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Halo Reviews

4.2 Rating 6,290 Reviews

77 %

of reviewers recommend Halo

Company Reviews

About Halo:

Halo is a registered charity and social enterprise running 22 sport and leisure centres throughout Herefordshire, Bridgend County Borough, Shropshire and Swindon on behalf of the local authorities. We often discuss our status as a social enterprise, but many of our customers are unsure of what it actually means and more importantly, how it benefits them. Being a social enterprise means Halo trades for social purposes. We are a registered charity and 'not for profit' organisation, with no shareholders.

The money we make is ploughed back into the facilities.

Visit Website

Phone:

01568618980

Email:

info@haloleisure.org.uk

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Halo 5 star review on 11th March 2024

Halo 5 star review on 16th February 2024

Halo 5 star review on 10th January 2024

Halo 5 star review on 1st January 2024

Halo 5 star review on 18th October 2023

Halo 5 star review on 2nd October 2023

Halo 5 star review on 10th May 2023

26

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Warm, welcoming staff and very good facilities, plenty of car parking spaces, wide range of equipment and activity options, changing rooms and toilets could be a bit cleaner but I guess that anywhere with high volumes of people have the same issues. I am surprised at how good it is, very glad Ijoined.”

(Hereford LC) - Posted 4 weeks ago

“Needs more classes in the evening for Pilates”

(Hereford Leisure Centre) - Posted 4 weeks ago

“PLEASE, provide more upright bikes- two is not enough! I’m very disappointed that after a refit at HLC there are 76% less bikes than previously!”

(Hereford LC) - Posted 4 weeks ago

“Pool was wet, but that's a good thing.”

(Ross) - Posted 4 weeks ago

Hi Ben Thank you for taking the time to leave a review. We are glad you like a 'wet' pool :) kind regards Ross Halo Team

Posted 3 weeks ago

“Great pool and friendly helpful staff. Two issues: 1. Not enough public sessions in evenings and weekends. 2. Changing rooms need updating. Leaking ceiling has been there for years.”

(Maesteg Swimming Pool) - Posted 1 month ago

Thank you very much for your kind 4 star rating of our facility, Halo. We truly appreciate your time and effort in sharing your experience. We are thrilled to know that you found our pool to be great and our staff to be friendly and helpful. We believe that a positive and accommodating atmosphere is essential for our customers to enjoy their time at Halo. We also understand your concerns regarding the public sessions availability during evenings and weekends. We constantly strive to improve our services and will certainly take your feedback on board to ensure a wider range of public sessions to cater to different schedules. Furthermore, we apologize for any inconvenience caused by the outdated changing rooms. Your feedback regarding the leaking ceiling has been duly noted, and we assure you that we are actively addressing this issue to provide a more pleasant environment for our guests. Once again, thank you for choosing Halo, and we look forward to welcoming you back soon. Best regards, Halo Halo Management Team

Posted 4 days ago

“Local, convenient and helpful. Cleaning regime could be better in the gym on equipment”

(Bridgend Life Centre) - Posted 1 month ago

Hi Michael Thank you for your 4-star rating , we greatly appreciate your feedback. We understand your concern regarding the cleaning regime in the gym, and we'll certainly take it into consideration for improvement. Halo team

Posted 3 weeks ago

“Staff are always extremely friendly and helpfull”

(Pyle) - Posted 1 month ago

Thank you for your comment, your feedback will be shared with the team. Many Thanks

Posted 3 weeks ago

“Fantastic facility with the most friendly staff. The one thing not giving 5 Stars is being able to control the amount of young people gathering around pieces of gym equipment (sometimes 5 people). This means you can’t get on the equipment for more thank 20/30mins sometimes and miss your own workout. I’m all for fitness of all age’s however this needs to be controlled.”

(Hereford Leisure Centre) - Posted 1 month ago

“Use Bridgend centre regularly. Sometimes large queue at reception, which can make you late for the session. Studio 1-2, floor can be dusty, and when doing pilates etc etc you are close to the floor.”

(Bridgend Life Centre) - Posted 1 month ago

Hi Kathleen Thank you so much for taking the time to rate Halo with 4 stars. We truly appreciate your feedback and are thrilled to hear that you use our Bridgend centre regularly. We completely understand that the large queue at reception can sometimes be frustrating and apologise for any inconvenience caused. We'll take your comments into consideration and try to improve the process to ensure a smoother experience for our valued customers like yourself. Regarding your concerns about Studio 1-2, we apologize for the inconvenience caused by dust, we will make sure to address this issue promptly to enhance your future sessions. Halo team

Posted 1 month ago

“Obviously there are renovations being done which are going to make our centre much better. At the moment changing rooms are dirty and outdated. Most of the staff are friendly and helpful. It is good that we have a Halo Centre in our town.”

(Pencoed Swimming Pool) - Posted 1 month ago

“Overall, I really like Halo Ross on Wye. The staff are so friendly and helpful, and the facilities are kept beautifully clean. I love the swimming pool temperature and using the steam room and sauna. The showers are comfortable and clean and the changing cubicles well maintained. Only a couple of gripes. It would be nice if the 6am swim ended at 7am rather than 06.55 as, by the time we've all got changed and logged in, we don't get our full 55 minutes swim. The steam room seems to be temperamental and is frequently out of action, which is a shame. Some users are still coming into the changing rooms in outdoor shoes.”

(Ross) - Posted 1 month ago

Hi Ruth, Thank you for your recent review, We do our best to make sure the facilities are kept clean and tidy and are glad you have noticed. Unfortunately we have recently has some issues with the steam room, We are currently working on a more permanent fix but please do bare with us. As for the early morning swim We will make a note of your suggestion currently the break in place 06:55 - 07:10 due to welfare of the Lifeguards. Kind regards, Ross Halo Team

Posted 1 month ago

“great facility, but changing rooms need an upgrade”

(Hereford LP) - Posted 1 month ago

Thank you so much for taking the time to rate Halo with 4 stars! We truly appreciate your feedback and your support. We appreciate your comment regarding the changing rooms needing an upgrade and this is something we would like to invest in in the future. Once again, we would like to express our gratitude for your positive rating and valuable feedback. We hope to see you again at Halo and provide you with an even better experience. Many Thanks Hereford Leisure Pool

Posted 3 weeks ago

“Staff always helpful and friendly. Parking easy. Mainly use the pool but have done classes in the past. These vary depending on the instructor involved some more motivating than others.”

(Leominster Leisure Centre) - Posted 1 month ago

“Gym is very good, excellent equipment. Toilets are a let-down. Soap dispensers (on the wall) have been broken since I joined a year ago. They have bottles of liquid soap on the sink, 1 of which was empty when I was there yesterday.”

(The Bromyard Centre) - Posted 1 month ago

“The services and classes offered a good range. The changing rooms are becoming worn as a result of the number of people using them. It can be difficult to find free change cubicles during busy periods. Often cubicles are broken and not usable.”

(Bridgnorth) - Posted 1 month ago

“The best thing about the centre at Ynysawdre is the friendly and helpful staff who work there. One feels nothing is too much trouble for them.”

(Ynysawdre Swimming Pool) - Posted 1 month ago

Thank you so much for taking the time to rate us with four stars! We greatly appreciate your feedback and we're thrilled to hear that you had a positive experience with us. "The best thing about the centre at Ynysawdre is the friendly and helpful staff who work there. One feels nothing is too much trouble for them." We couldn't agree more with this statement. Our dedicated team strives to make every visit enjoyable and convenient for our customers, and it's wonderful to hear that their efforts are recognised.

Posted 1 month ago

“Enjoy my swimming especially active fir life session. Staff are always friendly, only negative is the parking cameras already had a dispute with them but still cost me £20”

(Bridgnorth) - Posted 1 month ago

“Having only returned to the Halo pool at Pyle after many years of absence, the facility is well presented. That said, the water temperature is in the chilly side when entering the water to the point I purposely didn't attend for Jan and much of February. The air temperature in the changing room is also too cold in the winter months.”

(Pyle) - Posted 1 month ago

Thank you for your feedback, we will take your comments onboard. Many Thanks

Posted 3 weeks ago

“Staff always friendly and helpful, facilities are clean and well maintained. There is always space in the car park. Only criticism is the Halo website clunky to use for booking”

(Hereford LC) - Posted 1 month ago

“Very pleased with the activities on offer. The floor of the changing rooms are sometimes not very clean.”

(Brockworth) - Posted 1 month ago

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Halo is rated 4.2 based on 6,290 reviews