Hay Hampers Ltd Reviews

Name: Hay Hampers Ltd
Address: Hay Hampers, Great Bowden Road, Market Harborough, Leicestershire
Rating: 4.53

4.5 Rating 892 Reviews

89 %

of reviewers recommend Hay Hampers Ltd

4.5

Based on 892 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Visit Website

Phone:

01476550420

Email:

sales@hampers.co.uk

Location:

Hay Hampers,
Great Bowden Road,
Market Harborough
Leicestershire
LE16 7DE

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made an order for a Christmas present and selected the 19th of December, the item wasn't delivered on the 19th and hadn't even been shipped. I have messages on numerous occasions about my order but with no reply. I called them on the 20th and asked if my order could be delivered on the 21st, as this would be the last day I could accept the delivery as it was a Christmas present. If this was not going to be possible, then the order needed to be canceled and refunded, the person I spoke to said they would call me back and let me know if they could get it to me by the 21st, but as expected I didn't get a call back. The item arrived on the 23rd, so I emailed the company to say please collect, but again no reply to my email or live chat! I would advise to not use this company, as they clearly can't deliver on time or reply to their customers.”

Helpful Report

Posted 5 months ago

Hello Dan, Please accept my apologies for the issues you have incurred with your hamper order. Could you please contact us, to allow us to resolve this to a satisfactory resolution. Kind regards Jen Hay Hampers

Posted 5 months ago

“The order still has not been delivered”

Helpful Report

Posted 5 months ago

Hello Barbara, Please accept my apologies for the non delivery of your gift. I can see from the tracking that unfortunately the hamper has been lost in transit. As mentioned please contact us to enable us to either offer a full refund or a replacement. We look forward to hearing from you. Kind regards Jen Hay Hampers

Posted 5 months ago

“I ordered a Hays hamper for my elderly mother. I'm based in Canada, and ordered from this company last year with no issues. This year, the hamper did not arrive on the 19th when it was supposed to. I emailed, called, and emailed again, to no avail. On the 22nd I ordered her a bunch of foods from Amazon Fresh, because I couldn't risk her being without at Christmas, with no other family there to support her. On the 23rd the Hays Hamper arrived. I'm extremely unhappy to say the least, with zero communication from them I had no choice but to get a back up, and now I have paid a lot of money out. I expect nothing less than a full refund from them (which I already asked for when I ordered the other foods). Doubt I'll get it or any words from them at all. Lesson learned. Highly DON'T recommend.”

Helpful Report

Posted 6 months ago

Hello E Scott, Please accept my apologies for the issues you have incurred with your hamper order, we suffered with system and carrier issues. Could you please contacts us, with your order number, to enable us to come to a satisfactory outcome for you. Kind regards Jen Hay Hampers

Posted 6 months ago

“Hamper ordered for 18 th, no delivery, no response to communication. Dreadful”

Helpful Report

Posted 6 months ago

Hello, Please accept my apologies for the issues you have incurred with your hamper being delivered, we suffered with system and carrier issues. Could you please contacts us, with your order number, to enable us to come to a satisfactory outcome for you. Kind regards Jen Hay Hampers

Posted 6 months ago

“Terrible service booked 2 hampers for 19th told busy will go 20th December then told 23rd am and on the 23rd when all businesses have closed for Christmas that delivery will be 24th for one and not sure on the other. No phones answered only communication by facebook messenger which was terrible also. Do not use”

Helpful Report

Posted 6 months ago

Hello, Please accept my apologies for the issues you have incurred with your hamper orders, we suffered with system and carrier issues. Could you please contacts us, with your order number, to enable us to come to a satisfactory outcome for you. Kind regards Jen Hay Hampers

Posted 6 months ago

“BUYER BEWARE Informed me on 24/12 unable to deliver my order!! I placed order one month ago!!! Disgraceful”

Helpful Report

Posted 6 months ago

Hello, Please accept my apologies for the issues you have incurred with your hamper order, we suffered with system and carrier issues. Could you please contacts us, with your order number, to enable us to come to a satisfactory outcome for you. Kind regards Jen Hay Hampers

Posted 6 months ago

“Same horrific service as the rest of the reviews. Delivery date promised, money taken and then no communication what so ever. DO NOT USE this company. I expect a full refund as I will have to go out tomorrow and buy another present so that I have something to give in time for Christmas.”

Helpful Report

Posted 6 months ago

Hello Suzanne, Please accept my apologies for the issues you have incurred with your hamper being delivered, we suffered with system and carrier issues. Could you please contacts us, with your order number, to enable us to come to a satisfactory outcome for you. Kind regards Jen Hay Hampers

Posted 6 months ago

“Hamper ordered and money (£75) taken efficiently. Delivery date selected. But no confirmation email. No hamper. No response to email. Phone number on website not working. Gutted. I seem to be one of many.”

Helpful Report

Posted 6 months ago

“Gillian. I ordered a hamper a week ago which should have been delivered on the 19th - still not delivered!!! The money has been taken out of my account - is this fraud ? So disappointing, this was for my grandson for Christmas. They do not answer the phone, I have sent emails but don’t get a reply. A disgusting service and not to be recommended. I need this delivered for Christmas or expect a refund.”

Helpful Report

Posted 6 months ago

Hello Gillian, Please accept my apologies for the issues you have incurred with your hamper being delivered, we suffered with system and carrier issues. Please be assured that this is not fraud. Could you please contacts us, with your order number, to enable us to come to a satisfactory outcome for you. Kind regards Jen Hay Hampers

Posted 6 months ago

“Hamper should have been delivered 3 days ago. No tracking email has been sent yet. No one is replying to emails and no one is answering the phones. Really disappointed”

Helpful Report

Posted 6 months ago

Hello Pam, Please accept my apologies for the issues you have incurred with your hamper being delivered, we suffered with system and carrier issues. Could you please contacts us, with your order number, to enable us to come to a satisfactory outcome for you. Kind regards Jen Hay Hampers

Posted 6 months ago

“I ordered on 17th December with a delivery date of 19th. I contacted Hay Hampers on 20th and was told it would be delivered by Saturday 21st. Its now 23rd and still nothing, website still shows status of processing and there is no-one available on live chat and no answer on the telephone number. I need this hamper today as it is a Christmas gift but I cannot get hold of anyone. WILL NOT USE AGAIN AND NEVER RECOMMEND THIS COMPANY TO ANYONE - AVOID!!”

Helpful Report

Posted 6 months ago

Hello Lynsey, Please accept my apologies for the issues you have incurred with your hamper being delivered, we suffered with system and carrier issues. Could you please contacts us, with your order number, to enable us to come to a satisfactory outcome for you. Kind regards Jen Hay Hampers

Posted 6 months ago

“Do not use this company. Ordered hamper for a Xmas present in October, hasn’t been delivered and can’t get hold of anyone via call, text, chat or email. Order still showing as pending. They have taken my money though. Horrendous.”

Helpful Report

Posted 6 months ago

Hello, Please accept my apologies for the issues you have incurred in your hamper being delivered, we suffered with system and carrier issues. Could you please contacts us, with your order number, to enable us to come to a satisfactory outcome for you. Kind regards Jen Hay Hampers

Posted 6 months ago

“Hamper should have been delivered on 19 Dec. It wasn't. Your telephone rep promised that it would be delivered yesterday, 20 Dec. It wasn't. Yesterday afternoon, nobody was anwering the telephone, nobody is responding to electronic messaging. This morning, 21 Dec, nobody is answering the phone. I have a last minute opportunity to retrieve Christmas by other means but Hay Hampers won't even offer me a status report. You have a few hours to save this before I append Hay Hampers to the list of unreliable traders?”

Helpful Report

Posted 6 months ago

Hello Philip. Please accept my apologies for the issues you have incurred in your hamper being delivered, we suffered with system and carrier issues. Could you please contacts us, with your order number, to enable us to come to a satisfactory outcome for you. Kind regards Jen Hay Hampers

Posted 6 months ago

“Hamper not delivered when they said it was going to be so of very little use. Won't be using them again. Little or no customer service response either. Pretty poor all round really”

Helpful Report

Posted 6 months ago

Hello Ruth, Please accept my apologies for the delay in your hamper being delivered, we suffered with system and carrier issues. Could you please contacts us, with your order number, to enable us to come to a satisfactory outcome for you. Kind regards Jen Hay Hampers

Posted 6 months ago

“I ordered a hamper and they sent the wrong item. I have been promised a replacement twice and still no hamper. So disappointed and let down! Would not recommend. Poor customer service. Still waiting 3 weeks later!!!!!”

Helpful Report

Posted 6 months ago

Hello Beverley, Please accept my apologies for the delay in sending your replacement hamper. This has now been delivered and please keep the incorrect hamper with our compliments or donate to a local food bank. Kind regards Jen Hay Hampers

Posted 6 months ago

“Hamper wasn't delivered on the specified date, i had to chase and was told it hadn't been sent out yet. Incorrect gift card delivered with hamper. Kind of lost the special touch of sending a surprise to a well deserved client! Will not use again”

Helpful Report

Posted 6 months ago

Hello, I am sorry to hear of your experience using Hay Hampers, if you could contact us, we can arrange to find a suitable soluton. Kind regards Jen Hay Hampers

Posted 6 months ago

“I have not received my order yet little disappointed”

Helpful Report

Posted 6 months ago

Hello Ms Sharpe, I am sorry to hear that you did not receive your order. If you can contact us with your order number and address details i can arrange for a replacement hamper or refund to be processed. Apologies and kind regards Jen Hay Hampers

Posted 6 months ago

“You was supposed to deliver on 2/12/2024 as requested by me but you changed the date to 30/11/2024 and I had to book a day off from work which I was not happy about .”

Helpful Report

Posted 6 months ago

Hello, I am sorry to hear that your delivery date was amended. Could you kindly send me your order details and i can investigate this further for you. Kind regards Jen Hay Hampers

Posted 6 months ago

“I don’t get it, we received one of these from our company for Christmas, all contained in a pretty ugly bag, a few mediocre bits of Christmas food then a lump of hay chucked on top. I’d have preferred the money to be honest. Bah Humbug. 👎🏻👋🏻”

Helpful Report

Posted 1 year ago

We are sorry the hamper didn’t meet your expectations. We always strive to give the best customer experience. We take customer satisfaction seriously and we will use your feedback to help improve our products. We aspire to work with the finest artisan food and drink companies so that we can ensure every gift hamper is to the highest possible standard. Our priority is providing the customer with an exceptional service at all times and we are terribly sorry on this occasion this was not fulfilled. We have passed on your feedback to our product development team.

Posted 1 year ago

“The hamper wasn’t received.”

Helpful Report

Posted 1 year ago

Hello I am very sorry to hear your hamper hasn't arrived, could you please call the office so we can look into this for you and send a replacement? Kind Regards Julie

Posted 1 year ago

Hay Hampers Ltd is rated 4.5 based on 892 reviews