JACK1T Reviews

Name: JACK1T
Address: 4th Floor 4 Tabernacle Street, London, Cheltenham
Rating: 4.56

4.6 Rating 1,426 Reviews

89 %

of reviewers recommend JACK1T

4.6

Based on 1,426 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

JACK1T 5 star review on 27th December 2025

Anonymous

JACK1T 5 star review on 26th February 2024

SALVATORE RAIA

JACK1T 5 star review on 19th December 2023

Gina Eppolito

Juan Agullo Amoros

127

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really pleased with the coat, feels and looks great”

Helpful Report

Posted 3 years ago

Hello Alyn, Thank you for spending time to leave us a review. It is fantastic that you are pleased with your coat and you feel great wearing it, this is what we hope for! Please reach out to clientservices@jackitco.com to let us know how we could have provided that 5-star experience for you. Kind regards, JACK1T

Posted 3 years ago

“Coat is a new favourite! I was worried from ordering from jack1t again as I ordered a coat previous that was a bit of a catfish it was terrible. But this one has given my confidence back and will be keeping an eye out in the future x”

Helpful Report

Posted 3 years ago

Hello Robbie, Thank you for taking the time to leave us a detailed review. We are sorry to hear your first purchase with us wasn't an amazing experience, but that you have now found the perfect jacket with us! Please get in touch with us through clientservices@jackitco.com if there is anything else we can help you with. Kind regards, JACK1T

Posted 3 years ago

“Great quality, love the Jacket. Unfortunately had to return the last one due to it being a little bulkier than it looked on the website. The return process is really good and works well so happy.”

Helpful Report

Posted 3 years ago

Hi Darren, Thank you for your feedback. Amazing to hear you are happy with our quality. I'm sorry you had to return your item however, I'm glad you found the return process easy to use. If there is anything we can help you with in the future, please contact us at clientservices@jackitco.com. Kind regards, JACK1T

Posted 3 years ago

“Easy to use website, delivered free in two days and easy free returns service (my jacket was too small, so ordered a bigger one)”

Helpful Report

Posted 3 years ago

Hello David, Thank you for taking the time to share your feedback with us. Amazing to hear that your order arrived quickly. If there is anything else we can help you with, please contact us at clientservices@jackitco.com. Kind regards, JACK1T

Posted 3 years ago

“Deberia existir la opción de cambiar las tallas sin necesidad de devolver y tene que realizar un nuevo pedido.”

Helpful Report

Posted 3 years ago

Hello Customer, Thank you for taking the time to leave us a review. We appreciate your feedback. If there is anything we can help you with, please contact us at clientservices@jackitco.com. Kind regards, JACK1T

Posted 3 years ago

“Great ítem! But… Customer service by mail does not exist. Sent 3 emails without answer :( I could contact thanks to IG CM, who help me.”

Helpful Report

Posted 3 years ago

Hello Javier, Thank you so much for taking the time to share your feedback. We're so sorry to hear that we did not exceed your expectations on this occasion. We have sent you private message to help with any unresolved issues. You can also send an email to clientservices@jackitco.com if you would like to contact us directly. Kind regards, JACK1T

Posted 3 years ago

“very fast delivery”

Helpful Report

Posted 3 years ago

Hello Akim, Thank you for taking the time to leave us a review. We're glad to hear that your order arrived quickly. If there is anything we can help you with, please contact us at clientservices@jackitco.com. Kind regards, JACK1T

Posted 3 years ago

“This is my first purchase at Jack1t and so far I do not have any complaints. In my opinion it is not that important, but the delivery of my product was quick.”

Helpful Report

Posted 3 years ago

Hello Gedeon, Thank you for taking the time to leave us a review. We're glad to hear that your order arrived quickly. If there's anything we can help you with, please email clientservices@jackitco.com. Kind Regards, JACK1T

Posted 3 years ago

“The jacket was not as described as there should have been 4 press studs on the hood when they were only 3 and also the jacket was very small size fitting.”

Helpful Report

Posted 3 years ago

Hello Cusotmer, Thank you so much for taking the time to share your feedback. We're so sorry to hear that we did not exceed your expectations on this occasion. We have sent you private message to help with any unresolved issues. You can also send an email to clientservices@jackitco.com if you would like to contact us directly. Kind regards, JACK1T

Posted 3 years ago

“costumsservice applys well and its easy to return.”

Helpful Report

Posted 3 years ago

Hello Ykme, Thank you so much for your amazing feedback. It means a lot to us that you had a positive experience. If there is anything we can help you with, please contact us at clientservices@jackitco.com. Kind regards, JACK1T

Posted 3 years ago

“Great product!! It is to be improved only for post-purchase messages and for return”

Helpful Report

Posted 3 years ago

Hello Andrea, Thank you for taking the time to leave us a review. We appreciate your feedback. If there is anything we can help you with, please contact us at clientservices@jackitco.com. Kind regards, JACK1T

Posted 3 years ago

“Great build quality, well-thought cuts, high-quality materials, fast delivery. The only downturn for me is the bold labelling/advertising on the jackets, big and small "Jack1t"-labels virtually everywhere, often in bold contrasting colours. But certainly, this might be a matter of personal taste. My suggestion to the masterminds behind Jack1t would be to offer also a line that is a bit scaled back and more decent in this regard ;-).”

Helpful Report

Posted 3 years ago

Hello Axel, Thank you for taking the time to leave us a review. We appreciate your feedback. Amazing to hear that you are happy with our quality and that your order arrived quickly. If there is anything we can help you with in the future, please contact us at clientservices@jackitco.com. Kind regards, JACK1T

Posted 3 years ago

“Hello, unfortunately I only received one of the two news items ordered and paid for. Please see what happened ... Thank you”

Helpful Report

Posted 3 years ago

“Great jacket, very good quality. Only flaw is the poliester fur trimm. Real fur woould be much nicier and natural.”

Helpful Report

Posted 3 years ago

Hello Customer, Thank you for sharing your feedback with us. We really appreciate it. If you need anything in future, please don’t hesitate to contact our client services team at clientservices@jackitco.com. Kind regards, JACK1T

Posted 3 years ago

“The jacket is so nice very warm and stylish. I don’t need to wearing too much clothes , just only one T shirts with jacket but make my body sweat. But if brand have the colour in white or polar white I think more nice and more colours for choice . Never try never know.”

Helpful Report

Posted 3 years ago

“I already bought 3 jackets of this brand, I like the style, the quality, really warm, cosy and greatly cut!! The customer service is a bit slow, that's why the 4 stars, but the product is highly recommendable. My favorite jackets!!”

Helpful Report

Posted 3 years ago

“piumino molto bello ma non comprato per me, lo prenderei”

Helpful Report

Posted 3 years ago

Hello Kledi, Thank you for taking the time to leave us a review. We appreciate your feedback. Kind regard, JACK1T

Posted 3 years ago

“Really pleased with the jackets except 2 of the jackets don’t have any toggles for the zips and one of them does, can you forward us some on please. On pictures on website they all have the long Jack1T toggles to pull open zippers., and we have 2 of the same style the bomber one with and one without.Thankyou Kirsty peters”

Helpful Report

Posted 3 years ago

Hello Kirsty, We're sorry to hear that we did not exceed your expectations on this occasion. It appears that this matter has currently been solved as I can see you have been in contact with our Client Services Team, however if you need anything else please send an email to clientservices@jackitco.com. Kind regards, JACK1T

Posted 3 years ago

“molto bello e caldo peccato fatto in cina”

Helpful Report

Posted 3 years ago

Hello Isabella, Thank you for your valued feedback, we greatly appreciate it. If you need anything in future, please don’t hesitate to contact our client services team at clientservices@jackitco.com. Kind regards, JACK1T

Posted 3 years ago

“Belle et Chaude”

Helpful Report

Posted 3 years ago

Hello Customer, Thank you for the review, it is really important to us. We love to hear that you are impressed with your JACK1T. For any further assistance, email: clientservices@jackitco.com. Kind regards, JACK1T

Posted 3 years ago

JACK1T is rated 4.6 based on 1,426 reviews