Fresh Car - Mobile Car Valeting and SMART Repairs Reviews

Name: Fresh Car - Mobile Car Valeting and SMART Repairs
Address: 29 Stafford Street, Edinburgh, Edinburgh
Rating: 4.68

4.7 Rating 2,242 Reviews

92 %

of reviewers recommend Fresh Car - Mobile Car Valeting and SMART Repairs

Company Reviews

Metrics

Info

4.7

Based on 2,242 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0131 510 7800

Email:

clean@freshcarvaleting.com

Location:

29 Stafford Street,
Edinburgh
Edinburgh
EH3 7BJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This service is worth every penny. They arrived on time and my car is gleaming inside and out.”

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Posted 3 years ago

Amazing review, thank you so much! We hope to see you again soon :)

Posted 3 years ago

“Two appointments, (Nottingham) both dissapointing. First appointment left black splashes on white interior trim. Everything else was good and he did offer to come back, fair enough, small error not the end of the world. Second appointment, wheels not cleaned properly - black marks left in between the spokes, missed wiping behind the wing mirror and left smear marks on the mirror itself, water stains all over the rear window and parts of the dashboard were missed. I appreciate they aren't major issues but what is the point in paying if I have to finish the job myself or ask the valeteres to come back? It's poor attention to detail. We won't be using the service again.”

Helpful Report

Posted 3 years ago

Good afternoon! Thank you very much for bringing this to our attention and sorry to hear you felt this way about both appointments booked with us! We would always recommend to check the car with your valeter before they leave as they will be able to touch up on anything they might have missed. I believe a member of our team is in touch with you already to discuss this and we will aim at finding a suitable solution for you. We hope to hear from you soon!

Posted 3 years ago

“My car looked like it had just come from the showroom. Fabulous job”

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Posted 3 years ago

Hi Jonathan, Thanks so much for taking the time to leave your valeter this 5-star review! We hope to see you again soon at Fresh!

Posted 3 years ago

“Excellent attention to detail . Friendly and professional- will definitely use again.”

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Posted 3 years ago

Hey Margaret! We are very pleased to hear that you had a great experience with us! Thank you very much for your kind review. We look forward to seeing you again very soon. :)

Posted 3 years ago

“1st time ive used this company so was apprehensive. I can't remember the guys name but he turned up minus degrees & done a fantastic full valet on my car. The cleanest it has been since I bought it over 4 years ago & that's with 2 dogs. Seats came up brilliant and full car smelt amazing. Happy customer, will be back. Glasgow”

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Posted 3 years ago

Thank you for your wonderful review. We are pleased to hear that your valeter exceeded your expectations. We look forward to valeting for you again in the near future.

Posted 3 years ago

“Josh turned up despite it being minus temperatures. He smashed out a valet and steam clean of the seats and now the car looks brand new! Superb work bud 👍”

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Posted 3 years ago

Hey Lee! Thank you very much for your kind review! We really appreciate your words and hope to see you again very soon.

Posted 3 years ago

“Thank you Stuart. Haven't seen my car this clean. Excellent communication.”

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Posted 3 years ago

Hey Enda! Thank you very much for this kind review! The words are very much appreciated. We look forward to seeing you again!

Posted 3 years ago

“Thank you Dan (Bournemouth). Excellent communication and a brill job done!”

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Posted 3 years ago

Hi Emily, Thank you for your wonderful review. We will be sure to pass on your compliments to Dan. We look forward to valeting again for you in the near future.

Posted 3 years ago

“Edison and Anis did an incredible job on the car and now it looks new even though the car is 16 years old! Both inside and out in great shape and everything done without a hiccup. Thank you!”

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Posted 3 years ago

Thank you for your wonderful review. We look forward to valeting for you again in the near future.

Posted 3 years ago

“The best car cleaning service i’ve had! (Farnham) Andy was so lovely and friendly, kept me well updated on the process of cleaning, focused in on areas i was particularly concerned about, and just worked his absolute hardest, and i could not be more happy and thankful for the service. The price is 100% worth what you get! And he paid so much attention to detail!”

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Posted 3 years ago

Thank you for the five star review. We are pleased to hear that you had a great experience with Fresh and that the Valeter did such a great job on your vehicle. We look forward to seeing you again soon.

Posted 3 years ago

“My car was in desperate need of an interior valet and Leigh (Northampton) did an amazing job today. He was very polite and friendly - I’m really happy with the results. I would definitely recommend!”

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Posted 3 years ago

Hello Thank you for the wonderful 5-star review and the positive feedback about your valet. We are happy to hear that your experience with Fresh went well. We hope to see you again soon!

Posted 3 years ago

“DO NOT WASTE YOUR TIME ANYMORE WITH THIS LOT - very poor, I booked a full valet and he gave up after 40 minutes of washing the outside of the car only, I was charged £25 for just washing the outside only whereas I could of taken it to a garage and put it through their carwash for a similar result no doubt at a fraction of the cost, no attempt at cleaning the interior at all, no attempt at old decal marks (which I have sorted out now with just some hot soapy water & a bit of elbow grease myself). They must be too busy or not need the work, or wanting to get back home to watch the world cup instead of doing a job...”

Helpful Report

Posted 3 years ago

Good afternoon, We are so sorry to hear you did not have a good experience with our operator. We'd be happy to look into this for you. Please send us an email at clean@freshcarvaleting.com and we can discuss it with the franchise owner. There are sometimes instances where our services might not be sufficient to bring a car to its best state and we always aim to discuss this with you and make sure this is explained to you on the day. if there is anything we can do to help, we would love to hear from you! Fresh Car Valeting

Posted 3 years ago

“I'm not sure why there are so many positive reviews of car valeting since Fresh Car Valeting doesn't actually do any car valeting, their own terms and conditions make this very clear - "The Company does not provide Car Valeting Services and the Company is not a car valeting operator." They just pass the work to the various franchisees they have signed up. They are a middle man - charging you more for the convenience but a bog standard service is what you'll get. The reason that this is important is that the quality of work is so variable - firstly, their website vastly over estimates how much time will be spent on your vehicle. For example, their "Signature Valet" is "Up to four and a half hours" - you'd be lucky if even half that time was spent cleaning the car. Unless you're watching the actual cleaning too, you won't actually see if they do use the clay bar at all nor if they actually use wax. In my case, the quality of finish was pretty disappointing - not discernibly better than a drive through car wash. The inside was clean but nothing more than a quick vacuum and polish. And the finish on the paintwork definitely did not suggest it had had a clay bar treatment, hand polish and wax at all. It's not difficult to see why - "From £120" for their "Signature Valet" but Fresh will take their cut and pass on less to the valeter, the valeter has 2, 3 or 4 jobs booked for them and an incentive to get through them asap, and they aren't generating the work so they don't really care. Plus any negative reviews like this one don't reflect on them personally. Their app and booking system is extremely convenient but the service doesn't match - effectively you're paying a premium for a pretty standard service and from someone that has an interest in making money from valeting but not sufficiently to start their own business, and get a proper reputation for themselves. Go for the less convenient option but the one where you are actually doing a deal with a company that actually does the work rather than contracting with a company that runs a franchise and just passes the work and the liability on to others.”

Helpful Report

Posted 3 years ago

Good afternoon and thank you for taking the time to leave us some feedback. We were sorry to hear your experience with us has not been the best and would be happy to discuss it further with you if you would like to give us more details. We do operate on a franchise model indeed but each new valeter starting at Fresh goes through a very thorough training to ensure the same standard of service is being met across all our network. We also have a dedicated customer service team with whom you can raise any issue you might encounter. We always aim at finding a suitable resolution as quickly as possible, in agreement with the local franchise owner, whether it is a return visit or a compensation. We do however need this solution to be agreed with the business owner as we can't make a decision on their behalf ourselves. We would be happy to discuss it further with you and would welcome your feedback by email at clean@freshcarvaleting.com. Thank you again for your time. We hope to hear from you soon! Fresh Car Valeting

Posted 3 years ago

“Very easy to book online and was communicated with prior. Extremely happy with the result, the car looked immaculate inside and out. Will definitely use again in future! Thank you 😊”

Helpful Report

Posted 3 years ago

Hey Laura! Thank you for your kind 5-star review and positive feedback. We are very pleased to hear that you liked the result of the valet! We hope to see you again very soon.

Posted 3 years ago

“Car interior left very wet with puddles in cupholders, took weeks to dry interior out, wouldn't use again”

Helpful Report

Posted 3 years ago

Hi Linda, We are really sorry to hear about your experience with us. When such an issue happens, we would recommend raising it with us as soon as possible so that we can come back for a return visit as soon as possible and make sure everything is fixed as soon as possible. Your valeters were sorry to hear you were not entirely satisfied with the clean and would be happy to come back again to show you their great standards of service! We hope to hear from you again soon! Fresh Car Valeting

Posted 3 years ago

“Very disappointed with our valet, initial booking had to be rescheduled several times (not my decision) and then the actual clean was not of standard. Windscreen still greasy, wing mirrors not cleaned, centre console missed and the additional antibacterial fog was not deployed. Estimated valet time for my car was 4hrs. Completed in less than one. Made the mistake of paying ahead of time. Will never do that again”

Helpful Report

Posted 3 years ago

Hi, We are sorry to hear that you are not happy with the service provided. If you could please email us the details to clean@freshcarvaleting.com we would be happy to look into this for you. We look forward to hearing from you. Team Fresh.

Posted 3 years ago

“Very professional, very pleased with results great price 👍 will use again”

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Posted 3 years ago

Thank you for such a wonderful review. We look forward to valeting again for you in the near future.

Posted 3 years ago

“Had appointment booked in today at 14:45, received message at 13:30 asking to reschedule due to ongoing job. I advised have someone viewing my vehicle later this evening & no response!! Totally unprofessional service, Avoid!!!!”

Helpful Report

Posted 3 years ago

Hi John, Thank you for taking the time to leave a review. I cannot see a booking in your name, was it possibly booked under another name? If you could send us some details to the following email address, we will be happy to look into this issue for you. Please send details to clean@freshcarvaleting.com. We look forward to hearing from you. Thank you! Team Fresh.

Posted 3 years ago

“Having been the recipient of a valeting gift card, my allotted valeted bailed on me twice. Subsequently I called the company who eventually after 3 calls acknowledged that the valeter’s van was off the road indefinitely. It then took a further 4 calls over a two week period (during which numerous promises of call backs were made, non of which happened) that I eventually got them to refund the monies which they said would take up to 5 days. Trust me steer well clear of this organisation”

Helpful Report

Posted 3 years ago

Hi Steven, Apologies for the issues you have faced whilst attempting to use our services. The cancellations by both parties has come about due to a serious of unfortunate events which as you say has resulted in one of our team having to take some unscheduled indefinite leave. Unfortunately we do not have another valeter currently in your area to allow us to do anything other than refund you in which i can see one of our team has actioned for you. We hope you find someone local to allow you to enjoy the experience in which was gifted to you. We apologies that we on this occasion were unable to assist.

Posted 3 years ago

“Very happy”

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Posted 3 years ago

Hey! Thank you very much for your positive review. We look forward to seeing you again soon!

Posted 3 years ago

Fresh Car - Mobile Car Valeting and SMART Repairs is rated 4.7 based on 2,242 reviews