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Frazier's Wine Merchants Reviews

4.9 Rating 840 Reviews

98 %

of reviewers recommend Frazier's Wine Merchants

Company Reviews

Product Reviews

4.9

Based on 840 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

$Read Frazier\'s Wine Merchants Reviews$

About Frazier's Wine Merchants:

Fraziers are one of the leading wine merchants in the Midlands, with a Wine warehouse in Shirley, near Solihull. We serve both private customers and wholesale businesses and thanks to our eclectic range of stock our customers come from all over the world.

We’re looking forward to serving the local and wider wine buying public for many years – and generations – to come.

Visit Website

Phone:

01217043415

Email:

customerservices@frazierswine.co.uk

Location:

2, Stirling Road, Solihull
Shirley
B90 4NE

Frazier's Wine Merchants 5 star review on 4th January 2024

Frazier's Wine Merchants 5 star review on 26th December 2023

Frazier's Wine Merchants 5 star review on 26th December 2023

Frazier's Wine Merchants 5 star review on 2nd December 2023

Frazier's Wine Merchants 5 star review on 2nd December 2023

Frazier's Wine Merchants 5 star review on 23rd May 2023

Frazier's Wine Merchants 5 star review on 28th December 2022

7

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Informative website. Wine was delivered next day. Excellent service. Thank you.”

Posted 1 month ago

“I have bought my alchohol free wines from Frazier for many years. always excellent produts and great service. Also speedy delivery which is very welcome.”

Posted 1 month ago

“Absolutely VILLAINOUSLY stained and foxed label of premium wine supplied. In no way acceptable. Fraziers should be ashamed for trying to pull this shabby deception. I am appalled at this nefarious practise.”

Posted 1 month ago

$Read Frazier\'s Wine Merchants Reviews$

Dear Mr Imrie, Thank you for taking the time to share your feedback with us. We sincerely apologise for the inconvenience caused by the condition of the wine you received. Please allow us to address your concerns. The wine in question was part of a private collection, and we are acting as the agent in their sale. As indicated in the product description on our website, these bottles may exhibit damaged and or stained labels and capsules due to their age and provenance. We understand that this may not meet your expectations, and for that, we apologise. Our intention is never to deceive our customers, and we appreciate your candid feedback. We have updated the photos of the private collection wines to better improve the communication regarding the condition of these unique offerings. Our customer service team have been in contact with you to resolve this issue. We value your patronage and hope to have the opportunity to serve you better in the future. Sincerely, Frazier’s Wine

Posted 1 month ago

“good selection, prompt and cost effective delivery”

Posted 1 month ago

“In short: I am satisfied!”

Posted 1 month ago

“Excellent service. Very quick and well packaged.”

Posted 1 month ago

“Made order late Sunday evening and wine (very well and securely packaged) delivered Tuesday morning - great service and great communication about my order. Happily order from Fraziers again - a great choice of wines. Will definitely recommend.”

Posted 1 month ago

“Excellent choice of wines, super prices. Brilliant efficient service.”

Posted 1 month ago

“Good service. Provided the wine/year I wanted”

Posted 1 month ago

“Can't rate the wine (Almaviva 2015), as I haven't yet tried this particular vintage. Price was outstanding, especially considering the scarcity and a 100pt rating from Suckling. Delivery was prompt (ordered Friday evening; despatched Monday; delivered to my front door Tuesday morning). Slightly surprised that the six bottles were not in their original wood case, but were instead packed in a flimsy cardboard carton with no protective packaging. Still, they all arrived intact, in their original paper wrapping, so the gods were with us this time.”

Posted 1 month ago

$Read Frazier\'s Wine Merchants Reviews$

Dear Jan, Thank you for taking the time to share your feedback regarding your recent purchase of Almaviva 2015. We’re delighted to hear that your delivery experience was prompt and efficient. Our team works diligently to ensure timely delivery, and we’re pleased that your order reached your front door within the expected timeframe and that all six bottles arrived intact. We also appreciate your thoughtful comments and would like to address your concern regarding packaging and delivery. At our company, we prioritize sustainability and eco-friendliness. Therefore, all orders dispatched by our nominated courier are thoughtfully repackaged into our eco-friendly mailsafe boxes, complete with compostable bottle inners. While we understand your preference for original wood cases, our current courier guidelines do not allow us to send wooden boxes. Rest assured, we are actively exploring options to rectify this in the future. We value your patronage and hope you enjoy your Almaviva 2015. If you have any further questions or require assistance, please don’t hesitate to reach out to our customer service team, customerservices@frazierswine.co.uk Warm regards Frazier's Wine Merchants

Posted 1 month ago

“The ordered bottle had an older label on the website. But the delivered item was the latest label. Hence an inferior product, not what I was looking for.”

Posted 1 month ago

$Read Frazier\'s Wine Merchants Reviews$

Dear Mr Donaldson, Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused by the outdated label displayed on our website. We understand how important accurate product information is to our customers. The Canadian Club label/range was rebranded in 2018, resulting in the latest design. We appreciate your feedback and will take steps to ensure that our online images are up to date moving forward. Rest assured that the product you received is of the highest quality, despite the label difference. If you have any further concerns or questions, please feel free to reach out to our customer service team, customerservices@frazierswine.co.uk . Thank you for choosing our brand, and we hope to serve you better in the future.

Posted 1 month ago

“Fantastic service,super fast dispatch and great selection of wine!”

Posted 1 month ago

“Great wine at a good price and very quick delivery - thanks.”

Posted 2 months ago

“Excellent wine, very fast service, excellent and careful packaging and quick delivery.”

Posted 2 months ago

“I had a really good experience ordering from Fraiziers, I was ordering something very specific for a clients special event. Really east to order and really quick delivery. Thanks team”

Posted 2 months ago

“Very convenient way to buy wine from abroad at good prize and without any hassle. Great service too.”

Posted 2 months ago

“Promptly delivered and well packaged. Many thanks”

Posted 2 months ago

“First time using Frazier's Wine Merchants. I will definitely use them again. Ordered 6 bottles of wine, they arrived ahead of the scheduled time, and were extremely well packaged. Thank you.”

Posted 2 months ago

“Lovely wine and customer service was great!”

Posted 2 months ago

$Read Frazier\'s Wine Merchants Reviews$

Thank you Julie for bringing this matter to our attention, we appreciate your feedback and sincerely apologise for the faulty bottle and the inconvenience you experienced. We have sent you a replacement bottle. Kind Regards Frazier’s Wine

Posted 2 months ago

“Very efficient and professional - quality wines at good prices matched by a smooth and straightforward delivery service.”

Posted 2 months ago

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Frazier's Wine Merchants is rated 4.9 based on 840 reviews