Halo Reviews

Name: Halo
Address: Lion Yard, Broad Street, Leominster, Lion Yard, Broad Street, Leominster, Herefordshire
Rating: 4.17

4.2 Rating 6,290 Reviews

77 %

of reviewers recommend Halo

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About Halo:

Halo is a registered charity and social enterprise running 22 sport and leisure centres throughout Herefordshire, Bridgend County Borough, Shropshire and Swindon on behalf of the local authorities. We often discuss our status as a social enterprise, but many of our customers are unsure of what it actually means and more importantly, how it benefits them. Being a social enterprise means Halo trades for social purposes. We are a registered charity and 'not for profit' organisation, with no shareholders.

The money we make is ploughed back into the facilities.

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Phone:

01568618980

Email:

info@haloleisure.org.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly staff and well equiped”

Helpful Report

(Hereford LC) - Posted 2 months ago

“It’s a great leisure centre. Only thing missing is a cafe. It would be so popular.”

Helpful Report

(Ledbury Swimming Pool) - Posted 2 months ago

“Very friendly helpful centre that offers a bit of everything. Part of the community”

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(Highworth) - Posted 2 months ago

Thank you for taking the time to give us a great 4* review and positive feedback. Many thanks Corina

Posted 2 months ago

“Overall good experience but fast track system never works so often caught in long cues to check in at desk. Facilities good but really need a jacuzzi to justify higher rating.”

Helpful Report

(Bridgend Life Centre) - Posted 2 months ago

Hi Kevin Thank you so much for giving Halo a 4-star rating! We truly appreciate your feedback and are glad that overall, you had a good experience with us. We apologize for the inconvenience you faced with our fast track system not working properly, we understand how frustrating that can be and will definitely work on improving our system to avoid such situations in the future. Halo Team

Posted 2 months ago

“The facilities are great and the staff are friendly, however I’ve got to knock a star for the lockers. A lot of them are broken and I’ve lost at least 3 £1 coins in lockers that don’t have the right key/don’t lock and just swallow the coin anyway. A few don’t even have doors.”

Helpful Report

(Ynysawdre) - Posted 2 months ago

Thank you so much for awarding Halo with a 4-star rating! We truly value your feedback and your time spent at our facility. We appreciate your kind words about our great facilities and friendly staff. We apologize for any inconvenience you experienced with our lockers. We understand how frustrating it can be to encounter broken lockers or lose coins due to malfunctioning keys. Rest assured, we have taken note of your concerns and will address them promptly to ensure a better experience for our valued visitors like you. We look forward to having you back at Halo soon and providing you with an even more enjoyable visit. Thank you once again for your feedback and for choosing Halo for your leisure activities.

Posted 2 months ago

“Gym not very clean.”

Helpful Report

(Hereford Leisure Centre) - Posted 2 months ago

“The gym itself is great and the staff are friendly. Most days, I attend the gym from around 4pm. My biggest gripe is the amount of kids using the equipment without any support, or guidance. I have seen many ‘close calls’ with them dropping weights, messing around, or not correctly using the equipment, hogging the equipment so that serious gym ‘goers’ like me are unable to use the equipment. These youngsters are an accident waiting to happen. The staff unfortunately do not seem to intervene or at least keep an eye. In my eyes, this is a huge downfall for the gym as it really is a great gym and has made me think about leaving unless this changes. My final point would be in relation to the amount of heat that is pumped into the changing rooms, very hot after an intense workout!”

Helpful Report

(Maesteg SC) - Posted 2 months ago

Thank you for your feedback. The gym is manned at all times but it is over three rooms. We will make the gym staff aware and be extra vigilant. We will look into the changing room heat you have described. Kind regards Maesteg Staffing Team

Posted 2 months ago

“The gym itself is great. The staff are lovely and friendly. It’s clean and has great facilities. The biggest issues are the high volume of teenagers there at 4pm. The gym is almost unusable at times. They wait for staff to leave the room and use all the equipment in groups of up to 6 people. They mess around. Risk injury by dropping weights and stop those coming from work using the equipment. I therefore have to wait around for equipment. If they were using the equipment correctly I would wait my turn however it’s sometimes unbearable and I have thought about leaving this gym for this reason only. Which is a huge shame. I know a lot of other people think this way too.”

Helpful Report

(Maesteg SC) - Posted 2 months ago

Thank you for your feedback. The gym is manned at all times but it is over three rooms. We will make the gym staff aware and be extra vigilant. Kind regards Maesteg Staffing Team

Posted 2 months ago

“Staff and equipment excellent. But the whole enterprise is let down badly by the lockers. Many will not take the pound coin and others, having taken it will not give it back. This does take the gloss off an otherwise very rewarding experience for which congratulations.”

Helpful Report

(Leominster) - Posted 2 months ago

“I have been using the gym for many years and always manage to get on the equipment I need. The machines have just been upgraded and much improved.”

Helpful Report

(Hereford Leisure Pool) - Posted 2 months ago

Thank you so much, Jane, for your fantastic 4-star rating of Halo! We greatly appreciate your feedback and are thrilled to hear that you have been using the gym for many years. We are delighted that you always manage to get on the equipment you need and that you have noticed our recent machine upgrades. We strive to provide the best possible experience for our members, and it is wonderful to know that the improvements have made a positive impact for you, we are planning on further upgrades later this year. We look forward to serving you for many more years to come! Kind regards Hereford Leisure Pool

Posted 2 months ago

“Great staff, friendly, perfect for my needs.”

Helpful Report

(Leominster Leisure Centre) - Posted 2 months ago

“I started by joining the aqua aerobics following an accident. These sessions have proved to be very helpful in my rehabilitation and also very enjoyable. Taking out a membership helps cut the cost of these, whilst offering the opportunity to use a wide variety of gym equipment which I am working my way through. The staff are very friendly and approachable.”

Helpful Report

(Holmleigh) - Posted 2 months ago

“Very friendly staff always made to feel welcome. New equipment in the gym is great but could do with another treadmill as sometimes when it’s busy they are all in use. Other than that great pool and gym”

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(Ross) - Posted 2 months ago

Hi Stephen, Thank you for taking the time to provide us with positive feedback. Due to receiving multiple comments regarding the lack of treadmills we have ordered two more which will shortly be delivered. Kind Regards Ross Halo Team

Posted 2 months ago

“It’s a really nice community, very welcoming”

Helpful Report

(Pyle Swimming Pool) - Posted 2 months ago

Thank you for your positive comments on our centre, they will be shared with the team. Many Thanks

Posted 2 months ago

“I like the range of classes. The staff are friendly and helpful.”

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(Bridgnorth Endowed Leisure Centre) - Posted 2 months ago

“Staff friendly and helpful”

Helpful Report

(Pencoed Swimming Pool) - Posted 2 months ago

Thank you so much, Annette, for awarding Halo with a fantastic 4-star rating! We truly appreciate your positive feedback. Our staff is always dedicated to providing a friendly and helpful experience to all our customers. It's great to know that you had such a positive encounter.

Posted 2 months ago

“I can only comment on the gym, which I use weekly. The new equipment is good and the member of staff there that I see most often (Ryan) is always very friendly, helpful & hard-working. I feel that fault and minor repair issue reporting does not seem to be as effective as it should be. H&S awareness and premises management needs a higher profile to ensure that standards are maintained; these are often low cost issues. Cleaning also seems to be a low priority matter.”

Helpful Report

(Hereford Leisure Pool) - Posted 2 months ago

Dear Valerie, Thank you so much for your 4-star rating of Halo. We truly appreciate your feedback and are thrilled to hear that you enjoy using our gym on a weekly basis. We also want to express our gratitude for highlighting Ryan's exceptional customer service. We're proud to have him as part of our team and we'll make sure to pass on your kind words to him. We apologise for any inconvenience you may have experienced regarding fault and minor repair reporting. Our service and repairs contractors usually attend within 48 hours, however a recent issue with our climbers was initially intermittent, so there appeared to be no fault when i looked into it. This has since been reported and the technical team have attended site to work towards a resolution Similarly, we appreciate your feedback on health and safety awareness, premises management, and cleaning. We understand that these aspects are crucial for maintaining high standards and we will make this a priority for improvement. Thank you once again for your valuable feedback. We hope to continue providing you with a pleasant gym experience. Best regards, Charlie

Posted 2 months ago

“I enjoy using the gym at Bromyard Halo Centre. The staff are always welcoming and helpful. The gym is well laid out and there are more than enough pieces of equipment to work out on. It always looks clean and bright. Whenever anything needs replacing or repairing, it always appears to be done promptly.”

Helpful Report

(The Bromyard Centre) - Posted 2 months ago

“Friendly helpful staff”

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(Hereford Leisure Pool) - Posted 2 months ago

Hi Virginia, Thank you for taking the time to give Halo a four-star rating! We greatly appreciate your support and feedback. Our team is thrilled that you found our staff friendly and helpful during your visit. We strive to deliver excellent customer service, and it's fantastic to know that we succeeded in making your experience a positive one. We hope to have the pleasure of serving you again soon. Thank you once again for choosing Halo!

Posted 2 months ago

“Much new equipment in the gym has improved the experience. Cleaning and maintenance are evidently not a priority for management though.”

Helpful Report

(Hereford Leisure Pool) - Posted 2 months ago

Thank you so much for taking the time to rate Halo with four stars. We greatly appreciate your feedback and are thrilled to hear that you have had an improved experience with the addition of new equipment in our gym. We genuinely apologize for any inconvenience caused by the lack of attention to cleaning and maintenance. We value cleanliness and hygiene as top priorities, and we will address this issue directly with the team to ensure that it is resolved promptly. We are dedicated to providing a positive and enjoyable environment for our members, and your feedback helps us in our commitment to continuous improvement. Thank you again for your kind rating and valuable comments. We look forward to welcoming you back to Halo and providing an even better experience in the future. Best regards, The Halo Team

Posted 2 months ago

Halo is rated 4.2 based on 6,290 reviews