“Form start to Finnish with Eyetek Surveillance was really easy and comfortable great communication kept me updated with everything delivered on time the item spot on Thank you”
Dear Ellaine, Thank you so much for taking the time to give us a 5-star rating for Eyetek Surveillance ltd. We truly appreciate your support.
It's great to hear that your experience from start to finish with Eyetek Surveillance was seamless and comfortable. We strive to provide excellent communication throughout, keeping our customers like you updated every step of the way. We're pleased that the item was delivered on time and met your expectations.
Your kind words mean a lot to us. Once again, thank you for your positive feedback and for choosing Eyetek Surveillance. We are always here to assist you whenever you need us.
Best regards,
Phil Stevens
Director
Dear Fred,Thank you so much for taking the time to give Eyetek Surveillance ltd a 5-star rating! We truly appreciate your support and are thrilled to hear that you had a positive experience with us.
It's fantastic to know that our dedication to providing exceptional customer service throughout the entire process, from ordering to packaging, dispatch, and delivery, did not go unnoticed. Your satisfaction is our top priority, and we're glad that we could meet your expectations.
Once again, thank you for your kind words and for choosing Eyetek Surveillance ltd. We genuinely value your trust and look forward to serving you again in the future.
Best regards,
Eyetek Surveillance ltd
“I ordered 2 items.
I did not receive either item.
I didn't discover this until I opened the Box whilst abroad.
I needed these items on my trip.
I'm very unhappy.
The order I received was completely wrong.
I spent a lot of money and I expected to receive the items I ordered not some company different.
Very unhappy and very disappointed.”
Hi Mark,
This is the first we’ve heard of this issue, as we have not received any emails or phone calls regarding a problem. Could you please send us photographs of the two items you received so we can understand what went wrong?
Best regards,
Phil Stevens
Director
“Purchased the Pen Camera and the Telephone Recorder, both work perfectly, good instructions too and came on time. I'm very happy with my purchases.
Thank you Darren for all your help, excellent customer service: would definitely recommend this company and I’ll use them again.”
Dear Chrys,Thank you so much for your fantastic 5-star rating of Eyetek Surveillance Ltd! We truly appreciate your support and kind words about our products and services.
We are thrilled to hear that the Pen Camera and Telephone Recorder are working perfectly for you. We always strive to provide clear instructions and timely delivery, so we're delighted that you found them to be up to the mark.
We would also like to express our gratitude for your appreciation of our customer service, especially Darren's assistance. It means a lot to us knowing that we were able to meet your expectations and provide an excellent purchasing experience.
Thank you once again for recommending our company. We couldn't be happier to have customers like you, and we look forward to serving you again in the future.
Best regards,
Eyetek Surveillance Ltd
“I paid £180 for one of Eyeteks products, on receiving the device I could see it had recorded a video of someone dropping the device on a hard floor in the warehouse/ office. This has damaged video quality so its very grainy.
Also description had said no lights on product but where usb port is their is an obvious blue light.
Disappointed as for me £180 isnt cheap.”
Dear Ellis,
I appreciate your review. Regrettably, this is the first time we've been made aware of an issue with the device, delivered over two weeks ago. We had assumed all was well since we hadn't received any prior feedback. Could you kindly return the device to us, keeping the footage intact? We need to investigate the matter to determine where and how this occurred as it seems strange that there is a video on the device of it being dropped as the recorder only works while plugged in so if it was dropped it would need to be still plugged into the mains supply. On receipt of the item, we will promptly send you a replacement and cover your return postage cost. I sincerely apologise for any inconvenience caused. I will contact you by e mail to sort the return out.
Best regards
Phil Stevens
Director
Thank you so much, Dimitrios, for giving Eyetek Surveillance Ltd a fantastic 5-star rating! We genuinely appreciate your kind words and feedback. Customer satisfaction is our utmost priority, and we are thrilled to hear that you had a great experience with us. We strive to provide top-notch customer service, with immediate responses and utmost professionalism. Your satisfaction fuels our motivation to continue delivering exceptional surveillance solutions. Thank you once again for your support, and we look forward to serving you again in the future.
This customer has put 4 bad reviews one after another because we would not replace a watch camera that was out of warranty, The second review by the same person is about a different product and a different order. We did offer a replacement watch at half price but no reply.
“One the material took a long time to be put together for dispatch.
Second I had bought some some cameras earlier, but the instructions are not clear enough. I have not set them up. It is seeming like wasted resources.
Third you should have a dedicated contact to assist customers set up their equipment.”
Dear Walter
We appreciate your time in providing a company review. In response to your comments, I would like to address the following points:
1. Upon receiving your order, we promptly communicated a slight delay, explaining that it was due to the waiting period for specific components. This delay was beyond our control, attributed to severe disruptions in component imports caused by issues in the Red Sea and the Chinese New Year shutdown.
2. When purchasing from our company, we consistently include detailed instructions with the product. If any difficulties arise, we are always ready to assist. I presume the previous order you mentioned pertains to the one from January.
3. Our company offers support through telephone and email during business hours, with an additional option for online live chat. On the 26th of February, you sought assistance and spoke with Jordan. During the conversation, you mentioned attempting the setup again and expressed intentions to call back if needed, at which point Jordan would guide you through the process if necessary.
We pride ourselves on offering second to none customer service and we are available to help with any of your past or present purchases.
Kind Regards
Phil Stevens
Director.
Dear Lloyd,
Thank you so much for your 5-star review of Eyetek Surveillance ltd! We truly appreciate your feedback and are thrilled to hear that you find our products great and easy to set up. The fact that they are totally camouflaged and people have no idea is just fantastic! We're delighted that you're satisfied with your purchase.
Once again, thank you for your kind words. We look forward to serving you again in the future!
Best regards,
Eyetek Surveillance ltd
Hi Gareth
I have just seen your product review and I firstly apologise for you not receiving the 64GB card, this was an error on our side, regarding the e mail I can not locate any e mails from you, we never disregard customer e mails. We would not offer a refund until the item is received back, but I can not find any request for a returns form on our system, I have sent you one with this e mail but I’m sure if you can call our support team, we would be able to resolve any problems. The product review is designed for you to give your view on the product i.e. if you like it, does it work etc. If you do decide to return the item just complete the attached returns form and send it with the returned goods and as long as the goods are in the same condition as you received them we will issue you a full refund.
You should have received the camera on Tuesday the 5th of December and is you had notified us that day we would have sent an SD card out straight away. If you choose not to return the camera, we can send a card out on Monday. Regarding the company review you state “Cannot get on Chrome and therefore not on my phone have sent mail for refund but no response?? ” When you say Chrome are you referring to google chrome, as I’m not sure what you wish to get on Chrome. To play back the recordings off of this device you can play them back through the App without Audio but the usual way to play back is to remove the SD card from the camera and play it back through a computer or Laptop.
The product review is designed for you to give your view on the product i.e. if you like it, does it work etc.
The company review is to give your view of the company and how they deal with your order and any problems, complaints etc, I do not think you have given us the opportunity to resolve any problems yet.
Phil Stevens
Director
