Fresh Car - Mobile Car Valeting and SMART Repairs Reviews

Name: Fresh Car - Mobile Car Valeting and SMART Repairs
Address: 29 Stafford Street, Edinburgh, Edinburgh
Rating: 4.68

4.7 Rating 2,238 Reviews

92 %

of reviewers recommend Fresh Car - Mobile Car Valeting and SMART Repairs

Company Reviews

Metrics

Info

4.7

Based on 2,238 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0131 510 7800

Email:

clean@freshcarvaleting.com

Location:

29 Stafford Street,
Edinburgh
Edinburgh
EH3 7BJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Charles was absolutely sensational! Top quality guy, messaged me the day I booked to let me know that he'd got the booking and when he'd arrive. Turned up on time on a cold miserable Sunday morning and was cheery and ready to rock. Did an incredible job, sorted out the spilled drink and made the car look good as new! Couldn't be happier with his work and will definitely be booking him in again for future cleans.”

Helpful Report

Posted 1 year ago

Hello Kieren, Thank you so much for your amazing review! We're absolutely delighted to hear that Charles made such a great impression on you. His proactive communication and positive attitude, especially on a cold and miserable Sunday, are just part of what we aim for at Fresh Car. It's fantastic that he was able to tackle the spilled drink and leave your car looking like new again! Your satisfaction means the world to us, and we're thrilled that you're already planning to book him again for your future cleans. Thanks for choosing Fresh Car, and we can’t wait to see you again soon!

Posted 1 year ago

“We had Sam Buckle and he was punctual, friendly, polite and did a fantastic job. His pricing was as quoted and he left the area clean and tidy. Would highly recommend.”

Helpful Report

Posted 1 year ago

Hello Mrs, Thank you so much for your wonderful review! We’re delighted to hear that Sam provided you with punctual, friendly, and polite service, and we're thrilled you were pleased with the fantastic job he did. Leaving the area clean and tidy is always a top priority for us. Your recommendation means a lot to us, and we look forward to serving you again in the future! Thanks for choosing Fresh Car!

Posted 1 year ago

“Brilliant convenient service. Charles arrived early and done a thorough job on the car. The attention to detail was impressive, and the car looked as good as new. Booking was really easy with next day availability and you have the option to pay at point of booking or on the day. We highly recommend this service to anyone”

Helpful Report

Posted 1 year ago

Hello there, Thank you so much for your fantastic review! We're thrilled to hear that you found our service to be brilliant and convenient. It's great that Charles could arrive early and provide such a thorough job—his attention to detail is indeed impressive. We’re glad you found the booking process easy and appreciate your mention of the payment options. Your recommendation means the world to us, and we can't wait to assist you again in the future! Thanks for choosing Fresh Car!

Posted 1 year ago

“Ben did an incredible job and answered any and all questions”

Helpful Report

Posted 1 year ago

Hello Emma, Thank you so much for your fantastic review! We're thrilled to hear that Ben did an incredible job and was able to answer all your questions. His commitment to providing excellent service truly makes a difference, and it’s great to know you felt supported throughout the process. We truly appreciate your feedback and can't wait to help you again in the future! Thanks for choosing Fresh Car!

Posted 1 year ago

“V E R Y U N H A P P Y…….I was called after the team was supposed to be here to say they could not arrive until 1 1/2 hours later than the appointment. I was so pleased when I booked this appointment as I was travelling following the appointment. I am so disappointed now as I have no time to get this done elsewhere. Can I just say the excuse given is not an excuse, having a difficult job before mine should be accounted for “pet hairs” in someone else’s car is not my problem. I will be deleting my account and seeking a company that can manage the work they take on.”

Helpful Report

Posted 1 year ago

Hello, We’re truly sorry to hear about your experience with us. We understand how frustrating it is when there’s a delay, especially when you had plans to travel right after your appointment. It’s our responsibility to manage our schedule effectively, and we regret that we fell short in this case. You can send us an email at clean@freshcarvaleting.com for further details Thank you for bringing this to our attention. We’re committed to enhancing our service for all our customers.

Posted 1 year ago

“Charles exceeded my expectations! My van's upholstery was a mess, but he worked wonders and made it look as good as new. He’s skilled, reliable, and truly cares about delivering great results. I wouldn't hesitate to recommend him to anyone!”

Helpful Report

Posted 1 year ago

Hello Marian, Thank you for your amazing review! We're absolutely thrilled to hear that Charles was able to exceed your expectations and transform your van's upholstery back to looking brand new. His skills and dedication to delivering great results truly set him apart, and we’re so glad you noticed that! We appreciate your kind words and recommendation, and we look forward to helping you again in the future! Thanks for choosing Fresh Car!

Posted 1 year ago

“Paid £120 for literally half hour touch up. I say touch up was just a few layers paint. The paint Doesn't even match and not enough layers. Picture can be uploaded.”

Helpful Report

Posted 1 year ago

Hello, We’re truly sorry to hear about your experience with our service. It’s disappointing to invest in a touch-up only to feel it didn’t meet your expectations. We understand how important it is for the paint to match and to have the necessary layers applied for a proper repair. We appreciate your feedback and would like to investigate this matter further. Our aim is always to provide quality results, and we take your concerns seriously. Please reach out to us directly with the pictures you mentioned so we can address this issue with our team on clean@freshcarvaleting.com Thank you for bringing this to our attention, and we hope to have the opportunity to resolve this for you.

Posted 1 year ago

“Pricing and availability much better compared to many mobile valets. Danny did a great job, initial visit had to be cancelled due to the storm but he was very helpful regarding re-booking. Very happy with the standard of cleaning, will definitely be booking again.”

Helpful Report

Posted 1 year ago

Hello Jade, Thank you for the wonderful review! We're delighted to hear that you found our pricing and availability to be much better compared to others. It's great to know that Danny's professionalism made the re-booking process smooth for you despite the storm. We're thrilled that you were happy with the cleaning standard, and we look forward to welcoming you back for your next booking! Thanks for choosing Fresh Car!

Posted 1 year ago

“Absolutely fantastic! Excellent work, very passionate about his work which shows in the job does. Highly highly recommend! Also very friendly and great customer service 👍”

Helpful Report

Posted 1 year ago

Hello Beth, Thank you so much for your glowing review! We're thrilled to hear that you found our work fantastic and that our passion shines through in what we do. Your recommendation means a lot to us, and we’re glad to know you enjoyed the friendly service as well! We can't wait to serve you again soon! Thanks for choosing Fresh Car!

Posted 1 year ago

“Ben did a great job on my car. I got the valet as a birthday present from my partner because the car is usually full of muddy football boots and food my son has dropped and since the valet a few people asked me after if I’d bought a new car. Standard was perfect and he didn’t miss a spot. Lovely guy and did a really professional job. I’ll definitely book again”

Helpful Report

Posted 1 year ago

Hello Tom, Thank you so much for your kind words! We're thrilled to hear that Ben did such a fantastic job on your car and that it made such a big impression. It’s great to know that people are noticing the transformation! We appreciate your recommendation and look forward to seeing you again for your next valet. Thanks for choosing Fresh Car!

Posted 1 year ago

“Fantastic job done very well I would highly recommend and definitely use again”

Helpful Report

Posted 1 year ago

Hello Joanne, Thank you so much for your fantastic review! We're thrilled to hear that you were so pleased with the job we did. Your recommendation means a lot to us, and we can't wait to serve you again in the future! Thanks for choosing Fresh Car!

Posted 1 year ago

“I've been using this service to get my car cleaned for a while now. I just find it hassle free, easy online booking and they come to you, I find this so much better than having to go drop the car off, wait, go back etc. really friendly service, Mark took care of my car today. It looks amazing, back to how it was when I got it. Reasonable pricing, and I was able to add on a safety check which just gives me some peace of mind! Will be using again in future.”

Helpful Report

Posted 1 year ago

Hello Jade, Thank you so much for your wonderful review! We're delighted to hear that you find our service hassle-free and that Mark took great care of your car. It's fantastic to know that it looks amazing and gives you the peace of mind with the safety check! Your support means the world to us, and we're excited to help you again in the future! Thanks for choosing Fresh Car!

Posted 1 year ago

“Incredible job! My car looks brand new! Will 100% recommend to my friends.”

Helpful Report

Posted 1 year ago

Hello Lewis, Thank you so much for your amazing review! We're thrilled to hear that you’re so pleased with the results and that your car looks brand new. Your recommendation to friends means a lot to us! We can’t wait to help you out again in the future! Thanks for choosing Fresh Car!

Posted 1 year ago

“Mark has now cleaned our cars 3 times now and each time it amazes me how good he gets them to look. Well worth the money.”

Helpful Report

Posted 1 year ago

Hello John, Thank you so much for your fantastic review! We're thrilled to hear that Mark has consistently impressed you with his outstanding work on your cars. It’s great to know that you find the service well worth the money! Your continued trust in us means everything, and we look forward to seeing you again for your next car clean! Thanks for choosing Fresh Car!

Posted 1 year ago

“I highly recommend Mark. I have had him twice to clean my car and does an incredible job. He is also a nice, friendly guy.”

Helpful Report

Posted 1 year ago

Hello Lesley, Thank you so much for your fantastic review! We're thrilled to hear that Mark has impressed you with his incredible work on your car. It’s always wonderful to receive feedback about our team's friendly and professional service! Your recommendation means a lot to us, and we look forward to serving you again soon! Thanks for choosing Fresh Car!

Posted 1 year ago

“I am so pleased with Jordy’s work with my car - it’s completely good as new. He’s tidied up my car and arranged a nice basket for all my aerosols in my boot, and my car is beautifully vacuumed inside. I’m delighted for the quality I received for just a mini valet. Thank you!”

Helpful Report

Posted 1 year ago

Hello Aisling, Thank you so much for your wonderful review! We're delighted to hear that Jordy did an outstanding job and made your car feel brand new. It’s fantastic to know you appreciated his thoughtful touches and the sparkling clean interior! Your satisfaction means the world to us, and we can't wait to serve you again in the future! Thanks for choosing Fresh Car!

Posted 1 year ago

“Charles was great, worked very hard in cold bleak weather for a number of hours to get our car back to its former glory. Would recommend and will definitely use again.”

Helpful Report

Posted 1 year ago

Hello Daniel, Thank you so much for your amazing review! We're really pleased to hear that Charles went above and beyond to get your car back to its former glory, even in such challenging weather. Your recommendation means the world to us, and we can't wait to assist you again in the future! Thanks for choosing Fresh Car!

Posted 1 year ago

“MK Charles did perfect. He got the car into a perfect condition.”

Helpful Report

Posted 1 year ago

Hello , Thank you for your wonderful review! We're thrilled to hear that Charles did a perfect job and brought your car to an impeccable condition. It’s our priority to ensure every vehicle we service leaves looking its best. We truly appreciate your feedback and can’t wait to assist you again in the future! Thanks for choosing Fresh Car!

Posted 1 year ago

“David carried out a thorough valet. Due to frozen water, the outside couldn't be done but he returned 2 days later and completed the job.”

Helpful Report

Posted 1 year ago

Hello Ali, Thank you for your fantastic review! We're thrilled to hear that David provided a thorough valet service and was dedicated enough to return two days later to complete the job. It's our goal to ensure every detail is attended to, no matter the circumstances. Your feedback is greatly appreciated, and we look forward to serving you again soon! Thanks for choosing Fresh Car!

Posted 1 year ago

“Sam came out to do scratch repairs to 3 areas of the car. Sam worked in the freezing cold during regular snow showers. Sam kept me regularly updated on the work. The quality of the work is excellent. Sam is highly recommended”

Helpful Report

Posted 1 year ago

Hello Ian, Thank you for your fantastic review! We're delighted to hear that Sam provided excellent service, even in challenging weather conditions. It's great to know that you appreciated the regular updates throughout the process, and we’re thrilled to hear about the quality of the repairs. Your high recommendation means a lot to us! We look forward to serving you again in the future. Thanks for choosing Fresh Car!

Posted 1 year ago

Fresh Car - Mobile Car Valeting and SMART Repairs is rated 4.7 based on 2,238 reviews