Ironmongery World Reviews

Name: Ironmongery World
Address: Unit 4b, Black Dyke Mills, Queensbury, Bradford, United Kingdom
Rating: 4.15

4.2 Rating 1,223 Reviews

78 %

of reviewers recommend Ironmongery World

4.2

Based on 1,223 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Ironmongery World:

IronmongeryWorld.com features a range of special offers and deals across the whole architectural ironmongery & hardware range.

Ironmongery World is a leading manufacturer and major distributor of hand forged, heavy duty ironmongery products and the preferred choice of DIY professionals. We specialise in high performance products, from a wide selection of antique coat hooks, locks and shelf brackets to a vast array of hinges, latches and door handles.

We have been a dependable source for quality hardware products nationwide that are manufactured by ourselves, whether you are a tradesman or a homeowner, we will have the right fittings for you.

Visit Website

Phone:

01274033334

Email:

showroom@ironmongeryworld.com

Location:

Unit 4b, Black Dyke Mills,
Queensbury,
Bradford
United Kingdom
BD13 1QA

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Ironmongery World 5 star review on 6th April 2025

Chris Hughson

Ironmongery World 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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“Order delayed by over a week and had to chase it up myself. Items not the quality we expected and look a little cheep unfortunately.”

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“Brilliant service. Next day courier delivery. Very happy with the quality of the items I ordered - iron brackets and coat hooks, all very well packaged. I will definitely order again.”

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“Heavy duty hand made boot scraper, perfect!”

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“Would love to review but alas, I haven’t received my order yet. Ordered on 6th March. 10 days ago. Disappointed”

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Sorry for the inconvenience. May we have your order number so we can look into it? Many thanks

“very good service, great products”

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“Excellent service, excellent product.”

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“Fabulous item - one of the brackets was slightly bent inwards; however, it is barely noticeable. Very fast delivery and great service, thank you! It’s been painted to mirror our other shelves and kitchen decor.”

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Thank you for the review and sharing a beautiful image with us. :)

“Lovely product, great, speedy service, cannot wait to get our glass shelves & get it all installed with our gin bar!”

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“I ordered the product and you promptly delivered it - job done !”

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“Quality of products not good. Customer service poor”

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Hi, Sorry for the bad experience. Can you please explain what went wrong and forward your order number so we have help you best possible way. Many thanks

“Very good product exactly as described. Arrived promptly.”

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“Bought rim lock to match some others. Look good and delivered on time.”

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“Hi Your service and response to order was great. I am a fencing contractor. I normally buy all my gate ironmongery from a wholesaler. I would prefer to place my orders by email without going through a website. Can this be done? I would like to buy relative large quantities on account. If you can help perhaps someone can call me. My mb no is 07983-261593. Thank you”

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Hi Stephen, Thanks for your kind words and interest in our business. One of our customer service advisors will be in touch with shortly to discuss the purchase on account . Many thanks

“Very cute little forged iron hook. It arrived so quickly and looks fantastic. Love it thanks.”

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“I can't remember a time that I've received such poor service from a company. No confirmation email, no item delivered, no updates. Took me calling to be told they don't even have item yet. I asked for refund, told 7 to 10 days! Really! I doubt I will even receive it. I'm a customer service advisor myself & I'd be embarrassed if I provided such a poor service.”

Helpful Report

Hi, Please accept our apology for any inconvenience it cause. We try our best to provide good quality products and service in best possible way. Unfortunately few of the items are on waiting stock and taking longer than expected for the delivery. In such cases, we request our customers to kindly wait otherwise we are more than happy to refund which takes up to 7-10 working days. If you have not received your refund yet, please forward your order number and we will look into it for your refund. Many thanks

“Poor quality and no response when I wanted to return the item”

Helpful Report

Sorry for the Inconvenience. We try our best to provide the good quality and excellent service. We have free return policy within 14 days. Please explain how did you try contacting us? Please send an email on info@ironmongeryworld.com

“Quick service and excellent quality product (pictures on line really don’t do them justice!)”

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“Just what I needed and at £2.99 a good price. However disappointed in the p & p At £4.50 on top cost price wasn't quite the deal I was hoping. The item was small and not that heavy at all so they need to look at p & p cost for such items.”

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“Really good quality product”

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“Great service. Prompt delivery. Excellent product 44mm end caps Great finish and fit. Highly recommend.”

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Ironmongery World is rated 4.2 based on 1,223 reviews