Halo Reviews

Name: Halo
Address: Lion Yard, Broad Street, Leominster, Lion Yard, Broad Street, Leominster, Herefordshire
Rating: 4.16

4.2 Rating 10,377 Reviews

78 %

of reviewers recommend Halo

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About Halo:

Halo is a registered charity and social enterprise running 25 sport and leisure centres throughout Herefordshire, Bridgend County Borough, Merthyr Tydfil, Shropshire and Swindon on behalf of the local authorities. We often discuss our status as a social enterprise, but many of our customers are unsure of what it actually means and more importantly, how it benefits them. Being a social enterprise means Halo trades for social purposes. We are a registered charity and 'not for profit' organisation, with no shareholders.

The money we make is ploughed back into the facilities.

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Phone:

01432 842075

Email:

info@haloleisure.org.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I go to do a bit of "heaving and grunting" to keep fit and it is fine.”

Helpful Report

(Ross Swimming Pool) - Posted 1 year ago

Hi John Thank you for your recent 5 star review. we hope you continue to enjoy using the facility. Kind regards Ross Halo Team

Posted 1 year ago

“Pay your monthly subscription but still Gotta pay extra money to play table tennis should be included”

Helpful Report

(Bridgend Life) - Posted 1 year ago

Hi Ray Thank you for taking the time to rate Halo with four stars! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with the game. Regarding your comment about having to pay extra money to play table tennis, we understand your frustration. We constantly strive to provide the best experience for our customers, and we will take your feedback into consideration as we continue to improve and enhance our offerings. Halo Team

Posted 1 year ago

“Staff are fantastic. Place is always clean and welcoming. Love it!!”

Helpful Report

(Ross Swimming Pool) - Posted 1 year ago

Hi, Thank you for your 5 star review! We appreciate your positive feedback and hope you continue to enjoy our facility. Kind regards, Ross Halo Team

Posted 1 year ago

“I have been a member for about 10 years and while it is a friendly centre with good classes there does need to be more improvement made. The classes in studio 3 only allow for 15 people which is incredibly small and when you get difficulty trying to secure a place you find on attendance sometimes that people just squash in anyway. The virtual classes have stopped which was my favourite. The times of some great classes seems to be geared for non workers, anyone that works 9 to 5 there isn’t the same options. It’s hard to recommend because if I can’t get on classes why would I make it even more difficult for myself by getting others to join 😢”

Helpful Report

(Bridgend Life Centre) - Posted 1 year ago

Hi Lisa, Thank you so much for taking the time to provide us with your valuable feedback on your experience with Halo. We truly appreciate you sharing your thoughts with us. Firstly, we want to apologise for any inconvenience you may have faced regarding the limited capacity of our classes in studio 3. We understand that this can make it difficult for members like yourself to secure a place and may result in overcrowding. Rest assured, we will take your feedback into consideration and explore ways to improve the situation. We are sorry that our virtual classes have stopped at the moment. We have been having issues with the technology in studio 3, but rest assured we are working to get this resolved and the virtual classes reinstated. Your comment about recommending Halo to others brings up a valid concern, and we appreciate your honesty. We want to make it easier for you and all our members to access classes and have a positive experience. Your input would be immensely valuable to us in making improvements. Once again, thank you for your thoughtful feedback. We are committed to delivering a fantastic experience to all our members, and your feedback helps us achieve that goal. We look forward to hearing from you and implementing any necessary changes based on your suggestions. Halo Team

Posted 1 year ago

“Professional friendly staff”

Helpful Report

(Merthyr Tydfil) - Posted 1 year ago

“Great layout, easy to use. No problems finding what I needed.”

Helpful Report

Posted 1 year ago

“Great place, needs a split membership for the gym and pool though.”

Helpful Report

(Merthyr Tydfil) - Posted 1 year ago

“The studios could do with a deep clean. Dust collecting in the corners.”

Helpful Report

(Bridgend Life Centre) - Posted 1 year ago

Hi Thank you so much for taking the time to share your feedback on Halo! We greatly appreciate your feedback, and will take the measures needed to ensure the cleanliness is up to standard throughout the centre. Halo Team

Posted 1 year ago

“The staff are always friendly and helpful”

Helpful Report

(Ogmore Valley) - Posted 1 year ago

Thanks Jean for a great feedback and rating.

Posted 1 year ago

“Great staff, good facilities, generally clean unless very busy. Gym - users need to be made to clean equipment after themselves as some leave it bery sweaty - disgusting!”

Helpful Report

(Ledbury) - Posted 1 year ago

Thank you so much for your 4-star rating of Halo! We appreciate your positive feedback regarding our great staff, good facilities, and generally clean environment. We understand your concern about gym equipment cleanliness during busy times, and we will make it a priority to remind users to clean up after themselves. We apologize for any inconvenience caused and assure you that we are working on improving this aspect. We hope to see you again soon at Halo!

Posted 1 year ago

“Clean,efficient,friendly”

Helpful Report

(Leominster) - Posted 1 year ago

“Overall good facilities clean and tidy My main reason for leaving is the amount of young adults clogging up the gym. Hanging around on pieces of equipment in large groups with no gym staff checking. Also the amount of them who just walked into the gym without tagging in people opening the door for them. When staff were told they were no actions taken to check if they had membership.”

Helpful Report

(Hereford LP) - Posted 1 year ago

Dear James, Thank you for your feedback! We're glad to hear that you found our facilities clean and tidy. We appreciate you bringing your concerns about gym etiquette and monitoring to our attention. Ensuring a positive and respectful environment for all our members is a priority for us. We’ll take your comments about the presence of large groups and the tagging-in process seriously and address them with our team. We want everyone to enjoy their workout, and we understand that this must have been frustrating for you, especially when staff did not take immediate action to address this issue. We will work on improving our monitoring and enforcement to enhance the experience for all members. We value your input and hope to welcome you back in the future! Many thanks, Hereford Leisure Pool Team

Posted 1 year ago

“Nice, friendly staff but not always able to get into the classes due to lack of spaces.”

Helpful Report

(Highworth) - Posted 1 year ago

Thank you for taking the time to give us a great 4* review. As a non member you can only book 7 days ahead but if you became a member you can book 14 days ahead this would give you full access to all our classes. Many thanks Corina

Posted 1 year ago

“After suffering a stroke and a big fall, I have found Halo a life line, everyone seems friendly and welcoming. Thank you.”

Helpful Report

(Bridgend Life) - Posted 1 year ago

Dear Susan Thank you so much for giving Halo a 4-star rating! We are thrilled to hear that our services have been a lifeline for you, especially during such challenging times, and we are delighted that you find our community to be friendly and welcoming. We are happy that we have been able to provide you with support and comfort following your stroke and fall. Your kind words truly mean a lot to us. Halo Team

Posted 1 year ago

“Very clean and tidy , polite and lovely stuff but the gym it’s self is very poor needs so much more kit / machinery very basic”

Helpful Report

(Maesteg SC) - Posted 1 year ago

Thank you for your kind words regarding the building being clean and the staff being great It is appreciated. We have had an investment into our gym which has extended our gym from one small room into 3 rooms with new state of the art machines. We appreciate that everyone has different needs and like to use certain machines. Could you let us know what additional kit you would like to see in the gym to make it more appealing for users like yourself? Kind regards Maesteg staffing team.

Posted 1 year ago

“Easy parking & great group fitness classes!”

Helpful Report

(Leominster) - Posted 1 year ago

“Halo provides a wonderful personal service, which is greatly appreciated”

Helpful Report

(Hereford Leisure Pool) - Posted 1 year ago

Dear George, Thank you so much for your incredible 5-star review! We are beyond thrilled to hear that you had such a wonderful experience, your kind words truly mean the world to us. At Halo, providing exceptional service is our top priority, and we are delighted to know that it is greatly appreciated by our customers. We always strive to go above and beyond to ensure our customers have the best possible experience. Once again, thank you for taking the time to share your positive feedback. We truly value your support and look forward to seeing you again soon. Hereford Leisure Pool Team

Posted 1 year ago

“The staff are always welcoming and friendly. The facilities are great and well looked after. My daughter has swimming lessons too and thoroughly enjoys them!”

Helpful Report

(Ross Swimming Pool) - Posted 1 year ago

Hi Jenny, Thank you for our 5 star review! We appreciate your positive feedback. Kind regards, Ross Halo Team

Posted 1 year ago

“Sometimes have to wait too long in queue to book on classes as the reception are making coffee etc. I can’t use phone to book on as I have no coverage so I find that inconvenient when I’m pushing on time for my class.”

Helpful Report

(Bridgend Life Centre) - Posted 1 year ago

Hi Maria Thank you so much for taking the time to provide feedback on Halo. We genuinely appreciate it. We will take your concerns on board and make changes where necessary. Many thanks Halo Team

Posted 1 year ago

“I have been a gym user for many years using cross trainers and bikes. Before the new equipment was installed I would have given 5 stars. I have reduced that to 3 stars because: 1) New cross trainers are much too heavy to use compared to the original ones. I'm reasonably fit but on a setting of 1 they push my heart rate into the red within minutes...could comfortably manage 30 minutes at setting 4 on the originals. 2) The new racing style bikes are really uncomfortable - racing saddles, stooped handlebar position. Hard to do more than 10 minutes. The original ones were much easier on the body. I have discussed this with local staff (who I know well and who do a great job). The pool is a great asset.”

Helpful Report

(Highworth Recreation Centre) - Posted 1 year ago

Thank you for taking the time to give us a 3* review Sorry to hear that you are not getting on with all our gym kit. If there is anything we can do to introduce you to other equipment please do not hesitate to ask Many thanks Corina

Posted 1 year ago

Halo is rated 4.2 based on 10,377 reviews