Jupiter Blue Ltd Reviews

Name: Jupiter Blue Ltd
Address: Tockwith, North Yorkshire, Tockwith, North Yorkshire
Rating: 4.86

4.9 Rating 2,104 Reviews

98 %

of reviewers recommend Jupiter Blue Ltd

4.9

Based on 2,104 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01937325325

Email:

enquiries@jupiterblue.co.uk

Location:

Tockwith, North Yorkshire,
Tockwith
North Yorkshire
YO26 7QF

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Jupiter Blue Ltd 5 star review on 4th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've bought lots of hatches from these guys always have great prices and speedy delivery. Paul Ambient Engineering.”

Helpful Report

Posted 2 years ago

Thank you so much for your five star rating Paul. We appreciate you being a loyal customer and are thrilled to hear that you've had repeated good experiences with your orders.

Posted 2 years ago

“I took on a large loft job which involved raising the loft floor, boarding, closing down a old loft hatch and making a frame in a new place for a new hatch, plastering etc etc. Then I measured up and ordered the with window jupiter blue loft hatch and prayed. Can I just say what a fantastic item it is. The precision is excellent and we can feel the difference with warmth already. The heat loss up the old wood frame and poor insulation must have been incredible. Can I just advise anyone ordering to knock the 5mm off like they suggest. If you pre make a square frame and you order dead size but then it turns out one of your corners of your frame is not exactly 90 degrees you will have issues with the lid catching that corner. I ordered dead size and had that issue but was able to adjust the corner to 90 degrees. If I'd knocked the 5mm off it wouldn't have been a issue. The outer frame needs fractional free play. Brilliant product which I would highly recommend to anyone.”

Helpful Report

Posted 2 years ago

Thank you, Steve, for your 5-star rating of Jupiter Blue Ltd! We are so glad to hear that you had such a positive experience with our product. Your kind words are much appreciated. We hope you enjoy the benefits of your loft hatch for many years to come! Regards Martin

Posted 2 years ago

“Jupiter made me a made-to-measure loft hatch - it fitted perfectly. I followed their very clear measuring instructions and it fitted like a glove. It's made a huge difference in putting a proper seal between the cold loft and the rest of the house so much better than my old non-insulated one. Very reasonable price. This is the second hatch I have bought from Jupiter having been so impressed with the first one. Great product for the price.”

Helpful Report

Posted 2 years ago

Thanks, Paul, for your 5-star rating. We are over the moon that you have been so pleased with your first loft hatch that you chose to buy another! We appreciate you taking the time to provide us with such positive feedback. Thank you for being a loyal and valued customer! Regards Martin

Posted 2 years ago

“The quality is good , made to measure accuracy is spot on , I have purchased several loft hatches and will come back when I need to fit another.”

Helpful Report

Posted 2 years ago

Thank you for your kind words Robert. We're delighted to hear that you are happy with the accuracy of your made to measure loft hatch. Thank you for ordering with Jupiter Blue.

Posted 2 years ago

“I purchased a made-to-measure fire-proof loft hatch. It arrived early & came extremely well packaged. The item is well made & easy to fit with fixings & opening pole included, other companies see these items as extras & charge for them. I am very happy with my purchase & should I ever be in the market for another loft hatch I will know where to go.”

Helpful Report

Posted 2 years ago

Thank you, Steven, for your 5 star rating! We're glad to hear that you are satisfied with your new made-to-measure loft hatch. Thank you for pointing out the additional value we offer by incuding items other people charge for. We really appreciate your feedback. Regards Martin

Posted 2 years ago

“Very good product, very easy to fit, looks brilliant.”

Helpful Report

Posted 2 years ago

Thank you so much Steven for giving us a 5 star rating! We are thrilled to hear that you are pleased with your new loft hatch - it is great to hear that it was both very easy to fit and looks brilliant. We appreciate your kind words.

Posted 2 years ago

“Great customer service and quick delivery. Product description was exactly what I was looking for.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star review, William! We are thrilled that you found our customer service and delivery to be great and that our product perfectly matched what you were looking for. We appreciate your order and hope we can be of service to you in the future.

Posted 2 years ago

“Very good product. I would recommend. The locking arm within the insulation needs looking at as a design floor in my opinion.”

Helpful Report

Posted 2 years ago

Thank you for your review Jamie, we appreciate your feedback. If you get time please can you email a photo of the locking arm for us to review. You can do this by replying to your order confirmation email. Thank you Martin

Posted 2 years ago

“Was good service and speedy delivery”

Helpful Report

Posted 2 years ago

Thank you so much, Chris, for giving Jupiter Blue Ltd a 5 star rating! It's greatly appreciated. We are so glad you enjoyed your experience with us, from the good service to the speedy delivery. Thank you for being a valued customer!

Posted 2 years ago

“Very pleased with this purchase. Bought a custom fit model. The hatch was made ahead of the estimated time and arrived with the exact dimensions specified. Installation was very easy and looks very smart (excuse the bad paint job in the photo). The best thing is that the air-tight seal and insulation on the hatch is top notch. The old wooden ply hatch, that I replaced with this, was obviously acting as a thermal bridge creating a draft up from the hall. With this new hatch that's all gone. Upstairs is at least 2-3 C warmer. Can't be happier. Would highly recommend.”

Jupiter Blue Ltd 5 star review on 9th November 2023

Helpful Report

Posted 2 years ago

Thank you for giving us a 5-star rating, Terence! We are thrilled to know that your custom-made loft hatch fits perfectly and that the installation process was smooth. It's even better to hear that your upstairs area is now 2-3 degrees warmer. No need to worry about the paint job. From personal experience, when it comes to DIY one job tends to lead to another. Regards Martin

Posted 2 years ago

“Very good quality product - fitted like a glove and was delivered well within the estimated time.”

Helpful Report

Posted 2 years ago

Thank you Mark for your kind words and for your 5 star rating of Jupiter Blue Ltd. We vappreciate your feedback that your new loft hatch is of good quality and was delivered quickly. Thank you for choosing Jupiter Blue.

Posted 2 years ago

“Great service fitted first time”

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Posted 2 years ago

Thank you so much, Steve, for your 5 star rating of Jupiter Blue Ltd! We are so pleased to hear that you found our service great and that your new loft hatch was easy to fit. Your positive feedback means a lot to us!

Posted 2 years ago

“Great service. Great product.”

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Posted 2 years ago

Thank you so much Andrew for rating Jupiter Blue Ltd with 5 stars! We are so happy to hear that you had great service and great products from us. Thank you for being a valued customer!

Posted 2 years ago

“My product came damaged due to the career service. got in touch with the company and they sent me a replacement.very quick very satisfied with the product and the service I was given.highly recommend this company”

Helpful Report

Posted 2 years ago

Thank you so much for the 5-star rating, Anthony! We appreciate your feedback of our customers. We're glad that we were able to quickly resolve the issue of your product arriving damaged and that you were ultimately satisfied with both the product and our service. We appreciate your kind words!

Posted 2 years ago

“Measured opening as advised on website. The quality of product is first class. Extremely simple to install and looks great. Would highly recommend.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of Jupiter Blue Ltd! We really appreciate your kind words about the loft hatch we made for your property. It's great to hear that you found it simple to install, of first class quality, and looks great. With the temperatures dropping, we hope you're enjoying the benefits of the extra insulation and draught seals. Regards Martin

Posted 2 years ago

“Good batch ,easy to fit.”

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Posted 2 years ago

Thank you so much, David, for giving Jupiter Blue Ltd a 5-star rating! We appreciate your feedback and hope to serve you in the future.

Posted 2 years ago

“Really good customer service (which appears to be lacking in today's world). 10/10 Good value product and true to size. Particularly like the flexi strips where the loft hatch frame is fixed (although I used shims) 10/10 This company will be my go to business for future loft hatches. Alex, Trade”

Helpful Report

Posted 2 years ago

Thank you Alexander, it's very kind of you to taske the time to share your view. Thank you for your product feedback, we look forward to helping you with any future loft hatch requirements.

Posted 2 years ago

“Excellent telephone support matched by staff when collecting made to measure loft hatch.”

Helpful Report

Posted 2 years ago

Thank you Wayne for your 5 star rating of Jupiter Blue Ltd! We are thrilled to hear about your positive experience with our telephone support and staff when collecting your made to measure loft hatch. We appreciate your loyalty and are glad that we could help you by making a loft hatch to suit your property.

Posted 2 years ago

“Everything was like should be. I phoned before to place an order I've got all the answers to my questions. Excellent team.…… A++++++”

Jupiter Blue Ltd 5 star review on 30th October 2023

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Posted 2 years ago

Thank you Adrian, we developed our made to measure loft hatches to cater for people like you. It's great to see the finished item in situ. Thank you for sharing. Regards Martin

Posted 2 years ago

“Excellent customer service, easy order process and delivery.”

Helpful Report

Posted 2 years ago

Thank you so much, David, for your 5-star rating of Jupiter Blue Ltd. We are extremely grateful for your kind words, especially regarding your views of the customer service, ease of ordering and the fast delivery you experienced. Your support is much appreciated!

Posted 2 years ago

Jupiter Blue Ltd is rated 4.9 based on 2,104 reviews