Halo Reviews

Name: Halo
Address: Lion Yard, Broad Street, Leominster, Lion Yard, Broad Street, Leominster, Herefordshire
Rating: 4.17

4.2 Rating 10,240 Reviews

78 %

of reviewers recommend Halo

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About Halo:

Halo is a registered charity and social enterprise running 25 sport and leisure centres throughout Herefordshire, Bridgend County Borough, Merthyr Tydfil, Shropshire and Swindon on behalf of the local authorities. We often discuss our status as a social enterprise, but many of our customers are unsure of what it actually means and more importantly, how it benefits them. Being a social enterprise means Halo trades for social purposes. We are a registered charity and 'not for profit' organisation, with no shareholders.

The money we make is ploughed back into the facilities.

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Phone:

01432 842075

Email:

info@haloleisure.org.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not sure if this is the best forum for this, I was told to fill in a feedback form to get a response when I phoned in. Because of Fairwater closing you have removed the public lane swims for Cwmbran and Pontypool to allow the dolphins etc to do their classes. It’s not shown as that however and just says full when you try and book which is very unhelpful and means people will keep looking going on the waiting list and trying to book each week. The ladies only swim on a Wednesday is still going ahead, could this be changed to male and female to allow a fair use of the pool for both sexes? I no longer have access to the pool in the evenings and am disappointed with poor planning and no information about the changes. This could have been briefed out weeks before when I attended multiple times by the staff if they were instructed to mention it, and should be shown on your app. Please contact my email with how you are planning on addressing this.”

Helpful Report

Posted 4 months ago

“A very good gym, happy and polite staff with a good variety of machinery to cater towards individual needs for those looking to Build Muscle and keep fit. However to improve Halo there’s one machine that most gyms have which halo is missing which is a Seated Row Machine. Halo covers all areas of machinery to train chest, arms, back and legs. However there’s more emphasis on chest, arms and leg development and to compliment back muscles more a Seated Row Machine would be amazing and majority of people would use it. I believe if one of these were to be invested in it would complete all elements to train back. Or even a T Bar row machine.”

Helpful Report

(Leominster) - Posted 4 months ago

“Really nice atmospher, lovely staff. Steam room a bit 'iffey' but I know thats an ongoing project. I had been a memeber before, then came back for free swimming lessons which were great. I joined again and use the gym, pool and sauna/steam reguarly. Thanks to all.”

Helpful Report

(Ross) - Posted 4 months ago

Hi David, Thank you for your recent 5 star review, we appreciate your positive feedback and hope you continue to enjoy our facility. Kind Regards, Ross Halo Team

Posted 4 months ago

“Use the pool several times a week”

Helpful Report

(Pyle Swimming Pool) - Posted 4 months ago

“The staff at Halo Ynysawdre are lovely. They always have time for you and walk around with a smile. I would give it 5 out 5 but the showers have seen better days and could do with a face lift. Gym is great, and swimming pool well run.”

Helpful Report

(Ynysawdre) - Posted 4 months ago

Thank you for taking the time to leave us a review! We're delighted to hear that our staff made such a great impression with their friendliness and support. Your feedback regarding the showers is invaluable, and we will definitely take it into consideration as we look to improve our facilities. We're glad you enjoy the gym and the swimming pool! Looking forward to welcoming you back soon! Warm regards, Team Halo

Posted 4 months ago

“Works great for me”

Helpful Report

(Bridgend Life) - Posted 4 months ago

Hi Linda, Thank you for your fantastic 5-star review! We’re thrilled to hear that Halo is working great for you. Team Halo

Posted 4 months ago

“Staff very friendly and helpful”

Helpful Report

(Merthyr) - Posted 4 months ago

“Very helpful staff”

Helpful Report

(Ynysawdre) - Posted 4 months ago

Thank you for your kind words! We're delighted to hear that you found our staff helpful. Our team is dedicated to providing the best support possible, and it’s wonderful to know their efforts have made a positive impact on your experience. Looking forward to seeing you again soon! Warm regards, Team Halo

Posted 4 months ago

“Great gym and classes at Holmer Road. The only negatives are safety in the car park for pedestrians and cleanliness of the toilets.”

Helpful Report

(Hereford LC) - Posted 4 months ago

“Lovely people in attendance and very friendly and supportive in every way”

Helpful Report

(Bridgend Life) - Posted 4 months ago

Hi Lawrance, Thank you so much for your wonderful review! We're thrilled to hear that you found our team friendly and supportive. Creating a welcoming environment is our top priority, and your feedback means the world to us. Looking forward to seeing you again soon! Team Halo

Posted 4 months ago

“Enjoy going has everything I need. WiFi needs some attention as it’s always dropping. More staff during school holidays keeping an eye on things as there’s a lot of kids using equipment they have no idea about and only a matter of time before there’s an accident. Staff are always friendly and welcoming”

Helpful Report

(Brockworth) - Posted 4 months ago

“Always happy to attend classes at the centre if I had any criticism it would be the toilet's, these quite often only have one open and there is drainage smells and perhaps it would be useful to have staff around in the gym to stop people hogging equipment just sitting on their phones.”

Helpful Report

(Leominster Leisure Centre) - Posted 4 months ago

“Excellent facilities and friendly staff”

Helpful Report

(Ross Swimming Pool) - Posted 4 months ago

Hi Martin, Thank you for your recent review, We appreciate your positive feedback and hope you continue to enjoy our facility. Kind Regards, Ross Halo Team.

Posted 4 months ago

“Generally very good”

Helpful Report

(Ross) - Posted 4 months ago

Hi, Thank you for your recent 4 star review. Is there anything we can improve upon for that extra star? We appreciate your feedback Kind Regards, Ross Halo Team

Posted 4 months ago

“Sometimes there should be more swimming lanes as too many people of slow speed are in the middle lane.”

Helpful Report

(Hereford Leisure Pool) - Posted 4 months ago

Hi there, Thank you for your feedback regarding the swimming lanes. We understand that overcrowding in the middle lane can be frustrating, especially during busy times. Your suggestion for additional lanes is appreciated, and we’ll certainly consider it as we explore ways to improve the swimming experience for everyone, we will also revisit policing of lane swimming during our regular staff training sessions. We hope to provide a more enjoyable visit in the future! Warm regards, Team Halo

Posted 4 months ago

“Lovely friendly staff, very polite and helpful if need advice or help. They are always happy to help. Clean gym and area.”

Helpful Report

(Garw Valley) - Posted 4 months ago

“Staff are very helpful Tutors very knowledgeable and patient Clean environment”

Helpful Report

(Bridgnorth) - Posted 4 months ago

“I’ve selected yes for the previous question but there’s a number of issues I feel the centre has. I use the gym or pool almost daily so here’s my take: 1. Changing rooms are often dirty and smell of urine. 2. Same lockers are broke and unusable as before the refurb/covid. 3. Lane swim sessions are not frequent enough for serious swimmers and often don’t tally with what’s on the website. Take a look at the Pembrokeshire council pool timetable for how it should look. 4. Lifeguards don’t police the lanes so swimmers can swim in the lane of their ability. Quite often I encounter breast stroke swimming in the fast lane. Not good for either swim type. 5. Timetable doesn’t seem to work. Again, other pools have booking systems where if you’re not booked into a lane then you don’t swim. Sorry for the rant.”

Helpful Report

(Merthyr) - Posted 4 months ago

“Booking system easy to use, teachers very friendly and do their best to make sure we enjoy your classes. The building is in need of maintenance the toilets are worn out and grotty as is some of the halls/studios. This is a shame for such a busy centre.”

Helpful Report

(Bridgnorth) - Posted 4 months ago

“I have been a member for several years now and enjoy the classes in a friendly, relaxed atmosphere with good instructors. I mostly attend Helen Lewis and Julie Lawrence classes which are adapted to meet different needs. The centre is let down by general overall poor cleanliness particularly ladies toilets upstairs and flooring downstairs hall when used outside of school term. Thank you to Kieran for making big effort on flooring on Hall. He is always helpful and greeted with a smile on entry. Changing rooms lockers out of order, nos on keys missing and locks on cubicles missing. Only one hairdryer at moment. I cannot comment on gym as do not use. Some of the mats are old and need replacing.”

Helpful Report

(Bridgnorth Endowed Leisure Centre) - Posted 4 months ago

Halo is rated 4.2 based on 10,240 reviews