It's perhaps unfortunate that I have been seemingly sent an automated request for a review when a week after purchase, my item, which I paid postage for separately, still hasn't arrived at the recipient:
Ordered Thursday 8th and paid £6.95 delivery. Later that day received a dispatch notice with ETA for Monday 12th. Didn't arrive. Then had a notification it was out for delivery Tuesday 13th. Didn't arrive. Parcelforce tracking said they'd been nobody to accept the parcel. At 2.30pm in the afternoon in an office building with 500 people in East London. No card was left. Wednesday 14th Parcelforce were on strike. Same Thursday 15th.
So, at very earliest, it'll have taken 8 days to deliver (assuming it arrives tomorrow). Whilst I appreciate this isn't Fraziers problem as such, it is they, not me, who chose Parcelforce as the delivery company, despite there being strikes on? Nevertheless, Parcelforce missed 2 days of delivery opportunities anyway before they went on strike. I feel a bit cheesed off paying £7 for delivery for a company known to be going on strike. Couldn't Fraziers have offered alternatives? Or put a notice on their website that they use Parcelforce? I'd have gone with a different supplier had I known Parcelforce were expected to deliver during a strike the week before Christmas.
3 stars as the price of the product was competitively priced and comms have been ok and dispatch seemingly quick too.
1 year ago
Frazier's Wine Merchants has a
4.9
average rating
from
864
reviews
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