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Halo Reviews

4.2 Rating 6,326 Reviews

77 %

of reviewers recommend Halo

Company Reviews

About Halo:

Halo is a registered charity and social enterprise running 22 sport and leisure centres throughout Herefordshire, Bridgend County Borough, Shropshire and Swindon on behalf of the local authorities. We often discuss our status as a social enterprise, but many of our customers are unsure of what it actually means and more importantly, how it benefits them. Being a social enterprise means Halo trades for social purposes. We are a registered charity and 'not for profit' organisation, with no shareholders.

The money we make is ploughed back into the facilities.

Visit Website

Phone:

01568618980

Email:

info@haloleisure.org.uk

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Halo 5 star review on 2nd May 2024

Halo 5 star review on 11th March 2024

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Halo 5 star review on 18th October 2023

Halo 5 star review on 2nd October 2023

27

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Centre is very useful and has many features however I do feel that the cleanliness of the Spa facility’s are awful. Despite saying they are cleaned daily they quite clearly are not. I also dislike the fact members need to book to use facilities. We should be able to use what we like, when we like as we do pay for the use of all facilities on a monthly basis.”

(Bridgend Life) - Posted 1 month ago

Hi Gareth Thank you so much for taking the time to share your feedback. We will take this on board and make changes where needed. Halo Team

Posted 1 month ago

“Very clean and polite staff”

(Bridgend Life) - Posted 1 month ago

Hi Kay Thank you so much for taking the time to share your feedback. Our team works hard to ensure that our customers have a positive experience and your kind words encourage us to keep doing what we do. If you ever have any questions or need further assistance, please don't hesitate to ask, we're here to help. Halo team

Posted 1 month ago

“I use the Leisure pool gym. I think that the staff are very good. However I think that money is being used in wrong places. Far too much money was spent in putting motifs in the gym. A freshen up of paint would have sufficed. Money would have been better spent in getting the changing room lockers repaired. Also it would be nice if we had the Spa repaired. We are paying more money for less services. Your comments would be greatly appreciated.”

(Hereford Leisure Centre) - Posted 1 month ago

“Overall the facilities are good, but the ones I usually use are the spa, which is usually dirty, not cleaned, there's an extractor fan hanging off the ceiling in the steam room, sauna doesn't get hot till 8am”

(Ynysawdre) - Posted 1 month ago

Thank you for your feedback, I've passed this back to our team. I think this has come to our centre in error, as we do not have any spa facilities at this site.

Posted 1 month ago

“Decent sized swimming pool, but the shallow end always smells of pee as do the showers. Gym looks good though haven't tried it yet. Classes are great, though it can be hard to get a space in them. Boxfit is excellent”

(Ledbury) - Posted 1 month ago

“I wasn’t being allowed to go into the gym as it refusing my entry Spoke numerous occasions to the receptionist The lady from the toning tables Wendy you is really helpful finally sorted it out for The girl on reception had taken my photo of me looking down on the camera”

(Hereford LC) - Posted 1 month ago

“You need to sort the entry machines/queues at tills/lack of staff. Can be frustrating AND I think there are LOADS of people using the facilities for free as there is no proper system in place. Classes and facilities are great.”

(Bridgend Life Centre) - Posted 2 months ago

Hi Paul Thank you so much for taking the time to share your feedback on Halo. We really appreciate your feedback and will look into making changes where necessary. Halo Team

Posted 1 month ago

“The centre staff are exceptionally helpful and friendly. The pool is lovely although a bit dated. The does often seem to be issues with showers not working (in particular the cold shower adjacent to the sauna). The steam room has unfortunately been out of action for months. Changing rooms are always very clean and the staff clearly work exceptionally hard.”

(Ledbury) - Posted 2 months ago

“Unfortunately, the facilities need to have a proper clean. It's sad to leave, but Bridgend Life Center is going downhill. The staff doesn't look enthusiastic; they're probably burned out.”

(Bridgend Life) - Posted 2 months ago

Hi Maricon Thank you so much for taking the time to share your feedback about Halo, we truly appreciate hearing from our customers and their experiences. We will take your feedback on board and make changes where necessary Halo Team

Posted 1 month ago

“No comment”

(Bridgend Life) - Posted 2 months ago

Dear Thomas Thank you for your 3 star rating Halo Team

Posted 1 month ago

“Gym equipment is a bit beaten and worn though using fixed pretty quickly. Evenings can be very busy and can be hard to get on equipment at those time. Music can be too loud at times. Pool is very poor for swimming, and has an oily substance that costs the skin. Otherwise, facilities are generally clean and staff are usually helpful. All in all, it serves its purpose functionally.”

(Bridgend Life) - Posted 2 months ago

Hi Thank you so much for taking the time to provide your valuable feedback on Halo. We truly appreciate your support and we will take your feedback into consideration and make changes where needed. Halo Team

Posted 1 month ago

“Can't dive when u want... I don't have all day u know... And usually u can't use most of facility even it's not occupied... Really got disappointed”

(Hereford LP) - Posted 2 months ago

Hi Gintarus, Thanks for your feeback Sorry to hear that your experience hasn't been altogether positive; diving is permitted in some sessions but not at busy times where others could be put at risk or in areas which are too shallow, making it an unsafe environment for that activity. I'm not sure what you mean regarding usage of most of the facility as we aim to keep most of our service areas open during busy periods. If an area is closed it is usually due to private hire such as schools or under usage for example, small pools during weekdays Always feel free to ask to speak to a Duty Manager if you're ever unhappy with anything, we are here to help and want our customers to leave satisfied with the service we provide.

Posted 1 month ago

“I am slightly disappointed that there is no longer an option of using the sauna and yet the price increase over the last couple of years does not compensate for this. Maybe free car parking for Halo members at the leasure pool in Hereford would be a great incentive to continue my membership.”

(Hereford Leisure Centre) - Posted 2 months ago

“Great community, only let down is the amount of back machines in the gym. I think you would benefit from having a lat pull down and a cable row machine.”

(Maesteg SC) - Posted 2 months ago

Thank you for your comments and feedback. We will ensure that the staff are made aware of your comments. Kind regards Maesteg Staffing Team.

Posted 1 month ago

“Good amount of classes- some instructors better than others Leominster swimming pool is tired & needs a revamp.”

(Hereford Leisure Centre) - Posted 2 months ago

“Good pool with friendly staff but is lacking family swimming on Saturdays”

(Pyle) - Posted 2 months ago

Thank you for your feedback we will take your comments onboard.

Posted 1 month ago

“Far too expensive for the service provided. Centre is tired and dated. Equipment is shabby and dirty, not enough variety of classes or understanding of levels.”

(Ledbury) - Posted 2 months ago

“Isn’t very accommodating for people who work”

(Maesteg SP) - Posted 2 months ago

Dear Carly, Thank you so much for taking the time to share your feedback on Halo! If you ever need any assistance or have any questions, please feel free to reach out to us. We are here to help in any way we can and want to make sure you continue to have a great experience with Halo. Thanks again for your wonderful feedback, Carly! We look forward to serving you in the future. Warm regards Halo

Posted 2 months ago

“Well equipped gym and loads of classes. Sadly the cafe is 'lacking' and I found the gym a bit dark and oppressive. Clunky entry system unless you download the app. Sometimes queuing for 10 minutes.”

(Bridgend Life) - Posted 2 months ago

Hi Christine Thank you so much for taking the time to share your feedback. We will take your feedback on board and make changed where needed. Halo Team

Posted 2 months ago

“Poor reception - one just stand there and nobody attends to you Nobody answers the phone. Very difficult to get into classes. It would appear that the Bridgend centre is understaffed.”

(Bridgend Life) - Posted 2 months ago

Hi David Thank you so much for taking the time to leave us your feedback about Halo. We will take your feedback on board and make changes where necessary. Halo Team

Posted 2 months ago

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Halo is rated 4.2 based on 6,326 reviews