Halo Reviews

Name: Halo
Address: Lion Yard, Broad Street, Leominster, Lion Yard, Broad Street, Leominster, Herefordshire
Rating: 4.19

4.2 Rating 8,325 Reviews

78 %

of reviewers recommend Halo

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About Halo:

Halo is a registered charity and social enterprise running 25 sport and leisure centres throughout Herefordshire, Bridgend County Borough, Merthyr Tydfil, Shropshire and Swindon on behalf of the local authorities. We often discuss our status as a social enterprise, but many of our customers are unsure of what it actually means and more importantly, how it benefits them. Being a social enterprise means Halo trades for social purposes. We are a registered charity and 'not for profit' organisation, with no shareholders.

The money we make is ploughed back into the facilities.

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Phone:

01432 842075

Email:

info@haloleisure.org.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The receptionists are so rude and don’t ever answer the phone. When face to face they give no eye contact. Bridgend angel street leisure centre. I have been to this leisure centre since I was a child and it’s always been the same. Not approachable and so unhelpful. Need retraining and possibly new staff. Swimming pool waves not ever working, the slide never open, shower always cold and just a drip comes out. Online app for booking is terrible, having to put everyone’s membership number for your family. You shouldn’t have to be a member to use certain facilities.it’s a shambles.”

Helpful Report

(Bridgend Life) - Posted 3 years ago

Thank you for your comments We will take your comments on board and look to make improvements. HaloTeam

Posted 3 years ago

“Why does no one anwser the phone”

Helpful Report

Posted 3 years ago

“Terrible experience.cost us money that shouldnt of been taken.the dates of the dd were done wrong and cost me.they said theyd not take money then they do.lol .seriously bad.they need better experienced gym empoyees.ive built and owned 4 gyms in the past so i know how it works.just poor experienced young lads at the front desk.sorry but its the truth”

Helpful Report

(Ynysawdre) - Posted 3 years ago

Thank you for your email and your feedback. We are sorry you have not had a pleasant experience at our centre. The staff who are working on reception, work in the pool area, reception and cleaning around the building. The staff who work in the gym are in the gym working with the customers there. Any queries about the gym would be directed to speak with the gym staff. We do have a staffing team that has new starters at the moment. Training is key for these and learning so they can answer any queries. As with all new starters, this takes time which will then give them the experience. If you have any queries about your billing then please ask to speak to the manager on shift who can look into it for you. Thanks Ynysawdre Staffing Team

Posted 3 years ago

“Have to pay for parking on top of the membership. Staff not friendly”

Helpful Report

(Hereford LP) - Posted 3 years ago

“I cancelled my membership due to a family emergency and when I returned home Halo had charged £75. Even after I explained everything in a email.”

Helpful Report

(Hereford LC) - Posted 3 years ago

Thank you for your review, can you let me know if anybody has followed up on your email? Thanks Matt

Posted 3 years ago

“App is horrendous for booking a family swimming, have to pop into the front desk beforehand, staff are miserable”

Helpful Report

(Bridgend Life) - Posted 3 years ago

We appreciate your feedback Your comments will be passed on to the relevant team to look at improvements. Thank you Halo team

Posted 3 years ago

“I have never used a gym before but was not offered any help or guidance on how to use the equipment or set up a routine to achieve my goals.”

Helpful Report

(Hereford LP) - Posted 3 years ago

“The service I receive from the staff is shockingly bad. Customer satisfaction is non-existent. Policies seem designed to squeeze every last penny out of customers with no regard for value for money, common sense or basic courtesy. They operate with the attitude of 'it doesn't matter whether you're happy - because other customers will come'. I only continue to go because it's so local and there is nothing else like it this close. I think the fact that they are local is the only reason they are still in business because I know other local people who feel the same. It could be a brilliant gathering place for a small town like ours - a real social and fitness hub - instead we all go under duress because we want to swim/gym and there is nowhere better as close - such a waste.”

Helpful Report

(Highworth) - Posted 3 years ago

Hi, Thank you for your review and feedback. I`m sorry you feel this way about the centre and the service you receive. We pride ourselves on being a friendly welcoming centre, and this is certainly what we strive for and we are disappointed that you personally do not feel this way. Thank you

Posted 3 years ago

“The online booking app is poor and I always have to get a refund as it does not recognise me as being a member (gymnastics) for swimming. When we went to the pool the slide is out of action and the wave machine did not work!! What is the point in having these if they are not in use.”

Helpful Report

(Hereford LC) - Posted 3 years ago

“I had to cancel my membership after attending 4 spin classes and there not being an instructor present at 6:30 am there were classes full and each time no instructor which was a real shame as I used to look forward to the morning spin classes. I felt as though I was not getting my money’s worth and the cost of a membership is pricey compared to other services in the locality with better facilities and offers.”

Helpful Report

(Bridgend Life) - Posted 3 years ago

Thank you for your email and feedback We switched the 6.30 am class to a virtual class due to staffing issues. There are several instructor-led classes available throughout the week. We do offer a wide range of activities at a competitive price. Please feel free to come back at any time just give us a call. Halo Team

Posted 3 years ago

“Gym is in poor condition, changing room is in poor condition, very few classes put on, often no receptionist at the desk upon arrival. Whole place is very cold”

Helpful Report

(Severn) - Posted 3 years ago

“I would highly recommend staying AWAY from their ‘no contract’ membership as it is misleading and lead to a lot of stress. I did not use my membership, had already paid and then tried to cancel, of which I was told I had to pay money to cancel. I am having money struggles due to covid, meaning I cannot afford to pay to leaving fee for something I did not use and now I have been handed late payment fees leaving me with an outstanding balance of £56 for something I have already paid £15 for and something I did not use! I cannot afford the fees and it will just keep adding up. It is extremely predatory. I did not use the membership and will have to fork out a total of £71 for the pleasure? Stay clear of this!”

Helpful Report

Posted 3 years ago

“The new scheme is ridiculous no wonder why there not many people go there anymore you will end up bankrupt in 5-10 years”

Helpful Report

(Maesteg SC) - Posted 3 years ago

Thank you for taking the time to give us a star rating and comment. We will contact you to find out more detail to help support you and others access our serivces.

Posted 3 years ago

“no consistency with teaching”

Helpful Report

(Ynysawdre) - Posted 3 years ago

Thank you for your comments. We rely on feedback, positive and negative so we can improve. We have had some staff leave and sickness which has led to different qualified staff covering. The tablets are used by all teachers, so the cover teacher would be able to see what has been completed by the swimmers and can plan a session around the needs of the class. Whilst long term this is not ideal we are recruiting at the earliest opportunity. We do thank you for being honest with your feedback.

Posted 3 years ago

“I am unable to use all the facilities that i wanted to use YOU HAVE JUST GONE TO ZERO RATING AS MY ISSUE HAS NOT BEEN SOLVED STAFF IN BRIDGEND DO NOT KNOW WHAT THEY ARE DOING INCLUDING MANAGEMENT THE ISSUE IS I CANNOT BOOK AQUA FIT WITHOUT BEING CHARGED ONLY THAT CLASS CHARGES ME”

Helpful Report

(Bridgend Life) - Posted 3 years ago

We have checked your account and you are now able to book. Is there anything else we can help you with?

Posted 3 years ago

“Broken equipment, not enough equipment, staff are fantastic”

Helpful Report

(Hereford LP) - Posted 3 years ago

“Attend halo today to use the gym facilities abd was shocked at home many workers walked past a young lady working on reception trying her hardest to do everything Awnser the phones book poeple in dealing with difficult customers aswell and watching her colleagues walk past her without offer any help was shocking let’s say I turned around and didn’t wona use the leisure centre today the women on front desk deserves a pay rise and a big apology of her very lazy colleagues”

Helpful Report

Posted 3 years ago

“Terrible customer service. My child had a junior membership and couldn't attend due to a fractured wrist so I cancelled the account and was still charged £25.halo would not accept apointment card as evidence they wanted a doctors note which I would have to pay for. The NHS are busy enough with covid without these requests. I was told no membership fee if I cancelled but I still had to pay £25 even though my child never stepped foot inside the building. Absolutely disgraceful. I then cancelled my own membership because of this. Extremely poor customer service.”

Helpful Report

(Ynysawdre) - Posted 3 years ago

Thank you for your feedback and we are sorry that you have not had a good experience. Our monthly memberships have a 1 month cancellation notice period and if cancelled before that then charges are applied to cover the month notice plus a fee for breaking the terms and conditions. If we have anyone who has health issues then we are able to apply a freeze onto their account upto a maximum of two months for a fee of £2 for Active memberships. If this was not offered then I do apologize. We would not normally ask for a letter from the doctor so again I am sorry you have been asked for this. We appreciate the feedback and will speak to the staffing team to ensure that they are all up to date with our procedures of freezing memberships. Kind regards Ynysawdre Staffing Team

Posted 3 years ago

“Hereford leisure pool for lane swimming. You've taken away my ability to get up over the weekend and go for a swim. A swim that I've done for years. Very sad to see our Public Baths squeezing your customers into timed visits.... Discusting. I've heard you've dropped your total number of pool attendants down from 16 to only 4. It's made me real sad that I can't get my fitness training in, when I want to or like I used to....:(”

Helpful Report

(Hereford LP) - Posted 3 years ago

“I have asked to remove my membership 3 times and it hasn’t been done.”

Helpful Report

(Hereford LP) - Posted 3 years ago

Halo is rated 4.2 based on 8,325 reviews