Halo Reviews

Name: Halo
Address: Lion Yard, Broad Street, Leominster, Lion Yard, Broad Street, Leominster, Herefordshire
Rating: 4.17

4.2 Rating 6,327 Reviews

77 %

of reviewers recommend Halo

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About Halo:

Halo is a registered charity and social enterprise running 22 sport and leisure centres throughout Herefordshire, Bridgend County Borough, Shropshire and Swindon on behalf of the local authorities. We often discuss our status as a social enterprise, but many of our customers are unsure of what it actually means and more importantly, how it benefits them. Being a social enterprise means Halo trades for social purposes. We are a registered charity and 'not for profit' organisation, with no shareholders.

The money we make is ploughed back into the facilities.

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Phone:

01568618980

Email:

info@haloleisure.org.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gym needs a little bit more regular maintenance to keep up to standards.”

Helpful Report

(Hereford Leisure Centre) - Posted 9 months ago

“There is very little in Pencoed Halo gym in the way of resistance training, which is unfortunate as what is there. I.E the cable station, takes up a lot of room and could be a much better system. The Smyths machine is old and breaks frequently, the dumbbells do not go up to 40Kg as in Bridgend Halo, and there are no barbells whatsoever. I have stopped using the gym because of these reasons and am considering termination of my membership.”

Helpful Report

(Pencoed) - Posted 9 months ago

“Prices keep on rising and facilities being removed. No more shower gel dispensers for customers use. Also showers in male changing rooms were out of order for at least 3 days. No notification of them being out of order communicated to members either. The place seems to have gone down hill of late. Not sure if this is down to a change of management or just lack of thought to paying members.”

Helpful Report

(Pencoed) - Posted 9 months ago

“Charging over £7 a time just to use a steam room. Jacuzzi not working. Extra £3 for a swim. Prices don't reflect the services available.”

Helpful Report

(Pyle) - Posted 10 months ago

Good afternoon, Thank you for your feedback, I can look into this for you. Unfortunately the jacuzzi hasn't re-opened since covid in March 2020, we are looking into this to see what we can do. Many Thanks

Posted 10 months ago

“I joined the gym to increase my fitness but was upset to find it was closed each time I wanted to access it mostly at the weekends. The staff are helpful and welcoming.”

Helpful Report

(Severn) - Posted 10 months ago

“I only use the golf course and to be honest the standard of the fairways and rough are atrocious with mown grass just left there. It used to be much better than this and it puts me off playing there I’m seriously considering cancelling my membership”

Helpful Report

(Hereford LC) - Posted 10 months ago

“There are currently no swimming sessions available that I can attend due to new, very restrictive timetable. I want either late morning, early afternoon or late evening sessions but the new schedule hardly has any swim sessions available at these times. I did try to book for this Thursday/Friday at 12.00 quiet time, but both sessions have been fully booked since Sunday night. staff at centre are brilliant centre facilities are good”

Helpful Report

(Severn) - Posted 10 months ago

“Gym equipment often out of service or damaged. Pool in poor state, spa has been out of service since before covid but membership price hasn't changed”

Helpful Report

(Hereford LP) - Posted 11 months ago

Hi Jamie, I'm sorry to hear that you are unhappy with our facilities. There is one item in the gym that is partially out of use at the moment (reported), other than that we haven't had any faults for a while since our new servicing contract has been in place We try our best to make sure our facilities are clean and well maintained, so please let us know of any issues that arise when on site as we can hopefully sort them out there and then for you

Posted 10 months ago

“Poor classes. I attended a LBT class on Tuesday 23 May, and a lady slipped and hurt her ankle. Our class stopped and we could not continue as the instructor had to tend to the lady as a first aider was not present. I used to attend LBT at 5.45pm which was a favoured time by a lot of people. The LBT class was pushed on to allow for Yoga. The Yoga class has since stopped and there isn't a 5.45pm class. We've asked about a step class. The classes are very poor. The toilets smell and are unclean. Not enough instructor run spin classes either. I'd love to do a Saturday step class or an aerobics class.”

Helpful Report

(Leominster) - Posted 11 months ago

“Too small , difficult to leave and additional unknown charges”

Helpful Report

(Brockworth) - Posted 11 months ago

Thank you for the feedback Ryan and sorry to see you are disappointed. Please can you contact the centre to discuss further on 01452 864796 The Halo Team

Posted 11 months ago

“The building and equipment is a poor state. The studio in which most of classes are held is missing, you can pear into the fabric of the building and pray that nothing with dislodge and fall on you. Dirty floors and toilets, customers service is just close to none. Swimming pool is a disgrace, chipped tiles, dirty cubicles and run down, dirty unusable toilets. The reservation system is unreliable often resulting in double booking or no booking- always a gamble. The whole package it’s a joke.”

Helpful Report

(Leominster) - Posted 11 months ago

“Told induction was £11, paid then after the induction was asked for more money to finish the induction”

Helpful Report

(Hereford LP) - Posted 11 months ago

Hello Anonymous. Please can you contact Sian.thomas@haloleisure.org.uk to explain this a bit further. Thank you for your review.

Posted 11 months ago

“Lady who dealt with me was not considerate of my situation. Really didnt want to go back to use the facilities but meant my son would miss out. Having been a member of several leisure facilities over time, the company and its policies rate very low.”

Helpful Report

(Bridgend Life) - Posted 11 months ago

Hi Leanne Thank you for your feedback. We are continually looking to improve our service and we will take your feedback on board to make changes where needed. If you would like to contact us directly to discuss, please speak with a member of our customer service managers. Halo Team

Posted 11 months ago

“Old rusty equipment - update required Showers don’t work either broke or leaking Only disabled working barely - I’m not disabled so is not fair on people who are Changing rooms - the river wye is cleaner even after the water companies have dumped sewage into it Needs a deep clean regularly as it’s a state As for having to pay more to use a better facility in Hereford is making me doubt the monthly cost as experience is not enjoyable I do like the swimming pool in Leominster as it’s 25m but could be open longer Happy to take pics of changing rooms next time I go if required but go see for yourself it’s never clean”

Helpful Report

(Leominster) - Posted 1 year ago

“condescending staff, other gym-goers mean to people of lesser capabilities, equipment felt dirty and sweaty”

Helpful Report

(Kington) - Posted 1 year ago

“i did this before and didnt get a response.”

Helpful Report

(Ross) - Posted 1 year ago

Morning Steve, Please see our original feedback and response to your review. For our sports centre in Ross which was Halo centre of the year in 2017/18 the decline and general degradation of the centre these days is sad to see. Hi Steve, Thank you for the review, I see you've scored us 2 stars, we definitely appreciate any feedback on our centre. Could you provide some examples on what has changed or what could be improved within our centre. Thanks. Ross Halo Team.

Posted 1 year ago

“The gym is tiny, it needs to be extended the reception and desk is like three times the size of it. Equipment is dated.”

Helpful Report

(Pyle) - Posted 1 year ago

Good morning Lee, Thank you for your comments, we are a small centre but halo offer larger gyms to suit everyones needs accross the region. Many Thanks

Posted 1 year ago

“Very poor ! Expensive and not vfm .Lack of good classes.Gym ,studios and changing rooms are dirty”

Helpful Report

(Leominster) - Posted 1 year ago

“Despite the fact that I have one month left in my frozen membership I have been charged one full month to cancel it”

Helpful Report

(Hereford LC) - Posted 1 year ago

Hi Amr, Thank you for sending us a review. I will ask our Contact Team to call you to discuss. Thanks Matt

Posted 1 year ago

“Rundown and has no money spent on it. Shoulder press out of action for approx 5 months, because Halo wouldn’t pay for a new handle. Took nearly 6 months to change a light fitting. Lots of equipment covered in rust, yet increased membership fee for second year in a row- where is that money going?! Staff are great.”

Helpful Report

(Ynysawdre) - Posted 1 year ago

Thank you for your comments. We appreciate the time you have taken to reply and give your feedback. We apologise for the length of time taken to repair the equipment. Glad to see the light and shoulder press are back in action but it should have been quicker. With the energy prices increasing greatly we have had no option but to increase our prices. We do have a life span on equipment and we are currently looking at these and if we are in a financial position to replace them with new equipment then we will inform our customers. Thank you for your positive comments on the staff. We will ensure that the team are made aware. Kind regards Ynysawdre staffing team. Kind regards Ynysawdre Staffing Team

Posted 1 year ago

Halo is rated 4.2 based on 6,327 reviews