Halo Reviews

Name: Halo
Address: Lion Yard, Broad Street, Leominster, Lion Yard, Broad Street, Leominster, Herefordshire
Rating: 4.17

4.2 Rating 10,056 Reviews

78 %

of reviewers recommend Halo

Company Reviews

Metrics

Info

About Halo:

Halo is a registered charity and social enterprise running 25 sport and leisure centres throughout Herefordshire, Bridgend County Borough, Merthyr Tydfil, Shropshire and Swindon on behalf of the local authorities. We often discuss our status as a social enterprise, but many of our customers are unsure of what it actually means and more importantly, how it benefits them. Being a social enterprise means Halo trades for social purposes. We are a registered charity and 'not for profit' organisation, with no shareholders.

The money we make is ploughed back into the facilities.

Visit Website

Phone:

01432 842075

Email:

info@haloleisure.org.uk

Write Your review

Tell us how Halo made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For at least 6 months the showers have been very poor. Now they don't work at all. Unless you like cold showers!. The staff ate very good.”

Helpful Report

(Bromyard) - Posted 1 month ago

“Lots of choices and opportunities to keep fit including fitness classes linked to socialising. Staff are willing to help and always available.”

Helpful Report

(Leominster Leisure Centre) - Posted 1 month ago

“I only go to classes and they are always brilliantly executed with very professional coaches.”

Helpful Report

(Ross Swimming Pool) - Posted 1 month ago

Hi Milly, Thank you for sharing your experience. We’re delighted to hear that you enjoy the classes and find the coaches to be very professional. We’ll pass your kind words along. We look forward to seeing you at your next class! Kind regards, Ross Halo Team

Posted 1 month ago

“Halo is a place I enjoy coming to. It has a variety of classes that I enjoy going to and good instructor.”

Helpful Report

(Leominster) - Posted 1 month ago

“Could do with a good deep clean Equipment in the gym needs to be fixed quicker”

Helpful Report

(Bridgnorth Endowed Leisure Centre) - Posted 1 month ago

“I use the pool as I am also taking swimming lessons. Lack of lockable lockers has been problem though some have been upgraded in the past month. Also a hanger in the showers for towels would be useful. I attend Fit for Life Aqua and Circuits sessions which are excellent. The pool has been upgraded but on a number of occasions the water is too cold. The staff are very welcoming and friendly.”

Helpful Report

(Merthyr Tydfil) - Posted 1 month ago

“Excellent facilities with incredibly helpful staff”

Helpful Report

(Bridgend Life) - Posted 1 month ago

Hi Mandy, Thank you for your fantastic review! We’re so glad to hear that you found our facilities excellent and our staff incredibly helpful. Your support means a lot to us, and we’re excited to have you with us at Halo! Warm regards, Team Halo

Posted 1 month ago

“The weekend hours could be longer”

Helpful Report

(Leominster) - Posted 1 month ago

“Staff are brilliant. Really go above and beyond to help and understand. I like the range of equipment in the gym and for the most part it is kept in good working order. The main thing that is drastically in need of improvement is the cleanliness of the swimming pool. It has so much debris and clumps of hair in it. It is really disgusting. I can only hope the chlorine levels are right!”

Helpful Report

(Pontypool Active Living Centre) - Posted 1 month ago

“Cleaning needs to be better the place is generally shabby”

Helpful Report

(Merthyr) - Posted 1 month ago

“I really enjoy using the gym and the swimming pool. Although I would like to mention that there are instances to where users of the gym go to the swimming pool after they finish off their work out sweaty and without having a shower. In addition there are some kids that are using the gym machines without having any experience on how to do it and they’re putting themselves into risks of accidents.”

Helpful Report

(Brockworth Sports Centre) - Posted 1 month ago

“The staff are fantastic. The gym is way too busy at peak times and the classes are all over booked and are not at times working people can make!”

Helpful Report

(Bromyard) - Posted 1 month ago

“I am a lane swimmer Thank you for providing the service It is the best pool near to where I live I wish it was larger so the lanes were wider but as a pool user I can’t change it or fund changes The timetable provides a good spectrum of available sessions throughout the day and week I wish there were more lane swim slots at the weekend Pool users should be mindful and respectful of the swimming lesson groups taking place throughout the day. I think centre members should get a 1.5 hour parking slot. There is only 1 or 2 hours parking tariffs available. I think a 1.5 hour slot would be a sweet spot especially as I travel and park 3/4 times per week at the centre. Sometimes I do find myself paying for a 2 hour parking slot when I’m only there for 1 hour, 15/20 mins ( if on occasion /sometimes I run over the 1 hour time ) I would recommend the centre to other people to use.”

Helpful Report

(Hereford LP) - Posted 1 month ago

Hi there, Thank you for your wonderful review! We're delighted to hear that you enjoy being a lane swimmer at our pool and consider it the best in your area. We appreciate your suggestions regarding wider lanes and more weekend slots; your feedback is valuable to us. It's great to hear that you recognise the importance of being mindful of swimming lesson groups as well. We also understand the parking situation can be a bit tricky, our car park is a council run car park, and any feedback we get we always pass on. Thank you for recommending us; we can't wait to see you at the centre again! Warm regards, Team Halo

Posted 1 month ago

“Exceptional service from Hannah Smart at Pontycymer Library at Halo Garw Valley Life Centre. I explained that I currently had no access to print an important 3 page form. Hannah was so helpful and explained if I could send the form to her via email she could print the form for me. Once I read and completed it, Hannah then kindly scanned the pages and emailed them back to me. What a lifesaver! Thank you Hannah!”

Helpful Report

Posted 1 month ago

Hi, Thank you for your kind words. We’re delighted Hannah could assist and make things easier. We’ll pass your praise to the team. We look forward to welcoming you back on your next visit. Kind regards, Team Halo

Posted 1 month ago

“Changing rooms are grubby, lockers don't have wrist straps, one shower is broken, several classes cancelled due to no lifeguards and for the last several months it's been almost impossible to park, car park is FULL of people who are NOT using the HALO facilities, probably the school using the car park as it doesn't have signs to say for the use of HALO clients only. Am thinking of cancelling my membership if these issues continue”

Helpful Report

(Brockworth Sports Centre) - Posted 1 month ago

“Love the staff at Bridgnorth, most of them are very engaging, enthusiastic and knowledgeable. Love Kieran, Lee, John, Paul, Molly, Sue, Jordan. There’s a few other male staff members I’d like to mention but I’ve not been able to remember / catch their names.”

Helpful Report

(Bridgnorth Endowed Leisure Centre) - Posted 1 month ago

“The centre and the pool could do with being a cleaner but the staff are always helpful.”

Helpful Report

(Hereford Leisure Pool) - Posted 1 month ago

Hi Darron, Thank you for your feedback! We appreciate your comments about the cleanliness of the centre and pool, and we’ll certainly work on improving that. It's great to hear that our staff has been helpful; they really strive to make every experience enjoyable. We look forward to welcoming you back soon! Best wishes, Team Halo

Posted 1 month ago

“Very good, happy with the gym and equipment”

Helpful Report

(Ynysawdre) - Posted 1 month ago

Thanks for the great feedback! We’re glad you’re happy with the gym and equipment. If you have any suggestions to push that 4 to a 5, we’d love to hear them. Warm regards, Team Halo

Posted 1 month ago

“Excellent centre. Great for the community. I love it. 😻”

Helpful Report

(Maesteg SC) - Posted 1 month ago

Hi Richard, Thank you so much for your lovely review! We’re thrilled to hear that you love Halo and feel it’s great for the community. Your support means the world to us, and we can’t wait to see you again soon! Warmest wishes, Team Halo Maesteg

Posted 1 month ago

“It would be great, if the shower was and cubicle walls be cleaned. It was lovely and clean during COVID.”

Helpful Report

(Ynysawdre) - Posted 1 month ago

Thank you for your feedback. We’re sorry the showers and cubicle walls weren’t clean, and we’ll pass this to our cleaning team to improve. It’s good to hear you found other areas lovely and clean, and we appreciate you highlighting this. We hope to welcome you back soon. Warm regards, Team Halo

Posted 1 month ago

Halo is rated 4.2 based on 10,056 reviews