Hay Hampers Ltd Reviews

Name: Hay Hampers Ltd
Address: Hay Hampers, Great Bowden Road, Market Harborough, Leicestershire
Rating: 4.57

4.6 Rating 732 Reviews

90 %

of reviewers recommend Hay Hampers Ltd

4.6

Based on 732 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

01476550420

Email:

sales@hampers.co.uk

Location:

Hay Hampers,
Great Bowden Road,
Market Harborough
Leicestershire
LE16 7DE

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I will order more soonest.”

Helpful Report

Posted 6 months ago

“I'm afraid that we were disapointed. The Stilton cheese had only one day shelf life left on it. Whilst I know that cheese can last a lot longer the Stilton was really strong and had an unpleasant odour. This was a birthday present fort my husband so disappointing.”

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Posted 11 months ago

“I paid extra for a Saturday delivery, but the hamper was sent early because of possible strike action by the carrier. I realise this was a problem for you, but felt that you should have said on your website that you would be sending hampers early.”

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Posted 1 year ago

“I didn't see the hamper as it was wrapped as soon as it arrived in the box. My feedback was that the recipient was not all that enamoured with the contents. Not being Jewish,I cannot comment on why that was the case. As it was supposed to be a Hanukah hamper, I can only assume it fell short of their expectation”

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Posted 1 year ago

“Didn't arrive on the next day as promised. Very disappointed.”

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Posted 1 year ago

“Unfortunately the shortbread was smashed open upon arrival. I tried messaging the team about this, just to let them know. In which I received a response that wasn't very helpful”

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Posted 2 years ago

“I bought a non alcoholic cheese hamper for my sister 50th birthday. But was disappointed when it arrived with a real ale chutney. When I called to tell them they were all very apologetic and rectified this. My sister loved the hamper but so disappointed to see after a month the real ale chutney still showing in the non alcoholic products section!”

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Posted 2 years ago

“I ordered two hampers for separate addresses on 3rd December. They got delivered on 24th December at 8am. It took really long and there was no communication from the seller. Once I chased up before Christmas they got delivered and my friends were very happy with them. I deducted the 2 stars for communication and late delivery otherwise it would have been 5 stars.”

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Posted 2 years ago

“Lovely Hampers just a shame it took almost 3 weeks to arrive”

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Posted 2 years ago

“Ordered 2 hampers. One looked perfect. the other came with a Porkpie that was out of date by the time I'm was gifted- use by was 26 Dec. Wouldn't use them again.”

Helpful Report

Posted 2 years ago

Hi Richard Thank you for your feedback and we are very sorry about this. We work hard to monitor all our items and ensure products are well within their use-by date. With some perishable items, they are stored in our freezers so once out for delivery they will begin to defrost and by the time they reach the customer, we advise them to be consumed within a few days to enjoy them. If you would like to discuss this further please contact our customer services team (sales@hampers.co.uk). Thanks Hannah

Posted 2 years ago

“I have always used Hay Hsmoers in the past and decided to use them for the Christmas hampers. I ordered early December (6th & 7th) & selected item saying “in time for christmas” as there was no other choice, even for specific days. My friends did not receive the hampers until the very last few days right before Christmas Eve, and the orders tracker on the website was always stuck at processing. I was advised by Customer Services to take a screen shot & email it to the Sales email inbox to get a status on the orders. I understand it was a busy time but I should need to chase up for many orders I placed early on, only to find they were sent just before Christmas Eve - I will continue to use the service as I do like the choices on offer”

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Posted 2 years ago

“WE ORDERED EARLY BUT THERE WAS A QUERY REGARDING THE DELIVERY ADDRESS ONLY A FEW DAYS BEFORE IT SHOULD BE DELIVERED. iT WAS FINALLY DELIVERED ON TIME.”

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Posted 2 years ago

“Nice hamper supplied. Delivery however was not notified at all as per their website and only found out it had delivered when told by the recipient. Poor communication.”

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Posted 2 years ago

“Website glitches badly, product was well received though.”

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Posted 2 years ago

“i ordered on 6th December and it was delivered on the 23rd, about 2 hours before i needed to present them to staff......a nail-biting experience!! Other hamper suppliers delivered within the week. So...technically it arrived on-time, i.e. before Christmas, but I can do without the stress, so will be ordering elsewhere next year.”

Helpful Report

Posted 2 years ago

Hi Michael Thank you for your order. We hope your team enjoyed the hampers. Upon reviewing your order, we can see you specified the requested delivery date of 23/12/2021 via our website and we can confirm the hampers arrived with you, on this date. However, we understand that you would like a more dedicated service for your corporate hamper order and we would like to make this right. I have passed your details to our Corporate Sales Manager who will be in touch shortly and you will receive a dedicated Account Manager, so in future, they will handle everything from your order, requested delivery and any bespoke requirements you have. If you have any further questions please get in touch. Thanks Hannah

Posted 2 years ago

“For the second year running one of the hampers ordered did not arrive on the date requested. Delivery dates are not chosen at random, they are required for specific reasons. Your company cannot guarantee a delivery date as you are beholden to the vagaries of Parcel Force. Why not advise your customers that a 48 hour time slot is more realistic. Unfortunately, as the hampers themselves are delicious, there will be no third year. Covid was not an acceptable excuse as the hamper in question sat in the distribution centre, not that far from the delivery address, for 24 hours.”

Helpful Report

Posted 2 years ago

Hi Georgina We are very sorry to hear we have let you down and not met our usual high standards. Our teams work very hard to deliver our gifting experience that so many customers enjoy. We apologise in this instance we have fallen short. Both this year and last year we experienced very large volumes of orders and Covid has affected both our team and our couriers. However, we value every customer and we would like the opportunity to win you back and rectify this issue. I have passed your details to the Customer Services team who will be in touch shortly and we hope you will allow us to make things right. Thanks Hannah

Posted 2 years ago

“Hamper was a Christmas present and I believe was great. However it wasn't delivered until 30/12 which spoilt the experience somewhat.”

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Posted 2 years ago

“Whilst the hamper was very well received by the recipient, the let down was the failure to deliver on the due day as a result of human error. This was openly admitted and the delivery charge has been credited to my account. As the problem was dealt with honestly, I will use Hay Hampers again in the future.”

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Posted 2 years ago

HI, Thank you for your honesty and also for giving us another chance. Our teams work very hard from picking products to packing orders and we care about every customer's experience. We want to thank you for understanding that we do make the odd mistake and also for allowing us to rectify this to improve and better the service we offer. Thanks Hannah

Posted 2 years ago

“Product fine but I specified and paid for delivery on 30/12 after Xmas as was for a birthday present in January not for Xmas”

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Posted 2 years ago

“Lovely hampers when they eventually arrived. Ordered 2 as gifts, on the 28/11/21 to arrive on the 17/12/2021. After a phone call to find out why they hadn’t arrived was told they weren’t dispatched to DPD until the 20/12/21. One arrived on the 21/12 the other on the 22/12. I paid extra for them to be delivered on my chosen date! My advice would be to order as early as possible to avoid disappointment.”

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Posted 2 years ago

Hay Hampers Ltd is rated 4.6 based on 732 reviews