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Halo Reviews

4.2 Rating 6,395 Reviews

77 %

of reviewers recommend Halo

Company Reviews

About Halo:

Halo is a registered charity and social enterprise running 22 sport and leisure centres throughout Herefordshire, Bridgend County Borough, Shropshire and Swindon on behalf of the local authorities. We often discuss our status as a social enterprise, but many of our customers are unsure of what it actually means and more importantly, how it benefits them. Being a social enterprise means Halo trades for social purposes. We are a registered charity and 'not for profit' organisation, with no shareholders.

The money we make is ploughed back into the facilities.

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Phone:

01568618980

Email:

info@haloleisure.org.uk

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Halo 5 star review on 2nd May 2024

Halo 5 star review on 11th March 2024

Halo 5 star review on 16th February 2024

Halo 5 star review on 10th January 2024

Halo 5 star review on 1st January 2024

Halo 5 star review on 18th October 2023

Halo 5 star review on 2nd October 2023

27

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great staff, friendly, perfect for my needs.”

(Leominster Leisure Centre) - Posted 2 months ago

“I started by joining the aqua aerobics following an accident. These sessions have proved to be very helpful in my rehabilitation and also very enjoyable. Taking out a membership helps cut the cost of these, whilst offering the opportunity to use a wide variety of gym equipment which I am working my way through. The staff are very friendly and approachable.”

(Holmleigh) - Posted 3 months ago

“Very friendly staff always made to feel welcome. New equipment in the gym is great but could do with another treadmill as sometimes when it’s busy they are all in use. Other than that great pool and gym”

(Ross) - Posted 3 months ago

Hi Stephen, Thank you for taking the time to provide us with positive feedback. Due to receiving multiple comments regarding the lack of treadmills we have ordered two more which will shortly be delivered. Kind Regards Ross Halo Team

Posted 2 months ago

“It’s a really nice community, very welcoming”

(Pyle Swimming Pool) - Posted 3 months ago

Thank you for your positive comments on our centre, they will be shared with the team. Many Thanks

Posted 3 months ago

“I like the range of classes. The staff are friendly and helpful.”

(Bridgnorth Endowed Leisure Centre) - Posted 3 months ago

“Staff friendly and helpful”

(Pencoed Swimming Pool) - Posted 3 months ago

Thank you so much, Annette, for awarding Halo with a fantastic 4-star rating! We truly appreciate your positive feedback. Our staff is always dedicated to providing a friendly and helpful experience to all our customers. It's great to know that you had such a positive encounter.

Posted 2 months ago

“I can only comment on the gym, which I use weekly. The new equipment is good and the member of staff there that I see most often (Ryan) is always very friendly, helpful & hard-working. I feel that fault and minor repair issue reporting does not seem to be as effective as it should be. H&S awareness and premises management needs a higher profile to ensure that standards are maintained; these are often low cost issues. Cleaning also seems to be a low priority matter.”

(Hereford Leisure Pool) - Posted 3 months ago

Dear Valerie, Thank you so much for your 4-star rating of Halo. We truly appreciate your feedback and are thrilled to hear that you enjoy using our gym on a weekly basis. We also want to express our gratitude for highlighting Ryan's exceptional customer service. We're proud to have him as part of our team and we'll make sure to pass on your kind words to him. We apologise for any inconvenience you may have experienced regarding fault and minor repair reporting. Our service and repairs contractors usually attend within 48 hours, however a recent issue with our climbers was initially intermittent, so there appeared to be no fault when i looked into it. This has since been reported and the technical team have attended site to work towards a resolution Similarly, we appreciate your feedback on health and safety awareness, premises management, and cleaning. We understand that these aspects are crucial for maintaining high standards and we will make this a priority for improvement. Thank you once again for your valuable feedback. We hope to continue providing you with a pleasant gym experience. Best regards, Charlie

Posted 3 months ago

“I enjoy using the gym at Bromyard Halo Centre. The staff are always welcoming and helpful. The gym is well laid out and there are more than enough pieces of equipment to work out on. It always looks clean and bright. Whenever anything needs replacing or repairing, it always appears to be done promptly.”

(The Bromyard Centre) - Posted 3 months ago

“Friendly helpful staff”

(Hereford Leisure Pool) - Posted 3 months ago

Hi Virginia, Thank you for taking the time to give Halo a four-star rating! We greatly appreciate your support and feedback. Our team is thrilled that you found our staff friendly and helpful during your visit. We strive to deliver excellent customer service, and it's fantastic to know that we succeeded in making your experience a positive one. We hope to have the pleasure of serving you again soon. Thank you once again for choosing Halo!

Posted 3 months ago

“Much new equipment in the gym has improved the experience. Cleaning and maintenance are evidently not a priority for management though.”

(Hereford Leisure Pool) - Posted 3 months ago

Thank you so much for taking the time to rate Halo with four stars. We greatly appreciate your feedback and are thrilled to hear that you have had an improved experience with the addition of new equipment in our gym. We genuinely apologize for any inconvenience caused by the lack of attention to cleaning and maintenance. We value cleanliness and hygiene as top priorities, and we will address this issue directly with the team to ensure that it is resolved promptly. We are dedicated to providing a positive and enjoyable environment for our members, and your feedback helps us in our commitment to continuous improvement. Thank you again for your kind rating and valuable comments. We look forward to welcoming you back to Halo and providing an even better experience in the future. Best regards, The Halo Team

Posted 3 months ago

“I only go for the swimming, which I enjoy for exercise. It is becoming more difficult to find a quiet time due to the increasing demand for the facilities, as Ledbury's population is expanding with all the new housing developments.”

(Ledbury) - Posted 3 months ago

“Have always enjoyed the facilities,unfortunately circumstances necessitate me discounting Membership. Staff helpful.”

(Hereford LP) - Posted 3 months ago

Dear David, Thank you for your 4-star rating of Halo. We truly appreciate your feedback and support. We're delighted to hear that you have always enjoyed our facilities. We understand that circumstances can change, and we sincerely apologize for any inconvenience that led to your decision to discontinue your membership. Our team is always here to assist you, so please feel free to reach out if there's anything we can do to help. Thank you again for your kind words about our staff. We will make sure to pass along your compliments. It means a lot to us knowing that our dedicated team has been helpful during your time at Halo. We hope to have the opportunity to serve you again in the future, should you have any further feedback or questions, please don't hesitate to let us know. Best regards, Halo Team

Posted 3 months ago

“Halo Ledbury is an excellent sports centre run by friendly staff. I used the pool, the sauna and the gym, and found them (and the changing facilities) excellent and always clean. The improvements that would have led to the 5th * are more proactive staff - staff were always very friendly but it was always up to me to initiate - and some more places / availability on fitness classes (I tried a couple of times to get on but with no luck). But these were very minor imperfections. It's a very good pool and gym.”

(Ledbury) - Posted 3 months ago

“I mainly use the gym. Have swum with family 2-3 times only. Pool is fine & would use if more interested in sw. Gym is fine for my needs. New equipment is hard work - disappointed there was no effort to explain how to get going on the new machines/ instructions on the options available, but generally don’t mind the absence of staff in the gym area in the daytime.”

(Ledbury Swimming Pool) - Posted 3 months ago

“It’s very lovely , clean , lovely staff. Due to it not opening after 12 on weekends I don’t feel I always manage to access and use full benefit of my membership.”

(Ross Swimming Pool) - Posted 3 months ago

Good Evening Sue Thank you for your recent 4 star review. We currently do not have the resources to open any later on the weekends but this is something that we regularly re-evaluate. We hope you continue to enjoy our facilities Kind regards Ross Halo Team

Posted 3 months ago

“Excellent staff, always helpful and give good advice. Machines have been in a poor state for a while but new ones have just been installed and it is being decorated at the moment. Quite an improvement all round.”

(Hereford LP) - Posted 3 months ago

Dear Jane Thank you so much for taking the time to give Halo a 4-star rating! We truly appreciate your feedback and are thrilled to hear that you've had a positive experience with our staff. It means a lot to us that they have been able to provide you with excellent service and helpful advice. We're so glad to hear that your are happy with the new equipment and decor, there is more to come so watch this space! Once again, we appreciate your support and hope to see you again soon! Best regards, Charlie

Posted 3 months ago

“Friendly and helpful staff. Gym well equiped. Adam Davies does the best class in my opinion but he's been off quite a lot lately and the class was either cancelled at the very last minute or covered by someone else. Finally, it's very hard to find a parking space in busy hours.”

(Bridgend Life) - Posted 3 months ago

Hi Anna Thank you so much for your feedback and are thrilled to hear that you found our staff friendly and helpful. We also take pride in ensuring that our gym is well-equipped for all our customers' needs. We will take your feedback on board to make changed where necessary. Thank you once again for taking the time to share your feedback with us. Halo Team

Posted 3 months ago

“Attached to a school, this centre has limited facilities, but this is reflected in the joining fee. There is a class most evenings and they cater for a range of fitness levels and offer something for everyone. There is a friendly atmosphere with welcoming instructors. If the floors were kept a little cleaner it would be 5 star.”

(Kington) - Posted 3 months ago

“I use the spin classes at the centre and the instructors Scott, Heather and Aaron are very good. The problem my wife and I have are the limited numbers per class as the bikes are very old and alot of them are not working correctly. There are six bikes out due to faults. I don't have alot of confidence in the equipment and worry it might failure. I think the equipment should be replaced so that the full class numbers can be achieved”

(Bridgend Life Centre) - Posted 3 months ago

Hi Robert Thank you for your feedback, we are glad to hear that you find the spin classes enjoyable and will pass your kind words on to Scott, Heather, and Aaron. We understand your concern about the limited numbers per class due to the older bikes, we apologize for any inconvenience this may have caused you and your wife. We value your feedback and will certainly take it into consideration as we continue to improve our facilities. Halo Team

Posted 3 months ago

“Generally excellent, clean, helpful staff. However the decision to reduce the number of treadmills in the gym recently with the equipment change over seems crazy. These are by far the most popular pieces of equipment and on all my recent visits, people have been having to wait to try and get on one, myself included. This was never an issue before.”

(Ross Swimming Pool) - Posted 3 months ago

Hi Emma, We appreciate the great feedback on our centre and staff, also the wonderful four stars that you have given us! In terms of the equipment in the gym, we have made a list of all the things everyone has brought up so we can relay the message on to the people who decided on what to put in the gym. If you have any further questions or want to speak to someone then please give us a call or when you next in you can speak to a member of the team. Thank you. Ross Halo Team.

Posted 3 months ago

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Halo is rated 4.2 based on 6,395 reviews