Ironmongery World Reviews

Name: Ironmongery World
Address: Unit 4b, Black Dyke Mills, Queensbury, Bradford, United Kingdom
Rating: 4.15

4.2 Rating 1,223 Reviews

78 %

of reviewers recommend Ironmongery World

4.2

Based on 1,223 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Ironmongery World:

IronmongeryWorld.com features a range of special offers and deals across the whole architectural ironmongery & hardware range.

Ironmongery World is a leading manufacturer and major distributor of hand forged, heavy duty ironmongery products and the preferred choice of DIY professionals. We specialise in high performance products, from a wide selection of antique coat hooks, locks and shelf brackets to a vast array of hinges, latches and door handles.

We have been a dependable source for quality hardware products nationwide that are manufactured by ourselves, whether you are a tradesman or a homeowner, we will have the right fittings for you.

Visit Website

Phone:

01274033334

Email:

showroom@ironmongeryworld.com

Location:

Unit 4b, Black Dyke Mills,
Queensbury,
Bradford
United Kingdom
BD13 1QA

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Ironmongery World 5 star review on 6th April 2025

Chris Hughson

Ironmongery World 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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“Purchased x 2 cast iron signs Yorkshireman & Management for my shed. Very pleased with the quick delivery and quality of the products 'unbelievable' for the price. I will buy more from this company who have got it right with quality and pricing.”

Helpful Report

“Superb service from start to finish Easy to use website, fabulous choice, excellent prices and quality products Delivery within 48 hours Can't fault them!”

Helpful Report

“Great service, fast delivery and the brackets were very good quality.”

Helpful Report

“Product good. Rubbish service, 1 item missing from order and another incorrectly supplied. Ironmongery then didn't respond to email complaint so I ended up with 2 items short!”

Helpful Report

Hi Ray, Sorry for the inconvenience. We check emails regularly and aim at responding them accordingly. Can you please confirm which email address you have sent an email to? Many thanks

“Sooo absolutely useless. Ordered 4 iron rim locks and handles for next day delivery. Nothing arrived, no email, no calls, nothing. We phoned them 5 days later just to be met with a unpleasant woman who couldn't answer our questions and hung up on my wife. I rang back to ask what was happening and was told our order was out of stock. Also how could we expect next day delivery with a pandemic on the go??? We were promised a refund which didn't arrive and rang again to be told a refund can take upto 10 days. With nothing left to discuss we waited for the refund. No refund arrived but the locks did! Really pointless as we had bought them from elsewhere and got them the next day a few weeks ago. So now we don't trust them enough to return the surplus locks and are stuck with them. If you get what you order then well done, but if you don't good luck, they failed at everything. I'm annoyed that I have to give them 1 star as that implies at least some kind of effort... Anyone wanna buy 4 locks and handles?”

Helpful Report

Hi Jane, We are extremely sorry for the situation. Few items being on waiting stock must be the reason. One of our customer service advisors were supposed to ring you and let you know about the delay in your order. As refund process takes 7-10 working days, your order must have dispatched as soon as item was back in a stock, while it was on waiting for refund process. Please feel free if you would like to return the order back. Please email on info@ironmongeryworld and you will be sent a free return link to send the order back to us. As soon as we receive the order back, we will refund you. Many thanks

“Really pleased with the hooks. Arrived promptly, good price and quality finish.”

Helpful Report

“Stay away from this firm I ordered five rim locks back in late November but only four arrived I've left emails to them can't get in touch I should of listened to the other reviews but I thought I'll try, O wish I didn't”

Helpful Report

Hi T McDonald, Sorry for the inconvenience. Can you please forward your order number. Which email address have you sent an email to? Please provide your order number and one of our customer service advisors will ring you to solve the matter. Many thanks

“This is an update as I couldn't see it was possible to amend my previous review. It could have so easily been 4 or even 5 stars if it wasn't for Ironmongery world not responding to my emails and waiting until a poor review was left. The competitively priced 6 stave airer I ordered arrived promptly and was good quality. Some of the staves had dirty footprints over them, no big deal they'll wipe off but also the pulleys were missing. A couple of emails and a package arrived a two days later but it only contained 2 of the 3 pulleys I ordered. This is where Ironmongery World tripped over themselves by not responding to any of my emails over the next 2 weeks trying to resolve the problem until I posted my previous review. Later that day I received a polite and apologetic phone and my missing pulley arrived the following morning, thank you. I can now look forward to installing the airer almost a month after I first ordered it.”

Helpful Report

Dear C Canham, Sorry for the inconvenience in this matter. As promised we sent you 1 missing pully and 2 gift item as a compensation. We care for our customers and aim at providing the best service we can. We hope you enjoy the product after installing it. Many thank

“Excellent item and very very quick delivery. Great. Thank you very much Ironmongery World.”

Helpful Report

“Well it was going to be 2 stars (and it could have been much higher) but now it's a 1 star review. My order for an Airer arrived but the staves had dirty footprints all over them and the pulleys were missing. A couple of chasing emails and a package arrived but didn't contain all of the missing items. Ironmongery World have since ignored all my attempts to contact them for the last two weeks. Terrible customer care, stay away unless you're feeling lucky.”

Helpful Report

Dear Customer, Sorry for the inconvenience. How are you trying to contact us, by phone or email? Please explain how your attempts are being ignored and we will check with our customer service team. Do you still want the missing pullies? Please forward your order number. Many thanks

“I am awaiting a refund as you did not have my items in stock but took the money anyway 😩😩😩”

Helpful Report

Hi, Did you request the refund? If so it will be in process with the accounts department. Please note that refund may take 7-10 working days.

“Really pleased with my shelf brackets.”

Ironmongery World 5 star review on 9th February 2021

Helpful Report

“NEVER RECEIVED THE ITEM. Next day delivery was actually 11 days. Blame passed onto the 3rd party courier. Which as a customer I had to investigate. Zero customer service. Aggressive attitude, manager not able to assist. No apology. After a week unsettled by retailer I used my camera system to check. Had camera proof delivery driver left on a wall (secure place?), without a signature, forged mine. No efforts made by Ironmongery World Uk Ltd to help. "THEY DID THEIR PART, TAKE IT UP WITH THE COURIER" who they employed. Why is it the customers responsibility to investigate the courier, the sale of contract was with the retailer. I did not choose the courier. Customer service suggested I call the bank and claim back the item not delivered from my credit card as resolution, even though bought with a debit card. Company procedure? Asked for a manager several times, promised a call never came. Generic email provided for complaint. Was called back by customer service to inform me a manager would not call because I threatened to give a bad review. Absolutely the worst customer service I have experienced and total lack of ownership about the situation from the retailer. No refund, no apology, not an offer to deliver the product. If you delegate a third party as retailer to transport a product the responsibility should remain with the retailer and not be deferred. I might add on a separate delivery I was short on the order too and had to call to ask for the correct amount to be sent. Mistakes can be made and if a customer is treated well it can be rectified. However the customer service agent requires re training, should not offer opinion, listen to the customer, use all channels to rectify effectively and have some progress. The annoying part of this is the products are great, I am without the product I need to complete a job but never will be using again and certainly will not be recommending Ironmongery World UK Limited.”

Helpful Report

Dear Customer, Sorry for this experience but let us clarify that you placed an order on 19th December 2020 for the standard delivery. Please note that It was not the next day delivery. We despatched your order on 23rd December 2020 and It was delivered by the yodel on 30th December 2020. As you have provided the evidence of Yodel driver delivering the parcel on your door steps. Please note that they don't take signature due to covid -19 restrictions. As reported to one of our customer service advisors that you were on holidays during that time and when you came back parcel wasn't there on your door steps. If you analyze the whole situation, we have done our job and so is yodel delivered your parcel. Unfortunately, we can't take the responsibility of your absence and parcel being missed. We hope we have made the situation clear enough. Many thanks

“Very poor service. I ordered a few things on line. First the website was playing up. Eventually when I placed the order, I paid extra for next day delivery as the items were required for installation by the contractor. The parcel did not arrive following day, so I telephoned and was told that i would receive it following day and that next day delivery does not mean that the parcel is received next day. It still has not arrived today and I was told to contact Yodel. I tracked my parcel and it has not even left ironmongery world! I did contact Yodel by phone and got same reply. So even after two working days I have not received the parcel. Yodel said that after they receive parcel it will be next day that they can deliver to me. Useless, what is the point of paying extra for next day delivery.”

Helpful Report

Hi, Sorry for the inconvenience. As we have mentioned on our website's home page and check out page that few products are not available for next day delivery. Despite of current pandemic situation, we are still delivering 90% orders next day but 10% are not possible for next day. Please forward your order number and we will update you as soon as possible. Many thanks

“Totally useless website taking all my details only to be told to call the office worst website I ever used”

Helpful Report

Hi, Sorry about the experience you have had with the website. We are working on the technical issues and a new website will be launched soon. If you face any difficulty, please ring the office and we will take the order over the phone. Many thanks

“They didn't send the full order. I'm short about £40 . No response , no communication, nothing.”

Helpful Report

Hi, Sorry for the inconvenience. Rest of your order must be coming in later dispatch. Please provide your order number and we will look into it. Many thanks

“many excuses, no shipping and no Vendido por ironmongery_expr... ( 43761 ) Número de pedido: 01-06213-42899 Procesado por PayPal Entrega prevista el martes, 15 de diciembre de 2020 - miércoles, 30 de diciembre de 2020 PAIR OF ANTIQUE ART DECO CAST IRON SHELF BRACKETS SHELVING SINK CISTERN BRACKET PAIR OF ANTIQUE ART DECO CAST IRON SHELF BRACKETS SHELVING SINK CISTERN BRACKET Precio del artículo GBP 149,70 Cantidad 6 Número de artículo 252085445961 Servicio de envío Standard Int'l Postage”

Ironmongery World 1 star review on 29th January 2021

Helpful Report

Hi, Sorry for the inconvenience. As explained before through social media that we have dispatched your order and it is with DPD. Please see the attached image as a proof. We contacted DPD yesterday and they informed us that they are delivering the back log at the moment and there is possible delay in terms of deliveries. Please keep in mind the Brexit has caused delay the oversea deliveries. Many thanks

“The order placed two months ago does not arrive nor do they refund my money ... Do not buy ... scammers”

Helpful Report

Hi, Sorry for the inconvenience. Did any of our customer service advisors got in touch with you regarding your order? Please forward the order number and we will give you update. Many thanks

“I tried ordering something online, said that it was in stock. I paid extra for next day delivery. 4 working days later (6 in total) I called back to chase my order. They advised that it had just come into stock that I'd have it the next day. I'm now a further 4 days later and still waiting for it. Never received a confirmation email despite getting repeated promises that I will get one. Abhorrent service”

Helpful Report

Hi, Please accept our apology for this inconvenience. As mentioned on our website that few products may not be available for next day delivery. Due to the Covid -19 restrictions, we are having delay with the supplies and manufacturing of few items. However, we are still managing the stock of 90% items in good stock. Can you please forward your order number so we can suggest you the lead time or any alternative products. Many thanks

“This is not even worth 1 star to be honest. The communication has been rubbish from when I made my order 08/01/2021, other than confirmation my payment had been taken. I made contact to be advised my ordered items were held up as a result of EU restrictions on goods. Had I have not made contact I would never have known this. No update and 2 further messages and surprise surprise, no response. The final message I sent was requesting a refund as I have no idea if the items I orders will ever arrive. Poor communication, lack of contact and very amateurish and would never go near this business again. I will continue to chase with messages emails, but charge back or contacting trading standards may be needed after reading some of the reviews on here which show a very similar experience.”

Helpful Report

Dear Customer, Sorry for the experience you had with your order. Kindly forward your order number and which email address have you sent the messages to? Our phone calls and emails are being answered on daily basis. Please confirm your your order details and we will get this sorted out for you. Like we explained, after the Brexit, we had few parcels returned back to us by the courier and we had to make some arrangements with them. Hope that's make sense for the reason of delay.

Ironmongery World is rated 4.2 based on 1,223 reviews