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Halo Reviews

4.2 Rating 6,326 Reviews

77 %

of reviewers recommend Halo

Company Reviews

About Halo:

Halo is a registered charity and social enterprise running 22 sport and leisure centres throughout Herefordshire, Bridgend County Borough, Shropshire and Swindon on behalf of the local authorities. We often discuss our status as a social enterprise, but many of our customers are unsure of what it actually means and more importantly, how it benefits them. Being a social enterprise means Halo trades for social purposes. We are a registered charity and 'not for profit' organisation, with no shareholders.

The money we make is ploughed back into the facilities.

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Phone:

01568618980

Email:

info@haloleisure.org.uk

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Halo 5 star review on 2nd May 2024

Halo 5 star review on 11th March 2024

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Halo 5 star review on 18th October 2023

Halo 5 star review on 2nd October 2023

27

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Changing rooms not very clean”

(Hereford LP) - Posted 3 months ago

Thank you for taking the time to provide us with your feedback. We pride ourselves on providing a clean environment and have a robust cleaning schedule so it is disappointing to read your comment. Please do feel free to speak to a member of staff at the time of your visit if you are not satisfied with any aspect of your visit. Many thanks Team Hereford Leisure Pool

Posted 3 months ago

“Check in staff very poor you need more staff have to answer phone make coffee and food sort out queries so have to wait to check in making us late for classes you should have one person doing that and one booking us in Me”

(Bridgend Life Centre) - Posted 3 months ago

Hi Janice Thank you for your feedback. We are continually looking to improve our service and we will take your feedback on board to make changes where needed. Halo Team

Posted 3 months ago

“It’s a challenge to swim at swim for fitness sessions as some members swim two or three to a lane still and nothing is done about it. Additionally difficult to change in a cubicle as members leave their items in them with no regard for anyone else.”

(Pencoed) - Posted 3 months ago

“Staff all very helpful and swimming pool generally clean an pleasant. Changing rooms really could do with a refurbish however and would like to see more swim for fitness times between 5&7 on Tuesdays and Thursdays and more times available on a Friday also.”

(Pencoed Swimming Pool) - Posted 3 months ago

“I do not come to Leominster halo very often. I used to enjoy coming on a Sunday and doing a gym and swim session , booking the earlier pool session being quieter. This all changed when the gym shut for a training session on a Sunday morning, so I now go elsewhere. I also find the gym very noisy, I prefer to listen to my own music , here I don't have the choice. The TV's are rarely switched on . So all and all , I don't come as often as I used to !”

(Leominster Leisure Centre) - Posted 3 months ago

“Perfectly OK, staff friendly. Opening hours could be better (Sunday afternoon, evenings). More public plane swimming please.”

(Hereford LP) - Posted 3 months ago

Dear Hannah,Thank you so much for taking the time to provide your feedback on Halo! We truly appreciate it. 😊 We're thrilled to hear that you had a positive experience with us and find the staff to be friendly. Don't forget we have 2 lanes available in the pool during a Social Swim which gives more opportunities for length swimming. We are constantly monitoring our customer footfall and opening hours and will certainly take your feedback on board. Thanks again, Team Hereford Leisure Pool

Posted 3 months ago

“All the staff are wonderful! So helpful and friendly. Unfortunately the swimming pool feels outdated and on occasions dirty and unkempt due to broken seating in the spectator area and dated showering and changing facilities. Also the "family fun swims" could be actually that with floats, music and possibly a large inflatable. The reception feels cold and unwelcoming unlike pre covid when there was a cafe with wonderful coffee and cake and other tasty treats! Such a shame as the I state the staff are all amazing!”

(Leominster Leisure Centre) - Posted 3 months ago

“I attend the gym on a very regular basis. The centre is lively and the staff are fab. However the showers are very poor and dirty as are the toilets. The gym could also benefit from WiFi.”

(Bridgend Life Centre) - Posted 3 months ago

Hi George Thank you for your feedback. We are continually looking to improve our service and we will take your feedback on board to make changes where needed. Halo Team

Posted 3 months ago

“The swimming pool changing rooms aren't very clean, and the layout isn't ideal; the toilets aren't near the entrance and are far away from the showers. Staff are friendly enough although sometimes not at the service desk, which is not a big deal. Sometimes activities get cancelled for lack of bookings, and thus the booking slot is taken offline. It would be much appreciated if the booking slots concerned could be kept online until the time the booking slot starts. If there are no attendees at that time, it would be appropriate to cancel the slot in my opinion.”

(Brockworth) - Posted 3 months ago

“Having been a member for almost 2 years i found my use of facilities sporadic due to work location commitments UK wide. Although lots of facilities on offer, it was often difficult to utilise. I was a disappointed with the gym equipment. Machines often out of use, old or limited function. The last few times I attended the gym was not very clean and I mentioned to staff. Changing rooms although a good size often finding a locker was problematic and coins often got stuck. One toilet was permanently out of use the whole time I was a member. I feel the membership cost was expensive for my main use of the gym. While I understand having the swimming pool facility is a bonus to members and carries a cost, gym membership with other companies is substantially less with many more up to date machines available. I will continue to use the pool but will pay as and when I use it. It is a great facility for the area and most of the time it's is clean, welcoming and friendly staff.”

(Leominster) - Posted 3 months ago

Hi Alison, thank you so much for taking the time to share your feedback At Halo, our top priority is to ensure customer satisfaction, we are currently in the process of refurbishing our gym and aim to have this completed before the summer. New lockers are also slowly being phased in It's good to hear that you are continuing to use our wet-side facilities and are happy with the standard of cleanliness and support given by the staff team We look forward to seeing you soon Best regards, Charlie

Posted 3 months ago

“I would like to see a door put back on that shower that's been out of action for weeks. Not enough shower capacity at the moment. Keep having to wait around at the end of my swim. Also find there is no policing of who swims in the slow lane so you get really fast swimmers sometimes who keep overtaking and cutting you up at the end of the length. They are more than quick enough for the middle lane. Apart from those gripes things are OK at the moment”

(Ledbury) - Posted 3 months ago

“Centre is ok. Staff are nice but the gym is too small for the amount of users and there should be more swimming sessions to choose from.”

(Bridgnorth Endowed Leisure Centre) - Posted 3 months ago

“I use the Halo swimming pool in Maesteg. The staff are fantastic and make you feel welcome on every visit. The building however is another matter. The building is an old building that is in a residential area with restricted parking for non-residents. Because it is old it needs a lot of funds to keep it at an acceptable standard and I don't think the responsibility is down to Halo but the council. The trouble is I think attendance is down and because of this. Measteg people are afraid we will lose this facility but will not travel to Brigend so it will affect the school children and older generation in this area. Halo should be negotiating with the council about this matter.”

(Maesteg SP) - Posted 3 months ago

Hi Derek, Thanks for the feedback Thanks Halo

Posted 3 months ago

“New investment of the gym doesn't include any resistance training equipment? There is still only two weight benches, there was three and the damaged one has never been replaced. Nowhere near sufficient in busy times!”

(The Bromyard Centre) - Posted 3 months ago

“The changing rooms and showers need an upgrade”

(Bridgend Life) - Posted 3 months ago

Thank you for your review we will look at your comments and look to make improvements.

Posted 3 months ago

“Good parking. Good facilities but could do with a renovation. Recently upgraded gym, however, poor selection of machines and plates for the barbells. Poor selection of fitness classes, seems to be getting less and less to attend. I’ve had to stop attending the spin bike classes due to the dreadful state of the bikes, they are an accident waiting to happen, despite being promised new ones during the renovation. Overall it’s an okay centre, but could have been made a lot better with the money which has been sent on it very recently. The staff there are great though, very friendly and helpful!”

(Maesteg Sports Centre) - Posted 3 months ago

Thank you for your comments and your lovely comments regarding the staff. We have recently had a refurbishment of our gym equipment. The spinning bikes for classes were not replaced but we do have new bikes for in the fitness suite. Our number of fitness classes has not decreased but if instructors are away we do our best to cover with alternate classes. We do appreciate your comments which will help us to improve . Many thanks Maesteg Staffing Team

Posted 3 months ago

“Anti-splash lane dividers could be used in the pool. Also, parking should be free.”

(Ledbury) - Posted 3 months ago

“Not as clean has it was people walking round changing room in dirty shoes. I’ve visited this pool for 35 years and I find the changing rooms terrible at times, shortage of staff I presume. The other week they called off a Monday session which I couldn’t believe again shortage of staff, it’s a shame because over the years you’ve had some great friendly staff and some of them are still there and speak but the newer people don’t communicate the same. Nick the manager that was I spoke with him about all these things but nothing happened”

(Ross Swimming Pool) - Posted 3 months ago

Hi Diane, Thank you for reaching out and sharing your feedback with us. We truly appreciate your 35 years of loyalty to our pool and your honesty about your recent experiences. I apologize for the inconvenience you've faced with the cleanliness of the changing rooms and the shortage of staff. Your concerns are valid, and we take them seriously. We are currently going through another change over and looking to update are cleaning rota as its one of our top priorities. Best regards, Ross Halo Team

Posted 3 months ago

“Halo at Brockworth recently closed for 5 days over Christmas and new year just when members have time to go to the gym & pool! Most gyms closed for one day, Christmas Day. The staff are very friendly but you can tell they don’t spend much on cleaning the floor in the changing room and the corner areas of the poolside and the pool tiled floor, however the water is always clean & safe.”

(Brockworth Sports Centre) - Posted 4 months ago

“Monthly cost is too expensive and range of classes not the greatest. Also to get to the gym at after work times is impossible.”

(Maesteg SP) - Posted 4 months ago

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Halo is rated 4.2 based on 6,326 reviews