of the market and that we offer the best variety and home brew knowledge. Very sorry you are disappointed in the prices of the P&P and the cost of some of the kits.
Posted 2 years ago
Order was incomplete missing 2 items. I sent an email to report the shortage and have not received any response. Still waiting for either the 2 items or a refund.
Helpful Report
Posted 3 years ago
In my last transaction with you, I had great trouble with you getting my post code correct. I have twice been in contact with you to inform you that my PC is DL85PD and not M130 AE and yet I have just been on your website and you still have my PC as M130AE how on earth and why you have managed to give me a manchester PC when I live in north yorks only you will know. MY POST CODE IS DL85PD
Helpful Report
Posted 3 years ago
I was happy with my first few orders but I've got to say that I've had trouble with the last order. No yeast in two Belgian beer kits. LB did send me one packet in the past but it was British ale yeast so not suitable. Contacted again. Sent correct yeast but it was by now a week late and my beer was sitting waiting. As I feared, the end result is not good and has a twang to it. LB said they had no idea my beer has a special yeast. I thought they were supposed to be experts? Poor service all round. Also, for the same order I was phoned to say one of my cans was dented. I accepted only to discover that the other four cans were also dented. LB not apologetic and blamed the courier. I can't recommend them. Better service from Love 2 Brew.
Helpful Report
Posted 3 years ago
Brought the Premium pack Malbec But it was delivered without all ingredients?? No yeast , finnings
Helpful Report
Posted 3 years ago
We were in when DPD knocked, unfortunately they knocked next door (by their own photographic evidence), we had to collect the parcel from a local drop-off point a couple of days later
Helpful Report
Posted 3 years ago
I paid for some King Keg cap seals and was sent the wrong seals. I was told I would get them by first class post but it took a week. Probably the mail but it was annoying and not what you expect from a company specialising in mail order.
Helpful Report
Posted 3 years ago
Would liked to have rated excellent, but like so many other outfits these days, they love to push you to their Facebook only to ignore you when you actually use it. For fairness it's also possible to ignore customers on Twitter. It's hardly like you can lose the message is it ?
Helpful Report
Posted 3 years ago
Keg leaked patio got most of the beer which was very nice shame David
Helpful Report
Posted 3 years ago
The delivery of equipment did not contain as advertised and ordered, thermometer or hydrometer, I have had to order these items frpm a different source
Helpful Report
Posted 4 years ago
Hi Noel, Sorry for the delay in responding to your review. This very much sounds like a packing error (probably not helped by current working conditions due to the COVID-19 pandemic). We are always happy to replace missing items if you let us know, but I can't see any record of this on our system. Please drop me an email directly (ian@lovebrewing.co.uk) and I will be more than happy to organise something for you to offset the cost of you having replaced these items yourself. Stay well, Ian
Posted 3 years ago
hi brought a mini buon vino around three weeks ago , did some wine with it that went ok but second time of using on beer absolute rubbish used pre filter pads but beer leaked everywhere even normal water was pouring out the machine was used as directed on your video very disappointed
Helpful Report
Posted 4 years ago
Hi Alan, Sorry for the delay in responding to your review. We would never expect a customer to suffer issues with a product without doing our best to remedy the situation and would always encourage customers to get in touch when they face such issues. I can't see any record of this on our support system, but I would like to resolve this for you all the same. I will email you directly to discuss. Thanks for your review, Ian
Posted 3 years ago
Incredibly fast delivery and first rate customer service
Helpful Report
Posted 4 years ago
Hi Scott, Thanks for your feedback, and sorry for the delay in following up. If you have any direct feedback as to how we could make your experience better, please let us know directly by emailing info@lovebrewing.co.uk. Stay well, Ian
Posted 3 years ago
I have given the review a poor rating not because of any issues with love brewing they have always been helpful with good stock and fair pricing, the problem lies with DPD their chosen delivery service who have twice now lost the packages somewhere in their delivery system. The last order an email was sent to say it was on its way and then no further contact was made, the DPD website proved inafective in any way they eventual said it was lost and love brewing refunded my payment. I have since moved to a competitor because of this.
Helpful Report
Posted 4 years ago
Love Brewing Limited is rated 4.9 based on 3,468 reviews