Hay Hampers Ltd Reviews

Name: Hay Hampers Ltd
Address: Hay Hampers, Great Bowden Road, Market Harborough, Leicestershire
Rating: 4.53

4.5 Rating 892 Reviews

89 %

of reviewers recommend Hay Hampers Ltd

4.5

Based on 892 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Visit Website

Phone:

01476550420

Email:

sales@hampers.co.uk

Location:

Hay Hampers,
Great Bowden Road,
Market Harborough
Leicestershire
LE16 7DE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gillian. I ordered a hamper a week ago which should have been delivered on the 19th - still not delivered!!! The money has been taken out of my account - is this fraud ? So disappointing, this was for my grandson for Christmas. They do not answer the phone, I have sent emails but don’t get a reply. A disgusting service and not to be recommended. I need this delivered for Christmas or expect a refund.”

Helpful Report

Posted 6 months ago

Hello Gillian, Please accept my apologies for the issues you have incurred with your hamper being delivered, we suffered with system and carrier issues. Please be assured that this is not fraud. Could you please contacts us, with your order number, to enable us to come to a satisfactory outcome for you. Kind regards Jen Hay Hampers

Posted 6 months ago

“Hamper should have been delivered 3 days ago. No tracking email has been sent yet. No one is replying to emails and no one is answering the phones. Really disappointed”

Helpful Report

Posted 6 months ago

Hello Pam, Please accept my apologies for the issues you have incurred with your hamper being delivered, we suffered with system and carrier issues. Could you please contacts us, with your order number, to enable us to come to a satisfactory outcome for you. Kind regards Jen Hay Hampers

Posted 6 months ago

“I ordered on 17th December with a delivery date of 19th. I contacted Hay Hampers on 20th and was told it would be delivered by Saturday 21st. Its now 23rd and still nothing, website still shows status of processing and there is no-one available on live chat and no answer on the telephone number. I need this hamper today as it is a Christmas gift but I cannot get hold of anyone. WILL NOT USE AGAIN AND NEVER RECOMMEND THIS COMPANY TO ANYONE - AVOID!!”

Helpful Report

Posted 6 months ago

Hello Lynsey, Please accept my apologies for the issues you have incurred with your hamper being delivered, we suffered with system and carrier issues. Could you please contacts us, with your order number, to enable us to come to a satisfactory outcome for you. Kind regards Jen Hay Hampers

Posted 6 months ago

“My hamper arrived today - 2.5 hours after the delivery slot provided. Not only that, it is damaged. The ice pouch has leaked, so everything is wet. The biscuit boxes are wet/damaged and crushed. The hamper smells really bad because the starch packing has dissolved in the leaked liquid. The cheese is warm as the 'keep cool' bag has melted. I have tried multiple times to ring your number, it says 'press zero' then beeps and no one answers. The mailbox is full.”

Helpful Report

Posted 6 months ago

Hello, Please accept my apologies for the issues you have incurred with your hamper delivery, Could you please contacts us, with your order number, to enable us to come to a satisfactory outcome for you. Kind regards Jen Hay Hampers

Posted 6 months ago

“Do not use this company. Ordered hamper for a Xmas present in October, hasn’t been delivered and can’t get hold of anyone via call, text, chat or email. Order still showing as pending. They have taken my money though. Horrendous.”

Helpful Report

Posted 6 months ago

Hello, Please accept my apologies for the issues you have incurred in your hamper being delivered, we suffered with system and carrier issues. Could you please contacts us, with your order number, to enable us to come to a satisfactory outcome for you. Kind regards Jen Hay Hampers

Posted 6 months ago

“Hamper should have been delivered on 19 Dec. It wasn't. Your telephone rep promised that it would be delivered yesterday, 20 Dec. It wasn't. Yesterday afternoon, nobody was anwering the telephone, nobody is responding to electronic messaging. This morning, 21 Dec, nobody is answering the phone. I have a last minute opportunity to retrieve Christmas by other means but Hay Hampers won't even offer me a status report. You have a few hours to save this before I append Hay Hampers to the list of unreliable traders?”

Helpful Report

Posted 6 months ago

Hello Philip. Please accept my apologies for the issues you have incurred in your hamper being delivered, we suffered with system and carrier issues. Could you please contacts us, with your order number, to enable us to come to a satisfactory outcome for you. Kind regards Jen Hay Hampers

Posted 6 months ago

“Hamper not delivered when they said it was going to be so of very little use. Won't be using them again. Little or no customer service response either. Pretty poor all round really”

Helpful Report

Posted 6 months ago

Hello Ruth, Please accept my apologies for the delay in your hamper being delivered, we suffered with system and carrier issues. Could you please contacts us, with your order number, to enable us to come to a satisfactory outcome for you. Kind regards Jen Hay Hampers

Posted 6 months ago

“I ordered a hamper and they sent the wrong item. I have been promised a replacement twice and still no hamper. So disappointed and let down! Would not recommend. Poor customer service. Still waiting 3 weeks later!!!!!”

Helpful Report

Posted 6 months ago

Hello Beverley, Please accept my apologies for the delay in sending your replacement hamper. This has now been delivered and please keep the incorrect hamper with our compliments or donate to a local food bank. Kind regards Jen Hay Hampers

Posted 6 months ago

“Hamper wasn't delivered on the specified date, i had to chase and was told it hadn't been sent out yet. Incorrect gift card delivered with hamper. Kind of lost the special touch of sending a surprise to a well deserved client! Will not use again”

Helpful Report

Posted 6 months ago

Hello, I am sorry to hear of your experience using Hay Hampers, if you could contact us, we can arrange to find a suitable soluton. Kind regards Jen Hay Hampers

Posted 6 months ago

“An excellent service”

Helpful Report

Posted 6 months ago

“Customer service fantastic”

Helpful Report

Posted 6 months ago

“Easy to access the website and place 2 orders for Christmas, the proof of the pudding will be to see they are delivered on time”

Helpful Report

Posted 6 months ago

“The hamper was bought as a present. The communication was good and it arrived as expected. The recipient seems very happy.”

Helpful Report

Posted 6 months ago

“I’ve used Hay Hampers a few times and overall am impressed. Just need to improve on who you use to deliver the hamper.”

Helpful Report

Posted 6 months ago

“I ordered the Not Old Extra Mature Cheese birthday gift for my friend and she loved it.”

Helpful Report

Posted 6 months ago

“Been usin g them for over 5 years and they never disappoint.”

Helpful Report

Posted 6 months ago

“Great customer experience and effecient and professional”

Helpful Report

Posted 6 months ago

“The quality of the hampers are fantastic. I've ordered both sweet and savoury over the past four years as presents for my elderly mother. She loves all the food and drinks in the hampers and has never been disappointed.”

Helpful Report

Posted 6 months ago

“Fab hamper loved by the team that received it. Thank you so much for your service.”

Helpful Report

Posted 6 months ago

“It's difficult to say how you've done as so far you've only taken my money and the hamper is going to someone else. That said, the hamper I wanted was in stock and the website was OK and fairly intuitive.”

Helpful Report

Posted 6 months ago

Hay Hampers Ltd is rated 4.5 based on 892 reviews