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Hay Hampers Ltd Reviews

4.5 Rating 892 Reviews
89 %
of reviewers recommend Hay Hampers Ltd
4.5
Based on 892 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 86%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Read Hay Hampers Ltd Reviews
Visit Website

Phone:

01476550420

Email:

sales@hampers.co.uk

Location:

Hay Hampers,
Great Bowden Road,
Market Harborough
Leicestershire
LE16 7DE

Write Your review

Anonymous
Anonymous  // 01/01/2019
This hamper was for a 90th Birthday present. My uncle loved it. He and my aunt enjoy stilton and pate. He is still enjoying the port. It was a perfect present Thank you.
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Posted 4 months ago
Good quality products. Delivery date respected. Would recommend.
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Posted 4 months ago
Very good service received on the day I requested and even on time .It was for a gift and they were very pleased with it many thanks .
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Posted 4 months ago
Really easy to work with and my brother was delighted with his hamper! Thank you.
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Posted 4 months ago
Products were fine but the box came broken so the moment we got the box everything ended up on the floor.
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Posted 4 months ago
Hello Marta, Please accept my apologies for the issues you have incurred with your hamper order. Could you please contact us, to allow us to resolve this to a satisfactory resolution. Kind regards, Mel Hay Hampers
Posted 3 months ago
Arrived on time and the recipient was very happy. Thanks
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Posted 4 months ago
brilliant service as usual
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Posted 4 months ago
Swift delivery of lovely produce after excellent communication with Jen
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Posted 5 months ago
I made an order for a Christmas present and selected the 19th of December, the item wasn't delivered on the 19th and hadn't even been shipped. I have messages on numerous occasions about my order but with no reply. I called them on the 20th and asked if my order could be delivered on the 21st, as this would be the last day I could accept the delivery as it was a Christmas present. If this was not going to be possible, then the order needed to be canceled and refunded, the person I spoke to said they would call me back and let me know if they could get it to me by the 21st, but as expected I didn't get a call back. The item arrived on the 23rd, so I emailed the company to say please collect, but again no reply to my email or live chat! I would advise to not use this company, as they clearly can't deliver on time or reply to their customers.
Helpful Report
Posted 5 months ago
Hello Dan, Please accept my apologies for the issues you have incurred with your hamper order. Could you please contact us, to allow us to resolve this to a satisfactory resolution. Kind regards Jen Hay Hampers
Posted 5 months ago
The order still has not been delivered
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Posted 6 months ago
Hello Barbara, Please accept my apologies for the non delivery of your gift. I can see from the tracking that unfortunately the hamper has been lost in transit. As mentioned please contact us to enable us to either offer a full refund or a replacement. We look forward to hearing from you. Kind regards Jen Hay Hampers
Posted 6 months ago
Service was exceptional - everything as quoted and on time.
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Posted 6 months ago
I ordered a Hays hamper for my elderly mother. I'm based in Canada, and ordered from this company last year with no issues. This year, the hamper did not arrive on the 19th when it was supposed to. I emailed, called, and emailed again, to no avail. On the 22nd I ordered her a bunch of foods from Amazon Fresh, because I couldn't risk her being without at Christmas, with no other family there to support her. On the 23rd the Hays Hamper arrived. I'm extremely unhappy to say the least, with zero communication from them I had no choice but to get a back up, and now I have paid a lot of money out. I expect nothing less than a full refund from them (which I already asked for when I ordered the other foods). Doubt I'll get it or any words from them at all. Lesson learned. Highly DON'T recommend.
Helpful Report
Posted 6 months ago
Hello E Scott, Please accept my apologies for the issues you have incurred with your hamper order, we suffered with system and carrier issues. Could you please contacts us, with your order number, to enable us to come to a satisfactory outcome for you. Kind regards Jen Hay Hampers
Posted 6 months ago
Delivered on the date specified & all recipients were very happy with their gifts. Excellent service :)
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Posted 6 months ago
Hamper ordered for 18 th, no delivery, no response to communication. Dreadful
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Posted 6 months ago
Hello, Please accept my apologies for the issues you have incurred with your hamper being delivered, we suffered with system and carrier issues. Could you please contacts us, with your order number, to enable us to come to a satisfactory outcome for you. Kind regards Jen Hay Hampers
Posted 6 months ago
Beautiful Christmas hamper; my elderly parents loved it as it contained all the goodies they really enjoy. It arrived on time and was well packaged. Highly recommend.
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Posted 6 months ago
A good selection to choose, easy to order, delivered as requested: my Son and wife were very pleased for the Xmas presents. Thank you Hay Hampers !
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Posted 6 months ago
Terrible service booked 2 hampers for 19th told busy will go 20th December then told 23rd am and on the 23rd when all businesses have closed for Christmas that delivery will be 24th for one and not sure on the other. No phones answered only communication by facebook messenger which was terrible also. Do not use
Helpful Report
Posted 6 months ago
Hello, Please accept my apologies for the issues you have incurred with your hamper orders, we suffered with system and carrier issues. Could you please contacts us, with your order number, to enable us to come to a satisfactory outcome for you. Kind regards Jen Hay Hampers
Posted 6 months ago
BUYER BEWARE Informed me on 24/12 unable to deliver my order!! I placed order one month ago!!! Disgraceful
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Posted 6 months ago
Hello, Please accept my apologies for the issues you have incurred with your hamper order, we suffered with system and carrier issues. Could you please contacts us, with your order number, to enable us to come to a satisfactory outcome for you. Kind regards Jen Hay Hampers
Posted 6 months ago
Same horrific service as the rest of the reviews. Delivery date promised, money taken and then no communication what so ever. DO NOT USE this company. I expect a full refund as I will have to go out tomorrow and buy another present so that I have something to give in time for Christmas.
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Posted 6 months ago
Hello Suzanne, Please accept my apologies for the issues you have incurred with your hamper being delivered, we suffered with system and carrier issues. Could you please contacts us, with your order number, to enable us to come to a satisfactory outcome for you. Kind regards Jen Hay Hampers
Posted 6 months ago
Hamper ordered and money (£75) taken efficiently. Delivery date selected. But no confirmation email. No hamper. No response to email. Phone number on website not working. Gutted. I seem to be one of many.
Helpful Report
Posted 6 months ago
Hello, Please accept my apologies for the issues you have incurred with your hamper being delivered, we suffered with system and carrier issues. Could you please contacts us, with your order number, to enable us to come to a satisfactory outcome for you. Kind regards Jen Hay Hampers
Posted 6 months ago
Hay Hampers Ltd is rated 4.5 based on 892 reviews