Halo Reviews

Name: Halo
Address: Lion Yard, Broad Street, Leominster, Lion Yard, Broad Street, Leominster, Herefordshire
Rating: 4.19

4.2 Rating 8,314 Reviews

78 %

of reviewers recommend Halo

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About Halo:

Halo is a registered charity and social enterprise running 25 sport and leisure centres throughout Herefordshire, Bridgend County Borough, Merthyr Tydfil, Shropshire and Swindon on behalf of the local authorities. We often discuss our status as a social enterprise, but many of our customers are unsure of what it actually means and more importantly, how it benefits them. Being a social enterprise means Halo trades for social purposes. We are a registered charity and 'not for profit' organisation, with no shareholders.

The money we make is ploughed back into the facilities.

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Phone:

01432 842075

Email:

info@haloleisure.org.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I attend the exercise classes every week. The instructors are amazing, they are friendly and encouraging making each class enjoyable. There are a good variety of classes to suit everyone. I thoroughly recommend the Bromyard Centre to all my friends.”

Helpful Report

(The Bromyard Centre) - Posted 4 weeks ago

“Good basic gym. Lacking facilities such as sauna and steam rooms that would elevate and what most gym members would look for.”

Helpful Report

(Meon Vale) - Posted 4 weeks ago

Good afternoon, We really appreciate you taking the time to share your feedback with us. Thank you for your suggestion regarding the sauna and steam room — this is something we may consider for future expansion. Kind regards, The Halo Team

Posted 2 weeks ago

“Friendly staff, great facilities and a nice welcoming environment.”

Helpful Report

(Ledbury) - Posted 4 weeks ago

Hi Rachel, Thank you for your lovely review! We're delighted to hear that you found our staff friendly and enjoyed our great facilities in a welcoming environment. Creating a positive atmosphere for our community is what we strive for, and it’s fantastic to know we hit the mark with you. We appreciate your support and can’t wait to welcome you back for another visit! Halo Team

Posted 3 weeks ago

“I find Halo is very important to me to help me to improve my life physically and mentally and helping to build my confidence and wellbeing thank you Halo”

Helpful Report

(Bridgend Life) - Posted 4 weeks ago

Hi Joan, Thank you for your heartfelt review! We're so pleased to hear that Halo is making such a positive impact on both your physical and mental wellbeing. Building confidence and improving lives is what we're all about, and your appreciation truly inspires us. Halo Team

Posted 3 weeks ago

“The staff are very professional and helpful. I love the variety of classes on offer and the ease of booking classes in the app. It would be good if the swimming pool was available for a quick swim before and after classes. The small exercise room could use a little TLC. It's very dark.”

Helpful Report

(Highworth Recreation Centre) - Posted 4 weeks ago

Thank you for taking the time to give us a great 4* review. Thank you for your feedback, the pool has lots to do with different sessions throughout the day so sorry that it isn't always available when you would like. I think that in the small studio not all the lights are put on but I will check that all the lighting is working Many thanks Corina

Posted 3 weeks ago

“Staff are friendly and welcoming”

Helpful Report

(Aberfan) - Posted 4 weeks ago

“Very friendly experienced staff”

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(Merthyr Tydfil) - Posted 4 weeks ago

“very good, positive”

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(Bridgend Life) - Posted 4 weeks ago

Hi Robin, Thank you for your positive review! We're so glad to hear that you had a very good experience with us. Your feedback is truly appreciated and motivates our team to keep up the great work. Halo Team

Posted 3 weeks ago

“Overall I'm pleased with my local Halo Leisure centre in Leominster It meets my requirements with what I am hoping to achieve for my fitness & health I still have some niggles & disappointments from when I joined a year ago and these have not improved Most staff are friendly and approachable but there are a few individuals who are not like this coming across as disinterested in their customers Cleanliness could be improved particularly in the swimming pool area which I use every week”

Helpful Report

(Leominster Leisure Centre) - Posted 4 weeks ago

“Disappointed to find that there is no longer a customer available Wi-Fi connection at Tenbury. There was previously under Freedom. I will miss this as I am pay as you go on my phone and listen to podcasts during exercise.”

Helpful Report

Posted 4 weeks ago

“Very helpful staff and polite”

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(Pyle) - Posted 4 weeks ago

Thank you for your positive comments on our staff. Your feedback will be shared with the team. Many Thanks

Posted 3 weeks ago

“Would be 5 but frustrating when small group training is on and you can’t access the weights etc in the area until they are done. Should raise the age of kids that join as 99% of them hog the equipment in group and just chat. Annoying for customer that want to train.”

Helpful Report

(Hereford Leisure Centre) - Posted 1 month ago

“Staff are fantastic only thing that could be improved is the building itself as it’s dated, the roof sometimes leaks and the heating doesn’t always work in the main hall, plus there is no air conditioning for classes.”

Helpful Report

(Bromyard) - Posted 1 month ago

“Friendly staff and great training staff too. Toning suite is always available which after my stroke is perfect for my health currently.”

Helpful Report

(Hereford Leisure Centre) - Posted 1 month ago

“I’m enjoying the pram fit and baby yoga but the price of the membership keeps increasing so not sure if I will continue with it much longer when there are gyms that are cheaper with a larger variety of equipment and classes”

Helpful Report

(Bridgend Life Centre) - Posted 1 month ago

Hi Laura, Thank you for taking the time to share your thoughts with us. We’re delighted to hear that you’re enjoying the pram fit and baby yoga classes! We understand your concerns regarding the membership price increases. We strive to offer value for our members while making continual improvements to our services and facilities. We’re actively reviewing our pricing structure to ensure that we provide an array of options that cater to our members’ needs. Your feedback is invaluable to us as we work towards creating a better experience for all our members. We hope to see you continue your journey with us, but we completely understand if you choose to explore other options. Thank you again for your input, and we hope to see you soon! Halo Team

Posted 3 weeks ago

“The Highworth Rec has really great staff who are always helpful. The downside us always having to make card payments for pay and play activities, and the 'you owe us money' emails sent out when the computer system is down. We are unable to pay cash on these occasions. Life was a lot easier when we could pay cash!”

Helpful Report

(Highworth) - Posted 1 month ago

Thank you for taking the time to give us a great 5* review. We try and make sure all activities are marked as attended to avoid emails being sent out. Please speak to a member of the team if you have any further issues Many thanks Corina

Posted 3 weeks ago

“Very friendly and helpful staff who are all very approachable. Good facilities that are used by young and old.”

Helpful Report

(Ynysawdre) - Posted 1 month ago

Thank you for your fantastic review! We're thrilled to hear that you find our staff friendly and approachable. It’s wonderful to know our facilities cater to both the young and the young at heart. Your kind words motivate us to keep providing the best experience possible. Looking forward to welcoming you back soon! Halo Team

Posted 3 weeks ago

“The centre is always clean and the staff are very welcoming and helpful. The aquarobics classes I attend are very enjoyable and well run. Our instructor ‘Cas’ is excellent and her class is great.”

Helpful Report

(Ross) - Posted 1 month ago

Hello Marcia, Thank you for your positive feedback and 5 star review, we shall pass this onto cassie. Kind Regards, Ross Halo Team.

Posted 3 weeks ago

“I have been using Tenbury pool for over 20 years and now feel I have been adversely affected by the changes from Halo. Firstly, despite being given a new membership card, I am unable to access my account. The bar code on the card is not recognised and although a request to reset my password returns a success message, the link does not arrive. With Freedom, I had a swim and aqua membership. This appears to be no longer available. I neither need gym membership or would ever use the gym. I also note there is no concession for the aqua classes. These issues are affecting my previous positive relationship with the pool and I will be seriously considering not renewing my membership.”

Helpful Report

Posted 1 month ago

“Very well kept, clean, organised, the staff workers are polite and helpful.”

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(Maesteg Sports Centre) - Posted 1 month ago

Hi Philip, Thank you for your kind review! We're thrilled to hear that you found our facility well-kept, clean, and organized. It's wonderful to know that our staff has made a positive impression with their politeness and helpfulness. Your feedback motivates us to continue providing a great experience for all our visitors. We look forward to welcoming you back soon! Maesteg Halo Team

Posted 3 weeks ago

Halo is rated 4.2 based on 8,314 reviews