Ironmongery World Reviews

Name: Ironmongery World
Address: Unit 4b, Black Dyke Mills, Queensbury, Bradford, United Kingdom
Rating: 4.15

4.2 Rating 1,223 Reviews

78 %

of reviewers recommend Ironmongery World

4.2

Based on 1,223 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Ironmongery World:

IronmongeryWorld.com features a range of special offers and deals across the whole architectural ironmongery & hardware range.

Ironmongery World is a leading manufacturer and major distributor of hand forged, heavy duty ironmongery products and the preferred choice of DIY professionals. We specialise in high performance products, from a wide selection of antique coat hooks, locks and shelf brackets to a vast array of hinges, latches and door handles.

We have been a dependable source for quality hardware products nationwide that are manufactured by ourselves, whether you are a tradesman or a homeowner, we will have the right fittings for you.

Visit Website

Phone:

01274033334

Email:

showroom@ironmongeryworld.com

Location:

Unit 4b, Black Dyke Mills,
Queensbury,
Bradford
United Kingdom
BD13 1QA

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Ironmongery World 5 star review on 6th April 2025

Chris Hughson

Ironmongery World 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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“First time Delivery placed for next day delivery for expensive door handles. They did not arrive as I was waiting in all day. I will be cancelling this payment with my bank and will never order from them again as Courier lied and said he delivered when in fact he was seen on Cctv arriving and placing an (incorrect parcel for someone else) in full view at front of my home; so where did my very expensive order disappear to? Your delivery man was supposed to leave a calling card for the recipient if he could not deliver so that I could rearrange to receive this the next day and he didn’t. What kind of scam is this that is going on???”

Helpful Report

“I asked a simple question about how a latching hinged worked as it came with no instruction or note. Only to be told it works "vertically".....!!!! How insulting!! A picture or short description was all that was needed. Going back to using Ironmongery Direct .”

Helpful Report

“I ordered and paid for a 5-hook Chrome Georgian Volute Coat Rack and was sent a 4-hook rack. Also having paid for "next day delivery", I didn't expect it to arrive a week later -but it did. The product was very poorly made as well which I pointed out to the totally disinterested girl in their "Customer Services" Dept. So why should we Buy British when companies like this couldn't care less about its customers?”

Helpful Report

“Great item. First package got lost in the post so they sent a replacement.”

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“Paid for next day delivery and never turned up! Customer service rude and unprofessional! Never seen such bad service in my life! Train your staff to do their jobs properly I wouldn’t hurt to speak to your customers nicely and not lie to them and accuse them of things that aren’t true! Also don’t hang the phone up on your customers. I certainly won’t be giving my business to this awful business again!”

Helpful Report

“I bought a pair of bolts from Ironmongery World (IW) through Onbuy (an EBay lookalike). One of the bolts was bent and could not be used. I emailed IW but did not receive a reply. Eventually with the help of Onbuy, IW were forced into replying (this took about a month!). I suggested a replacement as the bolts were fitted in pairs and I would return the bent bolt. Some six weeks on, the issue has still not been resolved. Ironmongery World has the worst customer service I have experienced. Okay if all goes well, but you need also to know when things don't go quite right and you need some help. Well, you won't get that!”

Helpful Report

“Great service to Spain!”

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Thank you for the kind words.

“Excellent wall brackets delivery in time as well”

Helpful Report

Thank you for the kind words.

“Perfect for bird feeders, love it KH”

Ironmongery World 5 star review on 23rd November 2021

Helpful Report

“Excellent service, received parcel in NZ very quickly.”

Helpful Report

Thank you for the kind words.

“Interesting range. Fast delivery. Well packaged.”

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Thank you for the kind words.

“The Hinges look robust”

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“Reasonably priced, great items, prompt delivery, what's not to like!”

Helpful Report

“Products were good, but the delivery company that Ironmongery used were absolutely terrible - a time slot for delivery was given but it never arrived, then difficult to contact to see what the problem was, a new all day delivery slot given, stayed in all day and again did not arrive. Delivery company then said they tried to deliver the following day, but no calling card left so doubt this was actually the case. All in all, this resulted in a 7 day delay in receiving the products. very poor customer service from delivery company who never replied to any queries. I would advise Ironmongery not to use this courier in the future as leaves a bad impression.”

Helpful Report

“Fast delivery and fantastic product range”

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“The price and delivery were fine, the product not so. End caps for handrail with a sphere at the end of the screws that made them very very difficult to screw in, even with a pilot hole.”

Helpful Report

Hi Mr Hughes, Apologies that you had an issue with screws, we can despatch you some new ones. Please email us at info@ironmongeryworld.com, with your order number. If you feel that the product isn't fit for purpose or would like to exchange. Thank You Zarah

“The order was done in a very smooth way. the courier however, took weeks to deliver the item with numerous attempts and no contact number at hand.”

Helpful Report

Hi, Apologies that you received your order very late. In the UK we are currently facing a shortage of drivers, The courier company that we are working with, are trying their best. Thank you for understanding,

“Products were top quality and arrived quickly after ordering. Would definitely use again”

Helpful Report

Thank you very much for the words

“I have been renovating a house and purchased several times from Ironmongery world. All items have been good quality, good priced and excellent delivery! Thanks!!!”

Ironmongery World 5 star review on 16th November 2021

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Thank you very much for the pictures and kind words

“Great product, great communication and super fast delivery”

Helpful Report

Thank you for the kind words

Ironmongery World is rated 4.2 based on 1,223 reviews