Ironmongery World Reviews

Name: Ironmongery World
Address: Unit 4b, Black Dyke Mills, Queensbury, Bradford, United Kingdom
Rating: 4.15

4.2 Rating 1,223 Reviews

78 %

of reviewers recommend Ironmongery World

4.2

Based on 1,223 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Ironmongery World:

IronmongeryWorld.com features a range of special offers and deals across the whole architectural ironmongery & hardware range.

Ironmongery World is a leading manufacturer and major distributor of hand forged, heavy duty ironmongery products and the preferred choice of DIY professionals. We specialise in high performance products, from a wide selection of antique coat hooks, locks and shelf brackets to a vast array of hinges, latches and door handles.

We have been a dependable source for quality hardware products nationwide that are manufactured by ourselves, whether you are a tradesman or a homeowner, we will have the right fittings for you.

Visit Website

Phone:

01274033334

Email:

showroom@ironmongeryworld.com

Location:

Unit 4b, Black Dyke Mills,
Queensbury,
Bradford
United Kingdom
BD13 1QA

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Ironmongery World 5 star review on 6th April 2025

Chris Hughson

Ironmongery World 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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“Delivery was atrocious 1st attempt, items loaded and out for delivery. Delivery did not happen 2nd attempt, items loaded and out for delivery. Delivery did not happen. Contacted supplier, left message on answering machine. Zero response 3rd attempt. Delivery loaded and out for delivery. Items delivered 3rd time lucky………. A very bad service, which is a shame because the products are good”

Helpful Report

Dear Mr Mcknight, apologies for the poor service that you have experienced. We usually have a fast service from the courier company that we have allocated. Please dont stop this negative experience, from allowing you to reorder again. Thanks.

“Great service start to finish”

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Thank you.

“Lovely quality and design.”

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Thank you.

“Well made, but not 'Antique Iron' finish. Should have been made clear that 'Comes with fixing screws' means 2 (TWO) thin 1" screws per bracket.”

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Dear Mr Boronat, Apologies for the lack of screws finishing, I will have some new ones despatched today, for the cast iron product you have ordered.

“As described and arrived on time.”

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Thank you.

“Excellent quality and looks great. Just what we were looking for. Good price and speedy delivery too.”

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Thank you.

“Very happy with my item and prompt service Kind regards”

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Thank you!

“Excellent 12" brackets to support my new (heavy!) window boxes. Very well made, decorative, and just what I wanted. Will certainly use this firm again”

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Good to know that. Thank you for the kind words.

“I love my new hook. Just as described and very prompt delivery.”

Helpful Report

Thank you very much for the appreciation.

“Scam watch out, only partly sent the delivery, contacted various times and heard nothing back. Everytime I ring them again they have nothing on file no previous information and the process starts again. Avoid at all costs”

Helpful Report

Hi, Sorry for such experience. We aim at resolving customers issues at the same day and if there is any lead time required on a particular item, we give a relevant time frame to our customers. One of customer service advisors will give you a call back shortly to discuss this issue with you. Many thanks

“Beautiful doorknobs, very pleased with my purchase.”

Helpful Report

Thank you.

“Paid for next day delivery. A week on still not received one of the two items. No update on why this is despite me reaching out to them.”

Helpful Report

Mr Andrews, Apologies for the lack of communication. My colluege will give you a call today, to give an update. Thank you Zarah

“I'm very pleased with the shelf brackets I received from you yesterday, heavy duty and stylish. Just what I wanted and they arrived the day after I ordered them. I shall certainly order with you again. Thank you.”

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Thank you.

“Brilliant product, just what I wanted, delivered amazingly fast. Couldn't be better, thanks.”

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“I like the product. It’s sturdier than it looked in the picture. But I was expecting it to be black! And we couldn’t use the dress provided because they were too long for our 25mm oak shelf.”

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“Very prompt delivery but sadly the product looked very cheap and shiney (it was cheap!) and broke very quickly.”

Helpful Report

Hi, Apology for the inconvenience. Did you report this to our customer service teams? We sell quality products on affordable prices. It might be a particular batch that broke quickly. However, this needs to be reported to our customer service/complaint department and then we can issue you a replacement. Many thanks

“Delivery on time. Was as advertised. Would recommend.”

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Thank you.

“Very pleased with purchases, made two separate ones in a shirt space of time for 4 products. Delivery came quick and on time, was kept informed about the delivery slot and products good. Thankyou”

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Thank you.

“Excellent product, affordable price and good service.”

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Thank you.

“I recently received my cast iron, bird design, hanging basket brackets, and I am so pleased with them. They arrived well packaged, and were of high quality for the price. They are such an unusual design, and have been admired and commented on by many friends and family. Earlier in the year I ordered some hanging basket brackets with a dragonfly design, which are equally as well made and beautiful. Would definitely recommend.”

Helpful Report

Ironmongery World is rated 4.2 based on 1,223 reviews