Hi William,
Thank you for your 5-star review! We’re glad to hear we could assist you promptly. Your satisfaction is our priority, and we're always here to help with any issues that may arise.
Looking forward to serving you again!
Warm regards,
Team Eyetek Surveillance Ltd
Hi Fredrick,
Thanks for getting in touch. These devices don’t work very well through a cavity wall, as the sound doesn’t travel clearly across the gap. If the listen-through-wall device isn’t meeting your expectations, you’re very welcome to return it for a refund or exchange it for another item.
We’d really appreciate the chance to help before a 1-star company review is posted, as it doesn’t reflect the service we work hard to provide. We’re always here to sort out any issues for you. I’ll also send you an email with a returns form so you can easily send the item back to us. A product review is usually more appropriate when the concern is with the item itself rather than the service from the company.
Warm regards,
Team Eyetek Surveillance Ltd
Hi Nasar,
On Saturday 22/11/25, you left a message on our online chat stating:
“You sent me a faulty smoke alarm spy camera. It is not working. Please contact me as soon as possible on 07**.”**
We replied:
“Hi, I will get someone to phone you first thing Monday morning. In what way is it faulty?”
On Monday 24/11/25, Daran called to see how we could assist, and you informed us that you planned to return the item and did not require further support.
Today (Tuesday), you have left a 1-star review claiming we sent the wrong item—before we have had any opportunity to inspect the product or understand the issue. It would have been appreciated if we had been given the chance to identify the problem and resolve it before a negative review was posted.
We will deal with the matter as soon as the item is returned to us.
Regards
Eyetek Support Team
“Looks great, bot sure product is suitable for my needs and it has been used before and probably returned as there was already a recording on it. Unable to use the app to select the correct device which in turn doesn’t allow you to set up iCloud. Every time you click on closing a message regarding the memory card, the app crashes. Maybe this isn’t the right product I need. Sadly I feel I have to return this item.”
Hi Julie,
Thanks for getting in touch, and I’m sorry to hear about the app crashes. This isn’t normal behaviour and is most likely an issue with the phone itself, as we haven’t received similar reports from other customers. If you can, please give our tech support team a call during office hours on 01332 280887 and someone will be able to go through this with you.
In the meantime, please try the following:
• Reinstall the app and reconnect it to the device.
• Check that the app is updated to the latest version and restart your phone.
If the issue continues, we can look into it further or arrange a return if the device isn’t working correctly. If possible, please send over any error messages or screenshots to help us investigate more quickly.
Just to clarify:
• There’s no need to use the cloud service with this device, as you can access the memory card remotely.
• The recording already on the device was made during our testing before shipping.
If you're still unhappy with the device, we're happy to arrange a replacement or refund since you’ve only had it a short time.
It may be easier to continue this conversation by email rather than through the review platform.
Warm regards,
Eyetek Surveillance Ltd
“phoned up this company as I needed some covert recordings done spoke to the guys advise me well delivery turn up next day perfectly fine and the product is excellent”
Hi Paul,
Thank you for your review! We're delighted to hear that our team could assist you effectively and that you're pleased with the product. Your feedback motivates us to keep delivering great service.
Looking forward to serving you again!
Best wishes,
Team Eyetek Surveillance ltd
Hi Scott,
Thank you so much for your fantastic review and the glowing recommendation! We're thrilled to hear you had such a positive experience with our customer service. Your satisfaction truly drives us to do our best.
Looking forward to serving you again!
Warm regards,
Team Eyetek Surveillance Ltd
Hi Hassan,
Thank you for your review and the 5 stars! We're pleased to hear you’re satisfied with our service. Your support means a lot to us!
Looking forward to serving you again!
Warm regards,
Team Eyetek Surveillance Ltd
“Build quality is not good and in pictures on website loooks hole on charger but actually it is light which indicate to hidden camera and also port for input charging wire is upper of charger which is looks abnormal and also whole for mic is also looks abnormal”
Hi Muhammad,
Thank you for your feedback. I'm sorry to hear that you are dissatisfied with the build quality and design of the charger. We strive to provide clear representations on our website, but I understand how frustrating it can be when expectations are not met. Your comments about the positioning of the charging port is how the genuine product is made and is not something we can change but there should be no lights showing at all.; I'll make sure to pass your comments on to our product team for consideration.
If you have any further questions or concerns, please don’t hesitate to reach out. We appreciate your insights as they help us improve.
Warm regards,
Team Eyetek Surveillance ltd
“Really good product, crisp sound quality and easy to use. If I had 1 criticism it's the fact that the micraphone is on the same side as the magnet !! so if it sticks to metal the mic is face down !”
Hi David,
Thank you for taking the time to leave us a review — your feedback is really valuable. I’ll be emailing you a full set of instructions shortly. If you need any assistance with setting it up, or run into any other issues, please don’t hesitate to give us a call during office hours. Our team will be more than happy to help.
Dear Mike,
Thank you for your 5-star review of Eyetek Surveillance Ltd! We're delighted to hear that you find our equipment excellent and that our service met your expectations. Your continued trust in us is truly appreciated.
We can't wait to serve you again!
Warm regards,
Team Eyetek Surveillance Ltd
Dear Steven,
Thank you for your 5-star review of Eyetek Surveillance Ltd! We're pleased to hear that your experience with our products has been smooth and that you found the setup easy. It's great to know our online service was helpful to you. Your feedback is invaluable to us!
We look forward to assisting you again in the future!
Warm regards,
Team Eyetek Surveillance Ltd
Dear Damiana,
Thank you for your 5-star review of Eyetek Surveillance Ltd! We're thrilled to hear that you consistently find our products to be of great quality. Your continued support means a lot to us and motivates us to keep delivering the best.
We look forward to your next visit!
Warm regards,
Team Eyetek Surveillance Ltd
Dear Oliver,
Thank you for your 5-star review of Eyetek Surveillance Ltd! we are pleased to hear that you had a good experience with our customer service and that your delivery was fast. Your satisfaction is important to us, and we’re grateful for your kind words.
We appreciate your support and look forward to assisting you again in the future!
Best regards,
Eyetek Team
“I found it hard to set up but the helpline wa wavailable and supportive . I eventually found a friend to help and now it works perfectly . It was slighly damaged as charger port amd micro has been dented as the port is very flimsy but again I managed to get a new charger and it’s working fine.”
Dear Michael,
Thank you for sharing your experience with us. We're glad to hear that our helpline was supportive during your setup process, and it’s great that you found a friend to assist you in getting everything working perfectly.
We apologise for the damage you noticed with the charger port and the micro connections. We understand how frustrating that can be, and we appreciate your resourcefulness in finding a new charger. Your feedback regarding the durability of the charging port is important to us, as it helps us improve our products.
If you encounter any more issues or need further assistance, please don’t hesitate to reach out. We’re always here to help!
Best regards,
Phil Stevens
Director
Dear Nilesh,
Thank you for your 5-star review of Eyetek Surveillance Ltd! We're happy to hear that you consider our product excellent. Your satisfaction is our top priority, and your feedback inspires us to continue delivering the best.
We appreciate your support and look forward to serving you again in the future!
Best regards,
Eyetek Team
“Eye 200 car tracking device
Good device, took a little while to familiarise but this was slightly different from my last one, also bought a few years back. It’s slightly bigger than its predecessor and plastic magnetic box is larger too.
It’s got French software now and calendar is in French which you may need to brush up on.
Eyetek answer the phone during office hours and the guy was friendly and helpful and dealt with my queries. Will buy from them again.”
Dear Julia,
Thank you for your 5-star review of Eyetek Surveillance Ltd! We're pleased to hear that you found the Eye 200 car tracking device to be a good fit for your needs.
We appreciate your feedback about the French software and calendar this should be resolved in the next couple of days. Our team is glad to hear you found them friendly and helpful in assisting you with your queries.
Thank you for choosing us, and we look forward to serving you again in the future!
Best regards,
Eyetek Team
Dear Gary,
Thank you for your 5-star review of Eyetek Surveillance Ltd! we are happy that you found our equipment excellent and our advice professional. Your enthusiasm for our products and your intent to return for future purchases is great to know
We appreciate your trust in us and look forward to serving you again soon!
Best regards,
Eyetek Team
“As an end user, I have been utilising and recommending Eyetek products for over 15 years, the quality of service, products and customer care has not changed since day 1.”
Dear Steve,
Thank you for your 5-star review of Eyetek Surveillance Ltd! We are happy to hear that you have been utilising and recommending our products for over 15 years. Your continued trust in our quality of service, products, and customer care means a lot to us.
We are committed to maintaining the high standards that earned your loyalty, and we look forward to serving you for many more years to come!
Best regards,
Eyetek Team
