Hay Hampers Ltd Reviews

Name: Hay Hampers Ltd
Address: MOGUNTIA FOOD LTD, Great Bowden Road, Market Harborough, Leicestershire
Rating: 4.53

4.5 Rating 995 Reviews

89 %

of reviewers recommend Hay Hampers Ltd

4.5

Based on 995 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01476550420

Email:

sales@hampers.co.uk

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Anonymous

Anonymous // 01/01/2019

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“My Son and his step mum thought the hamper was great, and they have enjoyed it, so it was a nice treat for their birrthdays”

Helpful Report

Posted 1 day ago

“Very pleased with the hamper. And actually what was in it? No complaints there whatsoever. However, I ordered the hamper for delivery on a Monday and it wasn't delivered till over 10 days later, meaning that it missed completely. The point of arriving on the time we'd asked it to, so this was clearly very disappointing and probably good enough reason for us not to come back. And use, hey, hampers again.”

Helpful Report

Posted 4 days ago

Hello David, I am sorry to hear you hamper arrived late. If you can email us on sales@hampers.co.uk with your order number and email address, we can investigate this further. We look forward to hearing from you, Kind regards Jen Hay Hampers

Posted 1 day ago

“The recipients of the hamper were very pleased with it. Great content and all beautifully packaged. Only a tiny issue with the carriers delay in delivering but was very quickly addressed with an email. Customer service was prompt to respond and rectify.”

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Posted 6 days ago

“Good hamper would help if they sent you a gift bag too especially for the bigger parcels. I really struggled with carrying this to client meeting so had to buy a storage bag! I would have paid extra for a gift bag”

Helpful Report

Posted 1 week ago

“Hay Hampers are wonderful, but delivery issues still occur. We received a message, in California, that they could not deliver the package, which created anxiety. Then, a short time later, I received an email from the recipient, in UK, that the package had arrived and they were thrilled. This review is a good example of further confustion. I have no idea who made the delivery or how long it took and I was unable to click "no" on the last two items.”

Helpful Report

Posted 1 week ago

“Delivery dates were a bit confusing, but when I emailed customer services they got back to me quickly and sorted it out. The hamper arrived at my son's flat on the designated day for his Birthday and he really enjoyed it.”

Helpful Report

Posted 1 week ago

“The hamper arrived on time, everything was as expected, and enjoyed by the recipients..”

Helpful Report

Posted 1 week ago

“Hay Hampers have been my go to for several years. I rely on the quality and flexibility of products, on time delivery and price points. Bring overseas this allows me to let family know how we are thinking of them at special times throughout the year.”

Helpful Report

Posted 1 week ago

“Feedback from recipient was very good. Arrived where and when promised in good condition. Contents were enjoyed.”

Helpful Report

Posted 3 weeks ago

“Excellent service, as always. Customer service is quick to respond and always helpful and willing to help arrange delivery of the hampers to my elderly mother, who is hard of hearing. My mother always seems to enjoy the content of the hampers. Highly recommended.”

Helpful Report

Posted 3 weeks ago

“We order a Hamper from Hay Hampers every year for my Husbands Parents in Scotland. They Love the Hampers and have so far never been dissapointed with the contence of them or their presentation. Filling in the order on line is very clear and very easy, which we like, that includes their delivery slots too. We have never experienced any delivery problems except for this past year, Christmas 2025. My Father-in-law stayed in all day and it didnt turn up! Nor was a card put through the door. My Mother-in-law contacted them (she is 85) and they deliverd it the next day, saying they couldnt find a parking space near enough to her door!”

Helpful Report

Posted 1 month ago

“I was pleasantly surprised by the quality of your offerings. My gift was well received.”

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Posted 1 month ago

“During the last three years I have purchased nine Christmas hampers for family members. The items are always interesting, are of high quality, and include most of the items that would be welcome over the Christmas period. Reliable delivery is always assured. Hay's offer a range of Hampers to satisfy different tastes and budgets.”

Helpful Report

Posted 1 month ago

“My sister in law had been in hospital after an accident and came home on crutches. Your The Night Before Christmas Hamper delivered a couple of days before the 25th was just the ticket and cheered her up greatly. She was very happy with all the goodies. Thank you for your good service.”

Helpful Report

Posted 1 month ago

“The quality of the Hampers I bought is fabulous. I had very good feedback from the people to whom I gifted them. My only downside is that I had to follow up on delivery as I hadn't received the Hampers by 7 days after the order. It appears that my order had got lost. Once I had alerted Hay Hampers to this they rectified the situation immediately and the Hampers arrived the next day.”

Helpful Report

Posted 1 month ago

“A mixup with delivery, mainly omitting delivery address when ordering. The resolution was haphazard and gave rise to extra costs which were not appreciated. Will not use them again, as had similar issues with a previous order.”

Helpful Report

Posted 1 month ago

Hello Barry, Thank you for your review, we appreciate you taking the time to share your feedback from your experience with Hay Hampers. Firstly, please accept my apologies for the problems and troubles you have incurred when dealing with Hay Hampers, we strive to provide a positive experience and ensure customer satisfaction, and unfortunately this has not been met. We have recently moved to a new updated version of our website, and incurred some issues that have now resolved with our IT teams, so please accept my apologies with the problems with adding the delivery address to the order. Our carrier charges for hampers to be re-directed or resent out for replacements so we do have a re-send fee for the hampers. Apologies again that your experience with Hay Hampers has not been a positive one and we hope to have the opportunity to serve you better in the future. Many thanks, Mel Hay Hampers

Posted 1 month ago

“First time using Hay Hampers for gifts. Christmas hamper delivered on time to Mum in Boston, Lincs. Have used a couple of companies previously but Mum said this was the best quality hamper of the lot. Thank you to the Hay Hampers team for making Christmas that little bit more special for Mum. Will order again. Arthur & Julie in New Zealand”

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Posted 1 month ago

“Great hampers. My family who i sent them too, lived them. Ive been using Hay Hampers for 15 years and they are wonderful.”

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Posted 1 month ago

“Hampers were easy to order and they were delivered to my recipients on time. I did not include alcohol in the orders. I got one for myself and the contents were all good quality. They included the conventional items - tea, mince pies, biscuits etc - all good for a sweet tooth, but what about coffee drinkers and savoury cravers?”

Helpful Report

Posted 1 month ago

Hello F K Bhattacharyya, Thank you for your review, we appreciate you taking the time to share your feedback with us. We do have a selection of hampers on our website that includes many savoury items and coffee included. During Christmas we did have a condensed selection of hampers, but i can confirm that there was still a wide range to satisfy everyone's taste buds. Many thanks, Mel Hay Hampers

Posted 1 month ago

“A gift for a friend, who was most impressed by the quality and variety of the items.”

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Posted 1 month ago

Hay Hampers Ltd is rated 4.5 based on 995 reviews